In-Demand Ict support Jobs in Ferntree Gully Vic

IT Support Officer
Pinnacle Hire Pty Ltd —Rowville VIC
- Full-time
- Azure
- SharePoint
- In-person
Quick Apply
IT Technician
Teknik Consulting —Aspendale VIC
- $37 - $45 an hour
- Part-time
- English
- Working with children
- Education
- Relocation assistance
Quick Apply
Junior System Administrator
ARB Corporation —Kilsyth South VIC
- Full-time
- Analysis skills
- Employee discount
5d
IT Technical Cloud Support Specialist
BYD Australia —Mulgrave VIC
- Bilingual
- Azure
- Management
IT Support
Keywords Studios —Box Hill VIC
- Full-time
- Azure
- Organisational skills
Quick Apply
System Administrators TSPV
Leidos —Scoresby VIC
- Full-time
- Management
- Databases
- Administrative experience
- Annual leave
IT Support Consultant
Southern Metropolitan Cemeteries Trust —Springvale VIC
- Part-time
- Azure
- Customer service
- Administrative experience
- Parental leave
7d
System Administrator
ARB Corporation —Kilsyth VIC
- Full-time
- Administrative experience
- Employee discount
Service Desk Analyst - GPC Asia Pacific - Full Time
GPC Asia Pacific (APAC) —Rowville VIC
- Full-time
- Hybrid work
- Customer service
- Microsoft Office
- POS
- Health insurance
- Parental leave
Quick Apply
11d
Systems Administrator
Monash Health —Scoresby VIC
- Part-time
- Management
- Computer Science
- Bachelor's degree
4d
IT Support Technician
Microcel —Clayton South VIC
- Up to $50 an hour
- Part-time
- Administrative experience
- In-person
- Communication skills
Quick Apply
14h
Service Desk Technician
ASSA ABLOY —Oakleigh VIC
- Azure
- Analysis skills
- Employee assistance program
- Employee discount
11d
Junior Cloud Platform Engineer - Systems Administrator
Leidos —Scoresby VIC
- Full-time
- Management
- AWS
- Communication skills
- Annual leave
ICT Technical Specialist
Eastern Health —Box Hill VIC
- Full-time
- Microsoft Excel
- Customer service
- Microsoft Office
- Health insurance
- Annual leave
9d
IT Systems Administrator
ASSA ABLOY —Oakleigh VIC
- Full-time
- Azure
- Administrative experience
- In-person
Technical Support Engineer | Medical Devices
Draeger —Notting Hill VIC
- Full-time
- CRM software
- Management
- Communication skills
- Parental leave
- Employee assistance program
Systems and Support Engineer
Pedders Suspension & Brakes —Dandenong VIC
- Hybrid work
- Azure
- Computer Science
- Customer service
- Employee assistance program
- Referral program
Manager, Technical Support – ANZ
SOTI Inc. —Mulgrave VIC
- Full-time
- Hybrid work
- Management
- Databases
- Analysis skills
Service Desk Team Lead - Hybrid
DuluxGroup —Clayton VIC
- Full-time
- Hybrid work
- Agile
- Parental leave
- Employee assistance program
Senior Systems Administrator
Blue IoT —Mulgrave VIC
- Azure
- Microsoft Office
- Administrative experience

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IT Support Officer

Pinnacle Hire Pty Ltd
Rowville VIC

Quick Apply

Job Details

Full-time

Qualifications

ConnectWise
Azure
Microsoft Exchange
IT support
SharePoint
Communication skills
Intune
Help desk
Information Technology

Full Job Description

About Pinnacle Hire

Pinnacle Hire is a national pump and generator hire company with approximately eight depots across Australia and around 120 staff.

It is a fast-moving operational business where IT directly supports the field depots are running equipment hire operations and need reliable, responsive support to keep things moving.

The IT team is small and lean. You will work closely with the IT Manager and have real visibility across the whole environment.

Role Purpose

This is a hands-on, onsite IT support role based in Melbourne.

The primary focus is keeping end users productive provisioning and managing devices, supporting onboarding and offboarding, and resolving day-to-day IT issues across the business.

Pinnacle Hire has high operational tempo with significant staff movement, each requiring a laptop, mobile, and full account setup. This role owns that process end to end.

You will also be the first point of contact for IT issues across Melbourne and provide remote support to other depots.

Key Responsibilities

Device Provisioning & Asset Management

Provision and configure laptops and mobile devices for new starters
Manage device returns, wipes, and redeployment for leavers
Maintain accurate asset register laptops, mobiles, peripherals
Coordinate device logistics across depots (courier, labelling, tracking)
Manage device enrolment and configuration via Microsoft Intune

User Onboarding & Offboarding

Create and configure user accounts across Microsoft 365, Entra ID, and business applications
Set up email, Teams, SharePoint access, and application licences for new starters
Execute leaver processes account disabling, licence removal, data retention
Maintain onboarding/offboarding checklists and ensure consistent execution

End-User Support

Provide L1/L2 support to Melbourne staff and remote depot users via Atera RMM
Troubleshoot hardware, software, connectivity, and Microsoft 365 issues
Manage printers, peripherals, and basic networking at the Melbourne office
Escalate complex issues to the Head of IT with clear diagnosis and steps already taken

Microsoft 365 Administration

Manage user accounts, licences, shared mailboxes, and distribution lists in M365 Admin and Entra ID
Handle password resets, MFA setup, and basic Conditional Access issues
Support Teams, SharePoint, and OneDrive for end users
Basic Exchange Online troubleshooting mail flow, spam, forwarding

General IT Operations

Maintain IT documentation and the knowledge base
Coordinate with vendors for warranty, hardware replacements, and software licensing
Support the Head of IT with project tasks and ad hoc infrastructure work as directed

Skills & Experience

Essential

2+ years in an IT support or helpdesk role
Solid Microsoft 365 administration: user accounts, licences, Exchange Online, Teams
Entra ID (Azure AD) account management, groups, MFA
Microsoft Intune — device enrolment and basic policy management
Windows 10/11 endpoint support and troubleshooting
Experience with an RMM tool (NinjaOne, Atera, ConnectWise, or equivalent)
Organised and process-driven — able to run repetitive provisioning work accurately at volume
Clear written and verbal communication

Desirable

Experience in a multi-site or distributed business environment
Mobile device management (iOS/Android via Intune or similar)
Basic PowerShell for user administration tasks
Familiarity with ticketing systems and IT documentation tools
Microsoft certifications (MS-900, MD-102, or similar)

What We're Looking For

The person who succeeds in this role is reliable, methodical, and takes ownership of their work. Onboarding 30+ users a year means provisioning is not a one-off task it is a core part of the job, and it needs to be done accurately and consistently every time.

You do not need to be a senior engineer. You do need to be someone who follows a process properly, communicates clearly when something is wrong, and does not need to be reminded twice.

This is a good role for someone earlier in their career who wants real breadth, direct access to a senior IT leader, and exposure to a varied environment as they grow.

Why Pinnacle Hire

Small IT team you will have visibility and ownership, not just a ticket queue
Stable, established Australian business with national footprint
Genuine opportunity to grow into broader IT responsibilities over time
Melbourne-based with a supportive team environment

Position Title

IT Support Officer

Classification

L1/L2 — Junior to Intermediate

Location

Melbourne (onsite, with travel to depots as required)

Employment Type

Full-time

Reports To

IT Manager

Hours

Monday to Friday, standard business hours

Application Question(s):

Do you have experience administering Microsoft 365, including user accounts, licences, Exchange Online, and Teams?
Are you experienced in managing Entra ID (Azure AD), including user accounts, groups, and MFA?
Do you have experience with Microsoft Intune, including device enrolment and basic policy management?
Are you proficient in supporting and troubleshooting Windows 10 and Windows 11 endpoints?
Have you used an RMM tool such as NinjaOne, Atera, ConnectWise, or a similar platform?
Are you organised and process-driven, with the ability to accurately handle repetitive provisioning tasks at volume?
Do you have clear written and verbal communication skills?

Experience:

IT support: 3 years (Preferred)

Language:

English (Required)

Work Authorisation:

Australia (Required)

Work Location: In person

Quick Apply

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