In-Demand Technical officer Jobs in Engadine, Nsw

Technical Support & Onsite Services Officer
ICS —Caringbah NSW
- $80,000 - $85,000 a year
- Full-time
- Software troubleshooting
- Bachelor's degree
- In-person
Quick Apply
10d
IT Helpdesk Support Officer | Minto, South - West Sydney
Redox —Minto NSW
- Full-time
- Hybrid work
- Azure
- Customer service
- Microsoft Office
- Free food
Quick Apply
ICT CUSTOMER SUPPORT OFFICER
Promise Services —Ingleburn NSW
- $75,000 - $85,000 a year
- Full-time
- Management
- Computer Science
- Customer service
Quick Apply
Project Support Officer
Bayside City Council —Bexley NSW
- $81,708.32 - $91,513.35 a year
- Full-time
- Microsoft Excel
- Research
- No degree
- Parental leave
- Employee assistance program
6h
Construction Project Officer
Cumberland Council —Auburn NSW
- $1,975.66 - $2,272.01 a week
- Full-time
- Microsoft Office
- Construction experience
- Communication skills
- Health insurance
- Annual leave
5d
Senior Technical Officer (Chemistry)
ANSTO —Lucas Heights NSW
- $100,000 - $134,000 a year
- Full-time
- Café
- Annual leave
- Parental leave
Customer Service Officer/Kiosk Attendant - Casual
Bayside City Council —Bexley NSW
- $32.97 - $36.93 an hour
- Customer service
- First Aid Certification
- On-the-job training
- Employee assistance program
10d
Coordinator Building & Renewal
Bayside City Council —Rockdale NSW
- Full-time
- Construction experience
- Budgeting
- Leadership
- Parental leave
- Employee assistance program
7d
TIS Technical Support Officer
Australian Red Cross Lifeblood —Alexandria NSW
- $62,000 - $90,000 a year
- Full-time
- Laboratory
- Administrative experience
- Data entry
- Parental leave
- Employee assistance program
4d
SVP Client Delivery & Regional Lead APAC
Accommodations Plus International —Mascot NSW
- Full-time
- Bilingual
- Sales
- Marketing
Quick Apply
Accountant (Tax)
Simaco Partners Pty Ltd —Bankstown NSW
- $76,000 - $86,000 a year
- Full-time
- Office
- Microsoft Office
- Analysis skills
Quick Apply
7d
IT Support Officer
All In IT Solutions —Stanmore NSW
- Full-time
- Microsoft Office
Project Officer
Transport For NSW —Burwood NSW
- $124,810 - $139,787 a year
- Full-time
- PMP
- No degree
- Agile
3d
Quality Control Officer
Perfection Fresh Australia —Homebush NSW
- Temporary
- Microsoft Excel
- Microsoft Office
- Organisational skills
Quick Apply
4d
Service Experience Manager
First Focus —Mascot NSW
- Up to $160,000 a year
- Hybrid work
- Leadership
- Communication skills
Quick Apply
Senior Technical Officer
University of Sydney —Camperdown NSW
- $117,133 - $127,610 a year
- Full-time
- Doctoral degree
- Data analysis skills
- Laboratory experience
9h
Software Engineering Manager
Easy Signs —Smeaton Grange NSW
- AWS
- AI
- Leadership
Mental Health Clinician
NSW Police Force —Auburn NSW
- $133,348 - $146,945 a year
- Full-time
3d
Band Member (Tuba)
NSW Police Force —Stanmore NSW
- $82,235 - $92,363 a year
- Full-time
6d
Project Control Engineer
Eaton —Mascot NSW
- AutoCAD
- Schematics
- Microsoft Office

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Technical Support & Onsite Services Officer

ICS -
Caringbah NSW

Quick Apply

Job Details

Full-time
$80,000 - $85,000 a year
10 days ago

Qualifications

TCP
Software troubleshooting
LAN
Technical support
Bachelor's degree
IT support
Communication skills
Help desk
Information Technology

Full Job Description

About the Business

Inventory Control Systems Pty Ltd, based in Caringbah NSW, provides inventory and asset management technology solutions to businesses across Australia and the wider Australasian region. The company supplies, installs and supports CribMaster inventory management systems, including software platforms, RFID technology, electronic lockers, vending and automated dispensing equipment.

Its services include system installation and configuration, hardware and software integration, onsite implementation, troubleshooting, maintenance, user support and technical servicing. The business supports customers throughout the lifecycle of installed systems, from initial deployment through to ongoing fault diagnosis, system testing and onsite technical support.

About the Role:

ICS is seeking a full-time Technical Support & Onsite Services Officer to provide technical support for its software, hardware and inventory management solutions. The role involves diagnosing and resolving technical issues, undertaking onsite installations and maintenance, configuring systems and associated equipment, and assisting customers with the effective operation of CribMaster solutions.

The position combines remote technical support with onsite service delivery and requires regular interaction with customers, distributors, internal teams and external service providers. The successful candidate will be responsible for ensuring technical issues are investigated and resolved efficiently while maintaining reliable operation of customer systems and equipment.

Salary: AUD $80,000 - $85,000 plus superannuation

Employment Type: Full-time, 38 hrs per week

Tasks and Responsibilities:

Technical Support

· Provide technical support to customers and distributors.

· Diagnose and resolve hardware, software and connectivity issues.

· Respond to support requests through the organisation's ticketing system.

· Troubleshoot CribMaster and associated applications.

· Escalate complex technical issues where required.

· Maintain accurate records of incidents, troubleshooting and resolutions.

2. Onsite Services

· Attend customer sites to install, configure, maintain and troubleshoot equipment.

· Configure computers, scanners, RFID equipment, dispensing machines and other related hardware.

· Perform hardware replacements, upgrades and preventative maintenance.

· Conduct onsite system testing and validation.

· Provide customer training and technical guidance.

3. System Administration & Configuration

· Configure user accounts, system settings and application functionality.

· Assist with customer data changes and system configuration requests.

· Perform system testing following configuration changes.

· Assist with software updates and deployment activities.

4. Customer Service

· Provide professional and timely communication to customers.

· Keep customers informed about progress and expected resolution times.

· Provide technical guidance in a clear and understandable manner.

· Maintain professional relationships with key customer contacts.

5. Documentation

· Maintain technical documentation, procedures and knowledge-based articles.

· Document recurring issues and recommended solutions.

· Assist with developing user manuals and training materials.

Qualifications and Work Experience Required:

· Bachelor’s degree in Business Information Systems, Information Technology, Computer Science, Information Systems, or another closely related discipline.

· Minimum 3 years of relevant experience working with CribMaster software and hardware solutions, including system configuration, troubleshooting and customer support.

· Demonstrated experience in an IT technical support, service desk or field support environment, providing support for both software and hardware issues.

· Practical experience diagnosing and resolving issues involving Windows operating environments, application software, peripheral devices and network connectivity.

· Sound understanding of networking fundamentals, including TCP/IP, LAN connectivity and basic network troubleshooting.

· Experience undertaking onsite technical support, equipment installation, system testing and preventative maintenance is highly regarded.

· Strong written and verbal communication skills, with the ability to explain technical matters clearly to customers and non-technical users.

· Ability to work independently at customer sites, manage competing support priorities and travel to customer locations as required.

Application Process

Applicants who meet the above criteria are encouraged to apply and provide a detailed outline of their suitability for the position.

Applications will be accepted for four (4) weeks from the date of advertisement.

Only shortlisted candidates will be contacted.

Pay: $80,000.00 – $85,000.00 per year

Work Location: In person

Quick Apply

Refine Your Search

technical officer jobs in engadine, nsw

Technical Support & Onsite Services Officer

IT Helpdesk Support Officer | Minto, South - West Sydney

ICT CUSTOMER SUPPORT OFFICER

Project Support Officer

Construction Project Officer

Senior Technical Officer (Chemistry)

Customer Service Officer/Kiosk Attendant - Casual

Coordinator Building & Renewal

TIS Technical Support Officer

SVP Client Delivery & Regional Lead APAC

Accountant (Tax)

IT Support Officer

Project Officer

Quality Control Officer

Service Experience Manager

Senior Technical Officer

Software Engineering Manager

Mental Health Clinician

Band Member (Tuba)

Project Control Engineer

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