In-Demand Service desk team leader Jobs in East Perth, Wa

Duty Manager - Full Time - Holiday Inn Perth City Centre
Holiday Inn —Perth WA
- $79,521.25 a year
- Weekend availability
- Administrative experience
- Education
- Bachelor's degree
- Parental leave
10d
Customer Service Officer
BGIS —Perth WA
- $70,000 a year
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Customer service
- Employee discount
- Referral program
Duty Manager
TFE HOTELS —Scarborough WA
- From $79,746.55 a year
- Full-time
- First Aid Certification
- In-person
- Parental leave
- Employee discount
Quick Apply
13d
Front Desk Administrator
SCT Logistics —Forrestfield WA
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Parental leave
- Employee assistance program
3d
Guest Service Agent - QT Perth
EVT Group —Perth WA
- Customer service
- Communication skills
- Hotel experience
- Parental leave
2d
Service Coordinator – Facilities Maintenance
Modus Projects —Balcatta WA
- Full-time
- Hybrid work
- Customer service
- Microsoft Office
- Communication skills
- Employee assistance program
Quick Apply
Guest Service Agent - Esplanade Hotel Fremantle by Rydges
EVT Group —Fremantle WA
- Customer service
- Communication skills
- Hotel experience
- Parental leave
12d
Deskside Services Administrator
Epiq Systems, Inc. —Perth WA
- Full-time
- Azure
- Customer service
- Analysis skills
Stores Leading Hand
BTP —Perth WA
- Heavy equipment operation
- ERP systems
- Microsoft Office
yd Cockburn Retail Team - Assistant Store Manager
Retail Apparel Group —Success WA
- Part-time
Service Desk Technician, Level 2 - Newtrend IT
Lyra Technology Group —Kewdale WA
- Full-time
- Customer service
- SharePoint
Quick Apply
Product Engineer - Autonomous Systems
Modular Mining Systems Pty Ltd —Welshpool WA
- SQL
- Computer skills
Quick Apply
yd. Assistant Store Manager - Karrinyup WA
Retail Apparel Group —Karrinyup WA
- Full-time
- Annual leave
yd. Assistant Store Manager - DFO Perth Airport
Retail Apparel Group —Perth Airport WA
- Full-time
- Annual leave
Manager - Health & Business Transformation
Sia —Perth WA
- Full-time
- Management
Quick Apply
Senior Consultant - Health & Government Transformation
Sia —Perth WA
- Full-time
- Microsoft Excel
Quick Apply
Concrete Field Testing Technician
Swan Materials —Hazelmere WA
- Full-time
- Construction site
- Organisational skills
- Construction experience
- Parental leave
- Employee assistance program

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service desk team leader jobs near east perth, wa

Duty Manager - Full Time - Holiday Inn Perth City Centre

Holiday Inn -
Perth WA

Apply Now

Job Details

Full-time
$79,521.25 a year
10 days ago

Benefits

Birthday leave
Parental leave

Qualifications

Administrative experience
Education
Bachelor's degree
First Aid Certification
OPERA
Leadership
Communication skills
Hotel experience
Office experience

Full Job Description

Join our team at Holiday Inn Perth City Centre – where work meets joy!

At Holiday Inn, we believe travel is a journey, and we help make it a joy. From a warm welcome to ensuring every guest feels at home, we create unforgettable experiences for all our guests—whether they are here for business or leisure, for one night or a whole week. We have been on this journey since 1952, and now, we want you to join us.

Position: Duty Manager (Full Time)

The moment a guest steps into one of our hotels, they walk into a genuinely memorable experience. As a Duty Manager, you are a leader in our hotel. You will be the person that guests rely on to handle transactions, offer local insights and anticipate every detail for a seamless experience. Reporting to the Rooms Division Manager, you will lead and oversee all aspects of daily hotel operations to deliver a unique guest experience, thus bringing our brand to life.

The hotel team works closely together, so, whilst you will predominantly focus your time across Front Office, at times you will provide support to Food & Beverage, Housekeeping, Engineering and other areas of the hotel operations as needed.

You will be in tune with your team, driving performance and engagement ensuring they receive the right learning and development opportunities to maximise their performance and maintain a positive and productive work environment.

This critical leadership position requires proven capability to take the lead with the team and create exceptional guest experiences, as well as working well under pressure. You will have a passion for creating great guest experiences as well as a focus for motivating and engaging your team to deliver results.

What you will do:

Every day is different at Holiday Inn Perth City Centre, but you’ll mostly be:

Leading the way – managing guest experiences, monitoring team performance and ensuring smooth operations while on shift
Prioritising workload and ensuring the team deliver authentic, memorable experiences
Having authentic conversations with guests to resolve issues, queries or concerns
Driving the performance of key metrics, that have a positive impact on guest experiences, problem handling and IHG One Rewards
Promoting teamwork and quality service through daily communication and coordination with other departments
Demonstrate product knowledge of room categories, rates, packages and promotions to bring value to our guests & drive front desk revenue
Conducting routine property walks for cleanliness and security of the hotel public areas and taking immediate actions to correct any deficiencies
Taking the lead and being the first responder in any critical emergency situations

The ideal candidate will have:

Bachelor’s degree / higher education qualification / equivalent in Hotel Management and/or Business Administration.
Minimum 2 years of guest service/hotel experience in a leadership capacity across Front Office and/or Hotel Operations.
Excellent written and verbal communication skills and ability to communicate with varied audiences.
Excellent skills in hotel PMS systems (OPERA preferred) will be essential and experience with Infrasys would be an advantage.
Ability to work under pressure and be familiar with fire emergency procedures, evacuation procedures, and demonstrate awareness of Workplace Health and Safety policies and procedures.
Availability to work a rotating roster, weekends, public holidays and nights.
Hold a valid First Aid Certificate.
Hold a WA Approved Manager Certificate.
Hold a driver’s license (manual preferred).
Must have full Australian Working Rights.

We are looking for someone who:

Loves to create memorable guest experiences
Thrives in a fast-paced team environment
A lifelong learner who is keen to grow

Why join us?

At Holiday Inn Perth City Centre, we offer so much more than just a job. We provide a work environment that values work-life balance and supports your personal and professional growth.

Attractive salary – HIGA Full time Annualised Management Salary of $79,521.25
Employee Perks & Wellbeing –
- Paid birthday leave to celebrate your special day.
- Enhanced Parental leave options to support your growing family.
- Proactive Health Days to keep you feeling your best.
Workplace Support – A friendly and supportive team with managers who provide ongoing training and development.
Career Growth – Access to our lifelong development program and career milestone celebrations as you grow within IHG.
Hotel Perks
- On shift Duty Meal
- Amazing Employee Rate Accommodation at 6000+ IHG Hotels Worldwide
- Food & Beverage Discounts at IHG Hotels
- Access to a retail discount platform to make your pay go even further.
Paid Annual & Personal Leave – We value your time off and ensure you get the rest you deserve.

Ready to start your journey with us?

Join us and you will become part of the global IHG family – and like all families, all our individual team members share some winning characteristics. As a team, we work better together – we trust and support each other, we do the right thing, and we welcome different perspectives. You need to show us you care; that you notice the little things that make a difference to guests as well as always looking for ways to improve.

Apply now to become part of the IHG family.

Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.

Apply Now

Refine Your Search

service desk team leader jobs in east perth, wa

Duty Manager - Full Time - Holiday Inn Perth City Centre

Customer Service Officer

Duty Manager

Front Desk Administrator

Guest Service Agent - QT Perth

Service Coordinator – Facilities Maintenance

Guest Service Agent - Esplanade Hotel Fremantle by Rydges

Deskside Services Administrator

Stores Leading Hand

yd Cockburn Retail Team - Assistant Store Manager

Service Desk Technician, Level 2 - Newtrend IT

Product Engineer - Autonomous Systems

yd. Assistant Store Manager - Karrinyup WA

yd. Assistant Store Manager - DFO Perth Airport

Manager - Health & Business Transformation

Senior Consultant - Health & Government Transformation

Concrete Field Testing Technician

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