In-Demand Passenger services manager Jobs in East Melbourne Vic

Passenger Services Manager
Swissport International AG —Melbourne VIC
- Full-time
- Administrative experience
- Leadership
- Communication skills
- Opportunities for advancement
11d
Full Time Tram Driving Opportunities with Yarra Trams in 2026
Yarra Trams —Kew VIC
- Weekend availability
- Paid training
- Commuter assistance
Area Manager Authorised Officers
Metro Trains Melbourne —Melbourne VIC
- Full-time
- Analysis skills
- No degree
- Leadership
11d
Training Specialist
Swissport International AG —Melbourne VIC
- Full-time
- Microsoft Office
- Administrative experience
- Leadership
- Paid training
- Opportunities for advancement
Service Repairs Manager
Otis —South Melbourne VIC
- Full-time
- IT
- Construction experience
- Leadership
Senior Construction Operations Manager
Otis —South Melbourne VIC
- Full-time
Cargo Duty Manager
Swissport International AG —Melbourne VIC
- Full-time
- Management
- Forklift
- Administrative experience
- Opportunities for advancement
Cargo Operations Manager
Swissport International AG —Melbourne VIC
- Full-time
- Microsoft Office
- Administrative experience
- Leadership
- Opportunities for advancement
Assistant Cafe Manager Earl Canteen, Melbourne Airport
Delaware North —Melbourne VIC
- Rotating roster
- Management
- Recruiting
- Restaurant
Community Transport Driver
Bayside City Council —Sandringham VIC
- $3.00 - $69,216.85 a year
- Full-time
- Communication skills
- Parental leave
- Gym membership
3d
Client Account Manager
SwitchCo Australia Pty Ltd —West Melbourne VIC
- $100,000 - $140,000 a year
- Full-time
- Microsoft Powerpoint
- CRM software
- Sales
Quick Apply
Construction Project Manager
Otis —South Melbourne VIC
- Full-time
- Communication skills
6d
Payroll Officer
Swissport International AG —Melbourne VIC
- Full-time
- Microsoft Excel
- Opportunities for advancement
Sales Executive Mercedes-Benz Melbourne
LSH Auto Australia —Southbank VIC
- Organisational skills
- Communication skills
- Negotiation
5d
Legal Counsel
BYD Australia —Mulgrave VIC
- English
- Bachelor's degree
- Communication skills
Business Analyst
Pentana Solutions —Melbourne VIC
- Full-time
- AI
Client-Side Project Manager (Construction) - Darwin NT
SwitchCo Australia Pty Ltd —West Melbourne VIC
- $130,000 - $180,000 a year
- Full-time
- Engineering
- Education
- Construction experience
Quick Apply
Senior Data Engineer
Yarra Trams —Melbourne VIC
- Contract
- Azure
- SQL
- Analysis skills
- Parental leave
- Employee assistance program
Client-Side Project Manager (Construction) - Melbourne VIC
SwitchCo Australia Pty Ltd —West Melbourne VIC
- $130,000 - $180,000 a year
- Full-time
- Engineering
- Education
- Construction experience
Quick Apply

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Passenger Services Manager

Swissport International AG -
Melbourne VIC

Apply Now

Job Details

Permanent | Full-time
11 days ago

Benefits

Opportunities for advancement
On-site parking

Qualifications

Administrative experience
Forecasting
Leadership
Communication skills
Time management

Full Job Description

Overview:

Are you ready to take flight in a dynamic and fast-paced aviation industry? As a global leader in aviation services, Swissport provides Ground Handling, Cargo Handling, and Passenger Services to over 300 million passengers annually. Our mission is simple – “To provide the aviation industry with consistent and tailor-made solutions around the globe, for a better customer experience.”

We believe that our people are what differentiates us from our competition. At Swissport, we are driven by our core values of Show You Care, Do the Right Things and Win as a Team, and we are currently seeking dedicated individuals, who align with these values, to join our team at various locations across the globe.

Job Summary

As the Passenger Services Manager, you'll lead a team of professionals, including Supervisors and trainers, delivering essential support services for our airline clients at the Airport. In this prominent role, you'll motivate high-performing teams, oversee customer relationships, and collaborate closely with senior leadership to enhance performance and foster a culture focused on safety, efficiency, reliability, and exceptional service delivery.

Your leadership will also play a crucial role in ensuring safety through the application of the Swissport safety management system, safeguarding both team members and customer operations.

Your activities

Provide OH&S oversight and guidance, fostering a positive safety culture with strong safety reporting and a Just Culture.
Ensure compliance with company and client procedures and regulations.
Lead optimal operational efficiency through effective planning and management of manpower, including rosters, training, and leave, as well as overseeing key cost areas and revenue capture.
Ensure airports meet performance requirements and maintain operational integrity.
Monitor, manage, and report on airport performance, analyzing scorecards and identifying operational weaknesses to implement corrective strategies.
Manage the safe and secure operation of all equipment, overseeing costs for repair and maintenance.
Lead and coach the team to foster a positive culture, actively managing individual performance, including addressing escalated grievances, complaints, and disciplinary issues.
Cultivate a culture that values equality, fairness, transparency, and has zero tolerance for bullying, discrimination, and harassment.
Maintain effective communication and relationships with key client representatives and stakeholders in the airport community.

Your profile

Technically proficient in multi-client airport operations, ground handling, and aircraft loading activities.
Experienced in leading large workforces, including coaching leaders, talent development, and inspiring front-line team members, ideally in ground handling or airline environments.
Leadership background in fast-paced, safety-focused service operations, adept at managing diverse client needs.
Knowledgeable in training practices, ensuring compliance with regulatory and skills-based training requirements.
Skilled in relationship-building, fostering collaborative partnerships to achieve mutual goals.
Excellent written and oral communication skills, with strong verbal reasoning and interpersonal abilities.
Strong administrative, time management, and organizational skills, capable of working independently under pressure and within strict timeframes, demonstrating initiative and motivation.
Familiarity with enterprise bargaining agreements and their application in the workplace.
Proficient in workforce planning processes, including forecasting attrition, training, leave management, and operational coverage.

What we offer

Permanent Full-Time position.
Competitive remuneration.
On-site employee parking available.
Opportunities for career advancement.
Accrual of annual and personal leave.
Comprehensive training and ongoing support provided.

At Swissport, we believe in diversity, equal opportunity, and the power of our values to drive our success. We are committed to providing a workplace that fosters inclusion and where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

Visit our website at https://careers.swissport.com to learn more about Life at Swissport.

Join Swissport today and be part of a team that connects the world of aviation!

Apply Now

Refine Your Search

passenger services manager jobs in east melbourne vic

Passenger Services Manager

Full Time Tram Driving Opportunities with Yarra Trams in 2026

Area Manager Authorised Officers

Training Specialist

Service Repairs Manager

Senior Construction Operations Manager

Cargo Duty Manager

Cargo Operations Manager

Assistant Cafe Manager Earl Canteen, Melbourne Airport

Community Transport Driver

Client Account Manager

Construction Project Manager

Payroll Officer

Sales Executive Mercedes-Benz Melbourne

Legal Counsel

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Client-Side Project Manager (Construction) - Darwin NT

Senior Data Engineer

Client-Side Project Manager (Construction) - Melbourne VIC

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