In-Demand technical lead Jobs in docklands, vic

Technical Support Team Lead (24/7 Operations)
Kapsch TrafficCom Australia PTY Ltd —Melbourne VIC
- Full-time
- Management
- Employee assistance program
Quick Apply
Help Desk Technician
ALSTOM —West Melbourne VIC
1d
Technical Lead
Tes Global —Melbourne VIC
- Full-time
- Computer science
- Management
- Computer Science
Quick Apply
Manhattan Lead
HCLTech - Australia and New Zealand —Melbourne VIC
- From $150,000 a year
- Full-time
- Hybrid work
- Management
- APIs
- Leadership
- Parental leave
Quick Apply
Technical Support Team Lead (24/7 Operations)
Kapsch TrafficCom AG —Melbourne VIC
- Full-time
- Management
- Employee assistance program
Engagement Lead
Future Secure AI —Melbourne VIC
- AI
- Leadership
Quick Apply
2d
Industry & Talent Engagement Lead (Skilled Trades), 12 Month Contract
Tesla —Cremorne VIC
- Full-time
13d
Technical Lead
Prezzee —Melbourne VIC
- Vital signs
- AWS
- AI
- Work from home
- Parental leave
Test Automation Lead
Department of Transport and Planning —Melbourne VIC
- $142,790 - $191,084 a year
- Full-time
Lead Penetration Tester
CYOS Solutions —Melbourne VIC
- $90 - $120 an hour
- Contract
Quick Apply
8d
Senior Product Support Manager
SoftVence Digital Solutions —Melbourne VIC
- $8,000 - $9,800 a month
- Full-time
- CRM software
- Supervising experience
- Business Administration
Quick Apply
Infrastructure Technical Lead
Ivalua —Melbourne VIC
- Part-time
- Hybrid work
- Azure
- Administrative experience
- Leadership
Quick Apply
5d
Technology Lead - Platforms and Solutions
Housing Choices Australia —Melbourne VIC
- $150,000 - $160,000 a year
- Full-time
- Computer science
- Azure
- No degree
- Annual leave
- Parental leave
Quick Apply
Technical Lead - Dynamics 365
FinXL —Melbourne VIC
- Contract
- Azure
- Case management
- Leadership
Infrastructure Manager
Funlab —Abbotsford VIC
- $120,000 - $140,000 a year
- Full-time
- Employee assistance program
3h
Melbourne SEO Lead
Prosperity Media —Melbourne VIC
- $140,000 - $150,000 a year
- Full-time
- Hybrid work
- Public speaking
- Business development
- Training & development
- Referral program
Quick Apply
IT Operations Lead
iSelect —Docklands VIC
- Full-time
Head of Technology - Modern Workplace
Head Office St Kilda Rd —Melbourne VIC
- Leadership
- Communication skills
Technical Delivery Manager
Unisys —Melbourne VIC
- Full-time
- Leadership
Service Desk Team Leader
Office of Public Prosecutions —Melbourne VIC
- $116,413 - $140,849 a year
- Full-time
- Microsoft Office
- Administrative experience
- AI
8d

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Technical Support Team Lead (24/7 Operations)

Kapsch TrafficCom Australia PTY Ltd
Melbourne VIC

Quick Apply

Job Details

Full-time

Benefits

Birthday leave
Employee assistance program
Opportunities for promotion

Qualifications

Management
Technical support
ITIL

Full Job Description

We are seeking an experienced Service Delivery Team Lead to lead and manage the VIC Services & Maintenance (S&M) portfolio.

Reporting into the regional leadership team, this role will provide end-to-end accountability for operational performance, customer satisfaction, and continuous improvement, while working closely with Engineering, Projects, Commercial, and Field Services teams.

Your responsibilities:

Service Delivery & Contract Governance

Provide overall accountability for the delivery of S&M contracts, ensuring compliance with SLAs, KPIs, safety, and regulatory obligations.
Lead contract performance management, including budget control, forecasting, risk management, and commercial governance.
Act as the senior escalation point for operational, technical, and customer issues.
Ensure adherence to ITIL-aligned incident, problem, change, and service continuity processes.

Operational Performance & Reliability

Drive service reliability and availability through structured maintenance strategies and data-driven decision making.
Monitor and analyse key performance indicators (e.g. availability, MTTR, MTBF, fault trends) and implement improvement plans.
Oversee asset lifecycle management in collaboration with Engineering and Field Services.

Customer & Stakeholder Management

Build and maintain strong, trust-based relationships with key government and industry clients.
Lead service review meetings, performance reporting, and governance forums.
Represent Kapsch as the primary operational interface for VIC S&M customers.

Financial & Commercial Management

Own the operational budget for the VIC S&M portfolio, including cost control, revenue assurance, and margin performance.
Support tendering activities, contract renewals, and variations in collaboration with Sales and Commercial teams.
Ensure accurate internal reporting and contribution to regional business planning.

People Leadership

Lead and develop operational and support teams, fostering a culture of safety, accountability, and continuous improvement.
Ensure workforce capability, succession planning, and skills development aligned with current and future contract needs.

Process Improvement & Compliance

Drive alignment with global Kapsch processes, tools, and governance frameworks.
Ensure compliance with safety, quality, and information security standards (including ISO-aligned practices).
Support transition of new projects into steady-state operations, ensuring operational readiness and supportability.

Your porfile:

Proven experience in a Service Delivery TL, Technical Support Team Lead (24/7 Operations), or similar role within complex, multi-contract environments (ideally transport, infrastructure, or technology services).
Strong background in IT / OT service operations and Level 2/3 support environments.
Demonstrated capability in managing large portfolios with full accountability for performance, cost, and customer outcomes.
Sound knowledge of ITIL service management practices and contract governance.
Experience working with safety-critical systems and regulated environments.
Commercial acumen with the ability to manage budgets, forecasts, and contract performance.
Excellent stakeholder engagement skills, with the ability to operate confidently at executive and client level.
Leadership style that promotes collaboration, accountability, and continuous improvement.

What We Offer:

Hybrid and supportive team environment.
Ongoing professional development through internal and external learning platforms.
Employee Assistance Program for you and your immediate family.
Opportunities for career progression within an international organisation.
Paid Birthday Leave and Christmas Special Leave.
Company-sponsored social and end-of-year events.

How to apply:

We welcome all applicants with the required qualifications including Australia’s first peoples and those on bridging visa and permanent resident visa. Candidates progressing to the pre-employment stage must present evidence of right to work in Australia and consent to obtaining additional checks that may include identity, verification, reference checks, criminal background checks, visa/immigration checks, and verification of academic qualifications.

If this sounds like an opportunity that suits you, please click the link below to apply. We look forward to receiving your interest!

Please no agency applications.

Quick Apply

Refine Your Search

technical lead jobs in docklands, vic

Technical Support Team Lead (24/7 Operations)

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Technical Support Team Lead (24/7 Operations)

Engagement Lead

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Infrastructure Technical Lead

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