Senior Receptionist
Preston Physiotherapy & Preston Pelvic Health
Lead the patient experience in two established private practice physiotherapy clinics.
Preston Physiotherapy and Preston Pelvic Health are seeking an experienced and highly organised Senior Receptionist to join our team. We have specifically designed this role to cater for school pick up and drop off should that be required.
This position is ideal for someone who enjoys working with people, thrives in a busy healthcare environment and takes pride in creating a positive experience for patients while keeping clinic operations running smoothly.
As a key member of our administrative team, you will work closely with our physiotherapists and leadership team to ensure exceptional patient care and efficient day-to-day operations.
About Us
Preston Physiotherapy and Preston Pelvic Health are established private practices providing high-quality, evidence-based physiotherapy services to the local community.
Our clinics support a diverse patient population and a team of dedicated clinicians who value professionalism, collaboration and continuous improvement. We are committed to creating a welcoming and inclusive environment for both patients and staff.
Our Values
- Patient-first care
- Inclusivity and respect
- Clinical excellence
- Professionalism and accountability
- Teamwork and continuous improvement
About the Role
This is a permanent part-time, in-person position based in Preston.
Regular Hours
- Monday: 9:30am – 3:00pm
- Wednesday: 9:30am – 3:00pm
- Friday: 10:00am – 1:00pm
Total: 14 hours per week
Additional hours may occasionally be required to cover staff leave.
Training & Coverage
- Occasional Saturdays may be required for training and team coverage (7:45am – 2:00pm)
- Comprehensive onboarding and training provided
Future Growth
There is potential for additional hours and increased responsibilities and remuneration in 2027 for the right candidate.
Pay
Commencing at $30.00 per hour plus superannuation (training wages).
Key Responsibilities
· Deliver exceptional customer service and support patients throughout their healthcare journey
· Manage appointment bookings, patient enquiries, payments and private health insurance claims
· Maintain accurate patient records
· Ensure reception areas remain professional, welcoming and organised
· Support clinicians and contribute to the smooth day-to-day operation of both clinics
· Assist with training, team support and continuous improvement of clinic systems and processes
About You
You are organised, proactive and able to balance competing priorities while maintaining a high level of professionalism.
Key Selection Criteria
- Previous reception or administration experience
- Strong written and verbal communication skills
- Excellent organisational and time-management abilities
- Ability to multitask and remain calm under pressure
- High attention to detail
- Strong computer literacy
- Professional presentation and positive attitude
- Reliable, punctual and accountable
Highly Desirable
- Experience in a healthcare or allied health setting
- Experience using Cliniko
- Experience using Xero
- Experience processing private health insurance claims
- Experience training or mentoring staff
What We Offer
- Supportive and collaborative workplace culture
- Structured onboarding and training
- Opportunity to make a meaningful impact on patient experience
- Ongoing professional development
- Opportunity for future growth and increased hours
How to Apply
Please submit:
- Your resume
- A cover letter addressing the key selection criteria and outlining:
- Your relevant experience
- Why you are interested in the role
- What you would bring to our team
Applications without a cover letter will not be considered.
Recruitment Process
- Application review
- Short phone screening
- In-person interview
- Trial Shift
- Employment offer
We encourage applications from individuals who are passionate about patient care, enjoy working as part of a team and are looking for a long-term role within a growing healthcare business.
Job Type: Part-time
Pay: From $30.00 per hour
Application Question(s):
- Are you available for the specified shifts?
Work Authorisation:
Work Location: In person
