In-Demand Lead trainer Jobs in Deer Park Vic

Learning Delivery Supervisor
Percepta —Melbourne VIC
- Management
- Sales
- Customer service
Quick Apply
8d
Training Specialist
Coles Supermarkets —Truganina VIC
- Weekend availability
- Management
- Organisational skills
- Computer skills
- Parental leave
Club Manager
Australian Fitness Centres —Truganina VIC
- $80,000 - $92,000 a year
- Full-time
- CPR Certification
- Management
- Sales
- On-the-job training
Quick Apply
11d
People and Culture Business Partner
Westbourne Grammar School —Truganina VIC
- Part-time
- Communication skills
6d
Back of House Manager - Highpoint
JD Sports Australia & New Zealand —Maribyrnong VIC
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Office
- Parental leave
- Employee assistance program
Middle Park PT Position - Salary Plus Leads Plus No Rent
Jamie Fitness —Middle Park VIC
- From $38.35 an hour
- Sales
- First Aid Certification
- In-person
- Gym membership
Quick Apply
6d
Hiring Personal Trainer in East Melbourne - Zero Rent, Warm Leads
Jamie Fitness —East Melbourne VIC
- From $38.35 an hour
- Urgently hiring
- Sales
- First Aid Certification
- In-person
- Gym membership
Quick Apply
5d
Aboriginal Training Consultant - Workforce and Aboriginal Outcomes
Corrections Victoria —Melbourne VIC
- $116,413 - $128,631 a year
- Full-time
- Leadership
Personal Trainer - No Rent, Leads Provided - Carlton North
Jamie Fitness —Carlton North VIC
- From $38.35 an hour
- Urgently hiring
- Sales
- First Aid Certification
- In-person
- Gym membership
Quick Apply
5d
Hiring Personal Trainer in Southbank - Zero Rent, Warm Leads
Jamie Fitness —Southbank VIC
- From $40.16 an hour
- Urgently hiring
- Sales
- First Aid Certification
- In-person
- Gym membership
Quick Apply
1d
Personal Trainer - No Rent, Leads Provided - Fitzroy
Jamie Fitness —Fitzroy VIC
- From $38.35 an hour
- Urgently hiring
- Sales
- First Aid Certification
- In-person
- Gym membership
Quick Apply
5d
Personal Trainer/Fitness Instructor
Goodlife Prahran —Prahran VIC
- $75 - $120 an hour
- Full-time
- First Aid Certification
- In-person
- Leadership
- Employee discount
- Gym membership
Quick Apply
Brunswick East Personal Trainer - Leads Provided, No Rent Model
Jamie Fitness —Brunswick East VIC
- From $38.35 an hour
- Urgently hiring
- Sales
- First Aid Certification
- In-person
- Gym membership
Quick Apply
5d
Aboriginal Training Consultant - Workforce and Aboriginal Outcomes
Department of Justice and Community Safety —Melbourne VIC
- $116,413 - $140,849 a year
- Full-time
- Leadership
Hiring Personal Trainer in Carlton - Zero Rent, Warm Leads
Jamie Fitness —Carlton VIC
- From $38.35 an hour
- Sales
- First Aid Certification
- In-person
- Gym membership
Quick Apply
5d
Dental Launch Trainer
Dandy —Melbourne VIC
- $75,200 - $94,000 a year
- Full-time
- Remote
- Teaching
- Health insurance
- Annual leave
Werribee Personal Trainer - Leads Provided, No Rent Model
Jamie Fitness —Werribee VIC
- From $38.35 an hour
- Sales
- First Aid Certification
- In-person
- Gym membership
Quick Apply
Centre Manager
G8 Education —Preston VIC
- Full-time
- Childcare
- Leadership
- Communication skills
- Paid training
Site WHS Manager, Workplace Health & Safety
Amazon Commercial Services Pty Ltd - F47 —Ravenhall VIC
- Full-time
- Bachelor's degree
- Manufacturing
Dental Field Trainer - Australia
Dandy —Melbourne VIC
- Full-time
- Remote
- Communication skills
- Health insurance
- Annual leave

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lead trainer jobs near deer park vic

Learning Delivery Supervisor

Percepta -
Melbourne VIC

Quick Apply

Job Details

8 days ago

Qualifications

Management
Sales
Customer service
Learning technology
Call centre
Microsoft Office
Analysis skills
Supervising experience
LMS
Leadership
Communication skills
Teaching
Negotiation
Time management

Full Job Description

Learning Delivery Supervisor
AU-VIC-Melbourne

Description

Summary

The Learning Delivery Supervisor, under the direction of the Learning Delivery Manager, leads and is responsible for the performance of a team of Training Specialists. The Learning Delivery Supervisor will assist the Manager in departmental hiring, and supervise, coach and mentor all intradepartmental personnel in their daily roles, responsibilities, and professional development. Prepare and administer annual performance appraisals. The position requires organizational developmental skills to lead a large team to deliver and evaluate complex and flexible curricula to domestic locations.

Duties and Responsibilities

Leadership, Communication, Strategic and Business Management

Lead the L&D/Training team with providing direction, developing the team and removing obstacles that may inhibit their success of all initiatives.

Cultivate a communications network among training teams to provide a forum for problem solving and best practice sharing.

Support department management as required.

Responsible for staying current on new L&D philosophies and methodologies.

Identify process breakdowns by performing root cause analysis, and to implement solutions that deliver upon customer concern resolution requirements.

Works on special projects as assigned by Management and delivers resolution on any Percepta or Client priority requests.

Facilitates team meetings and utilizes all available resources (Learning Management System Reports (i.e., Percepta College), QA Evaluations, Call Handling Performance Reports, Attendance & Schedule Adherence Reports, Summary Reports, Agent Trace Reports, etc.) to drive performance and customer satisfaction.

Promotes and fosters a continuous improvement culture within the organization and communicates new process and policy changes quickly and efficiently in a fast-paced environment.

Coordinate all facets of training delivery for multiple programs.

Department Coordination

Assist Manager with management of the Training functions at the site, including the implementation and ongoing administration of processes.

Responsible for Training reporting – the tracking of report date and the production of reports to meet stakeholder needs. (Business Reviews, Monthly reports, new hire training dashboard, analysis of appeals, calibration of call handling, etc.).

Develop, recommend and implement strategies to meet Operations training objectives.

Create, coordinate and facilitate performance improvement initiatives, such as workshops, focus groups, job aides and recurrent training.

Identify training and quality needs in partnership with Manager, Program Managers and Business Owners.

Deliver coach-backs and mentor Trainers to improve performance.

Promote and foster a continuous improvement culture within the organization.

Personnel Development and Staff Management

Develop and monitor performance standards and measurements of L&D/Training Team.

Conduct audits on employee performance in the areas of productivity, evaluation skill and policy compliance.

Plan and implement strategic learning objectives for self-development.

Provides direct leadership to the team through business processes and practices designed to support employee retention, productivity, profitability, and customer satisfaction.

Observe and evaluate employees to ensure that classroom management, product knowledge, presentation and professionalism are maintained while facilitating presentations.

Partner with HR to administer corrective action when needed to ensure compliance with company, site and departmental policies and procedures.

Experience

3-5 years supervisory experience in managing customer service representatives or team members within a Training department

Knowledge of and practical application of Adult Learning Theory

Minimum five years of training contact center experience preferred

Training in process improvement or Six Sigma methodology preferred

Possess a sound understanding of positive coaching techniques

Practical application of social media activity, digital and e-learning methodologies, and knowledge management technologies and practices

Ability to design solutions incorporating a variety of learning products

Ability to work with virtual groups

Familiar with call center basics and the technology involved

Some experience in Sales or Customer Service experience a plus

Skills

Possess a high degree of professionalism

Excellent communication, oral, and written skills

Must be computer literate with word processing, spreadsheets, flowcharting applications, project management software and authoring software for web-based development

Proficiency in MS Office applications

Analytical skills to uncover root cause and develop improvement initiatives

Ability to create a supportive and conducive adult learning environment

Must be familiar with Learning Management Systems, systems hierarchy, basic functionality, roles and responsibilities of system basics

Demonstrated decision making skills in high impact environments

Strong project management skills

Excellent time management skills

Must be detail oriented

Knowledge of call center business and/or experience, desired

Background in training/teaching and/or adult learning

Must be able to effectively interact with all internal departments and levels of management. Must represent Percepta professionally with all clients and outside organizations

Ability to prioritize activities in a fast-paced and dynamic environment

Excellent team facilitation and coordination skills with the ability to foster a team spirit

Ability to work effectively in a team oriented, high demand and fast paced environment

Customer focused behavior

Leadership, conflict and negotiation skills

Exemplary standards of integrity, personal work ethic and continuous involvement in self education and development

Other

Proven ability to manage multiple, concurrent programs

Uses diplomacy and discretion in communication

Ability to maintain confidentiality and ability to handle sensitive material

Translates complications into practical solutions

Mobility: willing to travel to sites as needed

Quick Apply

Refine Your Search

lead trainer jobs in deer park vic

Learning Delivery Supervisor

Training Specialist

Club Manager

People and Culture Business Partner

Back of House Manager - Highpoint

Middle Park PT Position - Salary Plus Leads Plus No Rent

Hiring Personal Trainer in East Melbourne - Zero Rent, Warm Leads

Aboriginal Training Consultant - Workforce and Aboriginal Outcomes

Personal Trainer - No Rent, Leads Provided - Carlton North

Hiring Personal Trainer in Southbank - Zero Rent, Warm Leads

Personal Trainer - No Rent, Leads Provided - Fitzroy

Personal Trainer/Fitness Instructor

Brunswick East Personal Trainer - Leads Provided, No Rent Model

Aboriginal Training Consultant - Workforce and Aboriginal Outcomes

Hiring Personal Trainer in Carlton - Zero Rent, Warm Leads

Dental Launch Trainer

Werribee Personal Trainer - Leads Provided, No Rent Model

Centre Manager

Site WHS Manager, Workplace Health & Safety

Dental Field Trainer - Australia

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