In-Demand & accommodations guest services staff Jobs in Currumbin, Qld

Hostel Manager
Tequila Sunrise Hostel —Gold Coast QLD
- From $80,000 a year
- Full-time
- Hospitality
- Management
- Customer service
Quick Apply
13d
Front Office Attendant
Compass Group Australia —Coolangatta QLD
- $76,154 a year
- Full-time
- Hospitality
- Administrative experience
- Communication skills
- Free food
Hotel Service Manager
Xanadu Main Beach Resort —Main Beach QLD
- $80,000 - $115,000 a year
- Full-time
- In-person
- Resort
- Office experience
Quick Apply
Office and Events Coordinator
Bond University —Robina QLD
- $88,111.17 a year
- Full-time
- Microsoft Office
- Administrative experience
- University
- Parental leave
- Employee assistance program
3d
Housekeeping Team Leader
Travel + Leisure Co. —Kirra Beach QLD
- Part-time
- Resort
Quick Apply
Night Auditor
Accor Apartments & Realty —Surfers Paradise QLD
- Part-time
- Hospitality
- Microsoft Excel
Kitchen Steward
AccorHotel —Surfers Paradise QLD
- $33.85 - $47.39 an hour
- Weekend availability
- Time management
Quick Apply
Room Attendant
Travel + Leisure Co. —Surfers Paradise QLD
- Part-time
- Resort
Quick Apply
3d
Sales Advisor, Burleigh, Gold Coast
Tesla —Burleigh Heads QLD
- Weekend availability
- Sales
- Communication skills
- Employee stock purchase plan
- Health insurance
Assistant Manager
Accor Apartments & Realty —Kingscliff NSW
- Weekend availability
- Hospitality
- Supervising experience
- Hotel experience
3d
Food & Beverage/Bar Supervisor
MERCURE —Carrara QLD
- $31.30 - $46.95 an hour
- Weekend availability
- Hospitality
- Supervising experience
- Communication skills
Quick Apply
20h
Duty Manager
RACV —Gold Coast QLD
- $84,000 a year
- Part-time
- Management
- Microsoft Office
- First Aid Certification
- Parental leave
- Employee assistance program
At Your Service Manager (Front Office)
Marriott International, Inc —Surfers Paradise QLD
- Full-time
- Hospitality
- Management
- Recruiting
Sales Administration Coordinator
Travel + Leisure Co. —Bundall QLD
- Weekend availability
- CRM software
- Customer service
- Communication skills
- Professional development assistance
Quick Apply
Kitchen Coordinator
Marriott International, Inc —Surfers Paradise QLD
- Part-time
- Resort
Kitchen Coordinator
JW Marriott Gold Coast Resort & Spa —Surfers Paradise QLD
- $29.37 - $36.71 an hour
- Part-time
- In-person
- Resort
- Parental leave
- Free food
Quick Apply
Commis Chef
AccorHotel —Surfers Paradise QLD
- Weekend availability
- Hospitality
- Culinary experience
- Communication skills
Quick Apply
Chef de Partie
Marriott International, Inc —Surfers Paradise QLD
- Full-time
- Culinary experience
- Communication skills
- Resort

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Hostel Manager

Tequila Sunrise Hostel -
Gold Coast QLD

Quick Apply

Job Details

Full-time
From $80,000 a year
13 days ago

Qualifications

Hospitality
Pricing
Management
Customer service
Hospitality Management
Diploma
Leadership
Communication skills
Property management

Full Job Description

We are a rapidly growing hostel group operating six properties across Australia and one international property in Guatemala. Our business accommodates thousands of guests each month and employs over 100 staff across hostel operations, reservations, finance, marketing and customer service teams.

As we continue to expand, we are seeking an experienced Hostel Manager to oversee the day-to-day operations of one of our properties and ensure the delivery of a high-quality guest experience, efficient operations and strong team performance.

The Role

Reporting to the Directors, the Hostel Manager will be responsible for the overall management and daily operation of the hostel. The role will oversee staff, guest services, reservations, housekeeping, facilities and operational procedures, while ensuring the property operates efficiently and consistently with the standards of our wider hostel group.

The Hostel Manager will play a key role in maintaining high standards of guest satisfaction, managing and developing the onsite team, monitoring property performance and implementing operational improvements to support the continued growth of the business.

Key responsibilities:

Managing and coordinating the day-to-day operations of the hostel, ensuring efficient operations and maintaining appropriate standards of accommodation, guest service, cleanliness, safety and overall property presentation.
Supervising and coordinating a team of approximately 15 staff members, including preparing rosters, allocating duties, training and onboarding employees, providing ongoing guidance, and monitoring staff performance.
Overseeing front office and guest services, including check-ins and check-outs, responding to guest enquiries, managing complaints, resolving conflicts, and addressing guest and operational issues.
Managing reservations, availability and accommodation operations through property management and booking systems, primarily Cloudbeds, as well as online booking platforms including Booking.com and Hostelworld.
Participating in pricing, sales and revenue management, including monitoring occupancy and competitor activity, contributing to pricing decisions, supporting seasonal pricing strategies and promotional campaigns, and implementing initiatives to increase bookings and revenue.
Monitoring operational budgets and controlling property costs, including staffing, supplies and maintenance expenses, and reporting relevant property performance and operational matters to senior management.
Overseeing housekeeping, maintenance and general property standards, coordinating cleaning and maintenance requirements, identifying operational issues, and ensuring timely resolution of property-related matters.
Ensuring compliance with workplace health and safety requirements, fire safety obligations, accommodation standards and relevant regulatory requirements, while maintaining company policies and procedures.
Managing staff and guest issues and supporting effective team performance, including resolving workplace conflicts, providing operational guidance, maintaining professional standards, and contributing to the overall effective and professional management of the property.

Qualification, Skills and Experience:

A minimum of a Diploma in Hospitality or equivalent qualification is required. At least three years of relevant experience may substitute for the formal qualification requirement.
Supervisory or management experience within hospitality, accommodation or tourism.
Strong leadership, staff management and rostering skills.
Experience using property management and booking systems, including Cloudbeds, Booking.com and Hostelworld.
Sound knowledge of pricing, occupancy and revenue management.
Strong organisational, problem-solving and customer service skills.
Strong written and verbal English communication skills.

Pay: From $80,000.00 per year

Work Location: In person

Quick Apply

Refine Your Search

& accommodations guest services staff jobs in currumbin, qld

Hostel Manager

Front Office Attendant

Hotel Service Manager

Office and Events Coordinator

Housekeeping Team Leader

Night Auditor

Kitchen Steward

Room Attendant

Sales Advisor, Burleigh, Gold Coast

Assistant Manager

Food & Beverage/Bar Supervisor

Duty Manager

At Your Service Manager (Front Office)

Sales Administration Coordinator

Kitchen Coordinator

Kitchen Coordinator

Commis Chef

Chef de Partie

Other jobs to consider

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