Job Description
Posting Start Date: 03/08/2026
Req ID: 6044
Job Title: NDIS Intake and Administration Worker
Employment Status: Fixed Term Part Time
Job Location: Frankston
Job Description:
Limited Term Part Time until July 2027 - 24 hours per week
Located in Frankston
Classification: Grade 2 Year 1 - Year 5 (HS2 - HS21)* plus super
Access to Salary Packaging - Boost your take home pay
Bayside Health is a public health service delivering high-quality care across every stage of life for close to 1.2 million people living in metropolitan Melbourne, the Mornington Peninsula, Koo Wee Rup, Bass Coast and Southern Gippsland.
We have more than 15 main sites, including hospitals, centres and clinics that provide comprehensive care from welcoming newborns to supporting older people and a full range of services in between.
More than 22,000 dedicated staff are focused on providing exceptional, equitable, and locally connected care through shared expertise, compassion, and a commitment to continuous growth. Education and training are central to staff development as we encourage all employees to strive and thrive.
Bayside Health was formed following the merger of Alfred Health, Bass Coast Health, Gippsland Southern Health Service, Kooweerup Regional Health Service and Peninsula Health on 1 January 2026.
The Team & Role
The NDIS Intake & Administration Officer plays a critical role within Bayside Health (Peninsula) NDIS Service.
They are responsible for processing NDIS service referrals and the day-to-day financial activities relating to NDIS, including maintenance of NDIS client register, service agreements, portal bookings, processing NDIS claims, invoices and debt recovery.
The successful applicant will demonstrate a genuine commitment to high quality outcomes for NDIS participants, carers and the organisation with a focus on continuous process improvement.
To be successful in the position, the candidate must be able to demonstrate the ability to meet each of the selection criteria outlined below. This is a fast-paced role, which requires a high level of attention to detail.
Key Responsibilities
Be the first point of contact for NDIS participants with an approved plan wanting to discuss available services
Conduct initial needs identification with the specific purpose of clarifying the clients' needs, eligibility and priority for all service referrals
Maintain waitlist for NDIS services across NDIS program
Information management including document storage, data entry, development and distribution of information and resources
Assisting clinical staff with administration tasks including development and management of Service Agreements
Work with all key stakeholders (Team Leader, Clinicians, Participants and/or Nominees, Plan Managers, NDIA) to resolve / troubleshoot issues
Complete all aspects of the accounts receivable function
Follow up all outstanding debt greater than 14 days
Identify and implement NDIS intake and administration process improvement strategies
Please click here to see the Position Description .
Skills & Experience Required
Knowledge of health and disability service systems and an ability to navigate effectively to get the best outcomes for people requiring assistance
Good understanding of Microsoft Systems, including proficiency in Excel, Word and Outlook and capacity to quickly learn new financial software systems
Demonstrated high attention to detail and accuracy
Excellent written and verbal communication, planning and organisational skills
Demonstrated teamwork skills
Good time management skills with a commitment to meeting deadlines
Demonstrated ability to adapt to change and to display initiative in relation to continuous improvement
Able to build rapport and develop ongoing relationships with key stakeholders required to support administration processes
Experience in Customer Service
Hold a current Victorian Working with Children Check
Hold or able to attain a valid NDIS Worker Screening Check at your own cost, prior to employment commencing
Benefits
Step into state-of-the-art facilities
Take advantage of low-cost onsite parking
Boost your take-home pay with generous salary packaging & novated leasing
Unlock exclusive discounts at top retailers and dining spots
Stay fit with access to premium gyms via Fitness Passport
Feel supported with our holistic Employee Assistance Program
Grow your skills through top-tier education and training partners
Join a vibrant, collaborative team led by passionate leaders
Next Steps
For role specific information, please contact Toni Phillipson, Team Leader NDIS Support 0409 408 584, Email:
[email protected]. Or Skye Mathews, Acting NDIS and Disability Program Manager, 0466 860 067, Email
[email protected]
If you experience any issues signing in or registering, please feel welcome to contact the Talent Acquisition Team at
[email protected] or 03 9784 2700 (option 1).
The role ceases advertising on 17 August 2026: Please note that applications will be considered upon receipt and that this job posting may close early if a sufficient number of applications are received, so we encourage you to apply as soon as possible.
Thank you for your interest in this role. Bayside Health (Peninsula Health Care Group) is regularly advertising positions across the health service so please take the time to review other relevant opportunities by going to https://www.peninsulahealth.org.au/careers/
Additional Information
Bayside Health is an Equal Employment Opportunity Employer that is committed to inclusion and diversity. We encourage applications from individuals from all cultural backgrounds including Aboriginal and Torres Strait Islander people. We also provide a safe and supportive workplace for people with all abilities.
To find out more about our recruitment processes, compliance obligations and to prepare your application to join our team please visit: https://www.peninsulahealth.org.au/careers/working-preparing-employment/
- Please refer to Health and Allied Services, Managers and Administrative Workers (Victorian Public Sector) (Single Interest Employers) Enterprise Agreement 2025 – 2027 salary circular for salary range. Sub-grading will be based on years of experience. For further information on salary range classifications and grading please refer to the following page: https://www.peninsulahealth.org.au/careers/working-with-us/salary-rates/
It is strongly recommended that individuals in this role remain up to date with their COVID-19 vaccinations .
Join Bayside Health and help us to deliver healthy lives for everyone, through sustainable, innovative, compassionate care.
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