In-Demand Customer experience supervisor Jobs in Cranbourne, Vic

Customer Experience Supervisor
The Lost Dogs Home —Cranbourne VIC
- Full-time
- Management
- Supervising experience
- Negotiation
4d
Shift Supervisor - Cranbourne
Red Rooster —Cranbourne VIC
- Supervising experience
- Restaurant
- Time management
Store person - Dandenong South
Van Leeuwen Pipe & Tube —Dandenong VIC
- Full-time
- Warehouse experience
- In-person
Quick Apply
13d
Admissions and Ambulance Team Leader
The Lost Dogs Home —Cranbourne VIC
- Weekend availability
- Organisational skills
4d
Front of House Supervisor
YOMG - Yo My Goodness —Pakenham VIC
- $15.14 - $37.84 an hour
- Weekend availability
- Microsoft Excel
- Customer service
- In-person
- Employee discount
- Professional development assistance
Quick Apply
NEW STORE Sports Direct Department Manager - Frankston
Sports Direct —Frankston VIC
- Weekend availability
- Sales
- Customer service
- Supervising experience
Quick Apply
Experienced Crew Members | Immediate Start
Souvlaki GR —Cranbourne VIC
- From $27 an hour
- Part-time
- Hospitality
- Customer service
- In-person
- Employee discount
Quick Apply
4d
Warehouse Operations Coordinator
Cargo Solutions Group —Dandenong VIC
- From $65,000 a year
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Management
- Parental leave
- Employee discount
Quick Apply
5d
Full Time - Shift Supervisor
Guzman y Gomez —Narre Warren VIC
- Full-time
- Supervising experience
- Leadership
- Opportunities for advancement
Quick Apply
Front of House Supervisors
YOMG - Yo My Goodness —Frankston VIC
- $15.14 - $37.84 an hour
- Weekend availability
- Microsoft Excel
- Customer service
- In-person
- Employee discount
- Professional development assistance
Quick Apply
3d
Retail Assistant
Specsavers Pty. Ltd. —Keysborough VIC
- Customer service
- Paid training
Shift Leader - including Overnights.
Guzman y Gomez —Dandenong North VIC
- Full-time
- Supervising experience
- Leadership
- Employee assistance program
Quick Apply
Deputy Network Administration Manager
Monash Health —Berwick VIC
- Full-time
- Customer service
- Administrative experience
- Organisational skills
- Health insurance
- Annual leave
2d
Store Manager
Storage King —Rowville VIC
- Full-time
- Hospitality
- Management
- Sales
- Annual leave
- Parental leave
Assistant Store Manager - Fountain Gate
Skechers —Narre Warren VIC
- Full-time
- Management
- Sales
- Merchandising
Quick Apply
Shift Running Supervisor
Hungry Jack's —Berwick VIC
- Part-time
- Hospitality
- Leadership
- Restaurant
- On-the-job training
- Employee discount
Parts Manager
Commercial Motor Vehicles Pty Ltd. —Hallam VIC
- Full-time
- Administrative experience
- Computer skills
- Leadership
- Parental leave
Quick Apply
Operations Supervisor (Process Assistant), Outbound - Day Shift
Amazon Commercial Services Pty Ltd —Dandenong VIC
- Overtime
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
Storeperson - VIC
Van Leeuwen Pipe and Tube Australia —Dandenong VIC
- $27 - $28 an hour
- Full-time
- English
- Forklift
- Warehouse experience
Quick Apply
13d
Full Time - Shift Supervisor - Pakenham
Guzman y Gomez —Pakenham VIC
- Full-time
- Supervising experience
- Leadership
- Opportunities for advancement
Quick Apply

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Customer Experience Supervisor

The Lost Dogs Home -
Cranbourne VIC

Apply Now

Job Details

Full-time
4 days ago

Qualifications

Management
Call center experience
Supervising experience
Negotiation

Full Job Description

493622

Cranbourne
North Melbourne

Customer Service

Full Time

About The Lost Dogs' Home

At The Lost Dogs’ Home, we give animals the best chance of a happy and healthy life. We care for lost dogs, cats and other companion animals, reunite pets with their families and find new homes for animals in need.

We’re looking for an accomplished Customer Experience Supervisor to lead an exceptional, compassionate and solution-focused service across our North Melbourne and Cranbourne locations. This is an opportunity to shape a contemporary customer experience function while helping deliver better outcomes for customers, council partners, our people and the animals in our care.

Working closely with our Customer Experience Team Leaders, you’ll inspire and develop a high-performing team of Customer Experience Officers across in-person, telephone and digital channels. You’ll bring the confidence to lead through change, resolve complex matters and create an engaged, accountable culture where people are supported to do their best work.

About the Role

You’ll oversee day-to-day customer service operations while improving the complete customer journey – from first contact through to resolution and ongoing relationship management. Drawing on customer insights, service metrics and technology, you’ll strengthen systems, processes and standards; monitor measures such as Net Promoter Score, response times and resolution rates; and turn data into practical improvements.

Your background may have been built in animal welfare, healthcare, social services or another complex service environment. What matters is your proven success leading a customer service function, applying contemporary service frameworks and developing high-performing teams. You’ll pair strong commercial and operational judgement with genuine customer focus, using feedback and evidence to identify opportunities, innovate and improve.

You’ll champion positive adoption outcomes by ensuring suitable matching, accurate advice and informed decisions. In partnership with Animal Care, Behaviour, Veterinary and External Relations teams, you’ll oversee enquiries, applications, appointments, handovers and follow-up, and support off-site adoption and community activities when required.

What You’ll Do

Deliver consistent, professional and accessible service for adopters, pet owners, community members, donors, commercial clients, local councils and internal teams.
Oversee customer cases and workflows, with clear ownership, accurate records, timely follow-up and complete resolution wherever practicable.
Act as the escalation point for complex, sensitive or high-risk complaints, animal reclaims and service failures, applying sound problem-solving, negotiation and relationship-management skills.
Lead call-centre operations and digital communications, establishing clear channel standards, response timeframes and quality assurance.
Improve policies, procedures, templates and standard operating practices to strengthen consistency, efficiency, compliance and customer outcomes.
Optimise systems and customer data, reporting on service performance and using insights to drive decisions and operational improvements.
Build workforce plans and service coverage across both sites, including rosters, leave, recruitment, induction, peak demand and capability development.
Coach team members, provide timely feedback, recognise great practice and address performance concerns fairly and constructively.

About You

We’re looking for an engaging and credible leader with significant experience managing teams, navigating change and resolving issues or grievances. You communicate with clarity, build trusted partnerships and bring stakeholders together to remove service barriers and achieve mutually beneficial outcomes.

You’re also proactive, data-driven and comfortable using technology to improve operations. You understand performance measurement in a customer service environment and combine a continuous improvement mindset with the judgement to respond calmly when challenges arise. Experience in animal welfare, veterinary services or a related animal-care setting will be highly regarded, as will knowledge of the Domestic Animals Act, the Prevention of Cruelty to Animals Act, the Shelter Code of Practice, privacy obligations and relevant regulatory requirements.

Join a supportive, values-driven workplace where your leadership will have visible impact. You’ll work alongside passionate professionals across Animal Care, Behaviour, Veterinary, Admissions, Ambulance, Local Government, Finance, Facilities and Communications – all united by a commitment to positive outcomes for animals and the community.

Make a Lasting Difference

If you’re excited by the opportunity to build an exceptional customer experience, grow a capable team and contribute to better outcomes for animals and people, we’d love to hear from you.

Apply Now

Refine Your Search

customer experience supervisor jobs in cranbourne, vic

Customer Experience Supervisor

Shift Supervisor - Cranbourne

Store person - Dandenong South

Admissions and Ambulance Team Leader

Front of House Supervisor

NEW STORE Sports Direct Department Manager - Frankston

Experienced Crew Members | Immediate Start

Warehouse Operations Coordinator

Full Time - Shift Supervisor

Front of House Supervisors

Retail Assistant

Shift Leader - including Overnights.

Deputy Network Administration Manager

Store Manager

Assistant Store Manager - Fountain Gate

Shift Running Supervisor

Parts Manager

Operations Supervisor (Process Assistant), Outbound - Day Shift

Storeperson - VIC

Full Time - Shift Supervisor - Pakenham

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