In-Demand Recovery coach Jobs in Coolangatta, Qld

Team Leader - Guest Services (Pre-Opening)
Andaz Gold Coast —Gold Coast QLD
- Weekend availability
- Supervising experience
- Organisational skills
- Guest services
Food & Beverage Assistant Manager (TCs/Gaming)
SOFITEL —Broadbeach QLD
- Weekend availability
- POS
- Leadership
Quick Apply
Breakfast Manager
AccorHotel —Gold Coast QLD
- Full-time
- POS
- Budgeting
Quick Apply
9d
NEW - FOH SUPERVISOR- Broadbeach / Burleigh Heads
COSTA TACO —Gold Coast QLD
- $29.36 - $29.37 an hour
- Part-time
- Hospitality
- Leadership
- Communication skills
- Employee discount
Quick Apply

More jobs to discover

Find similar jobs that you might be interested in.

Food & Beverage Assistant Manager (TCs/Gaming)
SOFITEL —Broadbeach QLD
Global discounts across Accor hotels, restaurants, and experiences. Walking distance to Broadbeach’s best dining, shopping, and coastline.
Quick Apply

I want to receive the latest job alert for recovery coach in coolangatta, qld

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

recovery coach jobs near coolangatta, qld

Guest Service Agent jobs in Gold Coast QLD

Physiotherapy Assistant jobs in Sydney Nsw

Assistant Food & Beverage Manager jobs in Doncaster Vic

Casual Retail Assistant jobs in Upper Coomera Qld

Personal Care Assistant jobs in Melbourne Western Suburbs Vic

Assistant Food & Beverage Manager jobs in Sydney Nsw

Assistant Manager jobs in Chipping Norton Nsw

Events Manager jobs in Sydney Nsw

Cattle Manager jobs in Queensland

House Supervisor jobs in Rosebery Nsw

Site Supervisor Commercial jobs in Melbourne Vic

Front Of House Staff jobs in Blackburn Vic

House Supervisor jobs in Geelong Vic

House Supervisor jobs in Mornington Vic

House Supervisor jobs in Melbourne Vic

Trainee Site Supervisor jobs in Glenfield Nsw

Guest Service Agent jobs in Docklands Vic

Service Person Mining jobs in Queensland

Service Coordinator jobs in Coolaroo Vic

Guest Service Agent jobs in Epping Nsw

Team Leader - Guest Services (Pre-Opening)

Andaz Gold Coast -
Gold Coast QLD

Apply Now

Job Details

Full-time

Qualifications

Supervising experience
Organisational skills
Guest services
Leadership
Communication skills
Hotel experience

Full Job Description

Summary

Guest Service Team Leader (Communications)

Be the voice behind every memorable stay.

At Andaz, every conversation is an opportunity to create a genuine connection. Before a guest steps through our doors, picks up a room phone or reaches out for assistance, they're welcomed by a voice that sets the tone for their stay.

As we prepare to open Andaz Gold Coast, we're looking for a Guest Service Team Leader to lead our Communications team. This is a unique pre-opening opportunity to shape the guest experience from the very first hello, building a culture of warm, intuitive service while establishing the systems, standards and relationships that will define our hotel from day one.

About the Role

As Guest Service Team Leader, you'll lead the team responsible for managing every guest interaction over the phone. Whether coordinating guest requests, arranging dining reservations, supporting service recovery or connecting guests with the right colleague, your team will be at the heart of the hotel's operation.

You'll lead by example, coaching colleagues to deliver confident, personalised service while ensuring requests are handled efficiently and seamlessly. Working closely with every department, you'll help create effortless experiences that feel distinctly Andaz.

As part of the pre-opening team, you'll also play a key role in testing systems, refining service standards, developing operating procedures and preparing colleagues for a successful opening.

What You'll Do

Lead the daily operation of the Guest Services Communications team.
Inspire and coach colleagues to deliver warm, engaging and personalised service with every guest interaction.
Ensure guest calls, requests and enquiries are handled efficiently, accurately and with genuine care.
Coordinate guest requests across Front Office, Housekeeping, Engineering, Food & Beverage and other hotel departments.
Support service recovery by resolving guest concerns with professionalism, empathy and sound judgement.
Monitor service standards, response times and operational performance to continually enhance the guest experience.
Assist with training, onboarding and developing colleagues within the team.

Contribute to pre-opening activities, including systems testing, process development and operational readiness

Qualifications

About You

You're a natural communicator who enjoys connecting with people and helping others succeed. You remain calm under pressure, think quickly and understand that exceptional hospitality often begins with a single conversation.

You'll also bring:

Previous leadership or supervisory experience in a hotel communications, guest services, front office or contact centre environment.
Outstanding verbal communication skills with the ability to build rapport quickly.
A genuine passion for delivering exceptional guest experiences.
Strong organisational skills and the ability to manage multiple priorities in a fast-paced environment.
Confidence using hotel technology, including Opera Cloud and guest service platforms (or the ability to learn quickly).
A collaborative approach and a passion for coaching and developing colleagues.
Flexibility to work a rotating roster, including evenings, weekends and public holidays.
Must already have ongoing working rights

Why Join Andaz Gold Coast?

Opening a hotel is a career-defining experience. You'll help shape how we communicate with our guests, influence the culture of a brand-new team and build meaningful connections that extend far beyond a phone call.

At Hyatt, we care for people so they can be their best. You'll be part of an inclusive team where curiosity is encouraged, individuality is celebrated and your career can grow across Hyatt hotels around the world.

If you're ready to lead with warmth, inspire others and become the voice behind every memorable stay, we'd love to hear from you.

Join us as we bring Andaz Gold Coast to life.

Apply Now

Refine Your Search

recovery coach jobs in coolangatta, qld

Team Leader - Guest Services (Pre-Opening)

Food & Beverage Assistant Manager (TCs/Gaming)

Breakfast Manager

NEW - FOH SUPERVISOR- Broadbeach / Burleigh Heads

More jobs to discover

I want to receive the latest job alert for recovery coach in coolangatta, qld

Explore jobs in more locations

Summary

Qualifications

Job Seeker Tools

Employer Tools

Browse

Stay Connected