In-Demand Customer contact officer Jobs in Coolangatta, Qld

Retail Customer Service Officer
Australia Post —Tweed Heads NSW
- $35.01 - $37.42 an hour
- 8 hour shift
- Customer service
- Administrative experience
- Recruiting
- On-the-job training
Customer Contact Officer
Serco Plc —Varsity Lakes QLD
- $35.76 an hour
- No weekends
- Remote
- Communication skills
- Work from home
- Employee assistance program
Team Leader - Customer Service
NSW Police Force —Kingscliff NSW
- $99,938 - $110,271 a year
- Full-time
4d
Customer Success Coordinator
Spic N Span —Burleigh Heads QLD
- $30 - $34 an hour
- Temporary
- Hybrid work
- CRM software
- Customer service
- Microsoft Office
- Employee assistance program
Quick Apply
Head Teacher of Community Services
TAFE NSW —Kingscliff NSW
- $139,508 a year
- Full-time
- Communication skills
8d
EOI - Administrative Officer (AAEP) - Ormeau Woods State High School
Queensland Government —Gold Coast QLD
- Temporary
- First Aid Certification
3d
Recruitment Officer - Expression of Interest
Queensland Government —Gold Coast QLD
- Temporary
- Recruiting
Client Service Officer
HUB24 —Gold Coast QLD
- Full-time
- Communication skills
- Time management
Operational Services Officer (Imprest)
Queensland Government —Gold Coast QLD
- Temporary
- Computer skills
4d
Roster Support Officer - Expression of Interest
Queensland Government —Gold Coast QLD
- Temporary
- Customer service
- Microsoft Office
Security Officer/Guard
Eximm —Gold Coast QLD
- Weekend availability
- First Aid Certification
- Communication skills
Operational Services Officers (Food Services) - Expression of Interest
Queensland Government —Gold Coast QLD
- Temporary
- Hospitality
- Communication skills

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Retail Customer Service Officer

Australia Post -
Tweed Heads NSW

Apply Now

Job Details

Casual
$35.01 - $37.42 an hour

Benefits

On-the-job training

Qualifications

Customer service
Administrative experience
Recruiting
Cash handling

Full Job Description

General information

Name

Retail Customer Service Officer

Site / Location

Tweed Heads Post Office

Ref #

12380844

Entity

Australia Post

Opening Date

24-Apr-2026

Suburb

Tweed Heads

State

New South Wales

Work Type

Casual

Description & Requirements

Help us deliver like never before

Australia Post is delivering like never before. From the vehicles that we drive, to the small businesses that make our communities thrive. We’re delivering for the environment, for our communities, for our customers and for our people. We’re moving forward and we want you to come along for the ride.

About the opportunity

As our Retail Customer Service Officer, you’ll play an important part in helping Australians service their own businesses, keeping millions of people connected and building community resilience. Every year around one million customers walk into one of our Australia Post Offices. It’s our retail teams who make sure that every experience they have is a great one. And while they do, they’re supported by a welcoming team, take part in ongoing training, and are guided on career development opportunities.

About the role:

12 Weeks on the job paid training, Monday to Friday, 25 hours per week, various shifts
Relief role covering Tweed Heads, Tweed Heads South & Murwillumbah
Casual on call as required after training - Monday to Friday, rotating shifts between the hours of 8.45am to 5.06pm
Adult Pay Rate $35.01 increases to $37.42 after 3 months training + 12% Superannuation

You'll be

Performing customer sales and service transactions with customers.
Managing high value transactions accurately (handling and processing cash, cheques, credit cards and EFTPOS).
Conducting and processing a number of identity services transactions, including Australian Passport Interviews.
Promoting our products and services through up-selling and cross-selling, merchandising and other promotional activities.
Assisting customers with mail lodgements and associate costs.
Building rewarding relationships with customers by understanding their needs.
Assisting with administrative duties such as stocktaking and record maintenance.

About you

You’re friendly, enthusiastic and reliable and you love working in a team environment.
You’re ready to put the customer at the centre of everything you do to help make a difference in the community.

Have experience in customer service and/or cash handling.
Be fit to lift up to 16kgs of mail regularly and stand for your shift.

How we'll deliver for you

We invest in you for the long-term, encouraging growth through delivering on our values of trust, inclusivity, empowerment and safety.
Be part of a culture where everybody feels they belong, are valued, and can bring their authentic self to work every day.
We invest in your personal wellbeing, recognise and reward you for your contribution to our success with Post Perks and more.

We’re delivering together

At Australia Post, we acknowledge the Traditional Custodians of the land on which we operate, live and gather as employees.

We believe our business should reflect the diverse communities we operate in and are proud to be an inclusive workplace for people from all walks of life. We encourage applications from people of all ages, genders and backgrounds including Aboriginal and Torres Strait Islander peoples, People with Disability, LGBTQIA+ and Refugees.

We are one of the largest organisations in Australia to successfully achieve Disability Confident Recruiter status. We are committed to providing an inclusive and barrier-free recruitment process and workplace for those living with a disability and are committed to reviewing and removing bias in our processes to create a gender-equitable recruitment experience and workplace. If you have any questions about accessibility, please contact our Diversity & Inclusion team on [email protected].

See what a day in the life on the Retail Team at Australia Post looks like:

Apply Now

Refine Your Search

customer contact officer jobs in coolangatta, qld

Retail Customer Service Officer

Customer Contact Officer

Team Leader - Customer Service

Customer Success Coordinator

Head Teacher of Community Services

EOI - Administrative Officer (AAEP) - Ormeau Woods State High School

Recruitment Officer - Expression of Interest

Client Service Officer

Operational Services Officer (Imprest)

Roster Support Officer - Expression of Interest

Security Officer/Guard

Operational Services Officers (Food Services) - Expression of Interest

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