In-Demand Customer success manager Jobs in Como Nsw

Customer Success Team Manager
Propeller —Sydney NSW
- Full-time
- Hybrid work
- Management
- Salesforce
- Construction experience
- Parental leave
Quick Apply
Customer Success Manager
Vocus —North Sydney NSW
- Full-time
- Hybrid work
- Management
- Parental leave
- Fuel discount
Quick Apply
16h
Customer Success Manager
INNERGY —Sydney NSW
- Full-time
- Remote
- CRM software
- Salesforce
- ERP systems
Quick Apply
Customer Success Manager- Sydney
IFS —Sydney NSW
- Full-time
- Hybrid work
- Management
- Master's degree
- Bachelor's degree
Quick Apply
9d
Customer Success Manager
Vincere —Sydney NSW
- Management
- Recruiting
- Leadership
Quick Apply
Customer Success Manager
Tes Global —Sydney NSW
- Full-time
- Hybrid work
- Salesforce
- Communication skills
- Marketing
Quick Apply
Customer Success Account Manager
Zensai —Sydney NSW
- Full-time
- Remote
- Bachelor's degree
- SharePoint
- AI
- Annual leave
- Parental leave
Quick Apply
9d
Senior Customer Success Manager
News Corp —Sydney NSW
- Hybrid work
- Analysis skills
- Café
- Communication skills
- Parental leave
Sr. Customer Success Manager
Dialpad —Sydney NSW
- Analysis skills
- Organisational skills
- In-person
Quick Apply
Customer Success Manager
carsales —Sydney NSW
- Contract
- Hybrid work
- Organisational skills
- Communication skills
- Parental leave
Quick Apply
Senior Customer Success Manager, Australia
Checkbox Technology —Sydney NSW
- Full-time
- Hybrid work
- AI
- Communication skills
- Parental leave
Quick Apply
Senior Manager of Customer Success (APAC)
iManage —Sydney NSW
- Full-time
- Remote
- PMP
- Sales
- Salesforce
- Health insurance
- Annual leave
Quick Apply
Senior Customer Success Manager
REA Group —Sydney NSW
- Full-time
- Hybrid work
- Analysis skills
- Café
- Communication skills
- Parental leave
Customer Success Manager, Restaurant
Valsoft Corporation —Sydney NSW
- Full-time
- Remote
- Sales
- Bachelor's degree
- Communication skills
Quick Apply
Customer Success Manager
Mentimeter —Sydney NSW
- $120,000 - $140,000 a year
- Sales
- Bachelor's degree
- No degree
Customer Success Manager, APAC
BMJ —Sydney NSW
- $121,400 a year
- Full-time
- Research
- Communication skills
Quick Apply
Moveworks Sr Customer Success Manager
ServiceNow —Sydney NSW
- Full-time
- Hybrid work
- Bachelor's degree
- No degree
- AI
Quick Apply
Customer Success Manager, Senior Manager
Salesforce —Sydney NSW
- Full-time
- Management
- Sales
- Salesforce
4d
Customer Success Manager - Mid Market - Hybrid
Humanforce —Sydney NSW
- Full-time
- Hybrid work
- AI
- Communication skills
- Parental leave
- Employee assistance program
Senior Enterprise Customer Success Manager
Workato —Sydney NSW
- Analysis skills
- Education
- Bachelor's degree
Quick Apply

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Customer Success Team Manager

Propeller -
Sydney NSW

Quick Apply

Job Details

Full-time

Benefits

Parental leave

Qualifications

Management
Salesforce
Forecasting
B2B
Construction experience
HubSpot
SaaS
Leadership

Full Job Description

Propeller is on a mission to take the guesswork out of moving dirt - reducing wasted fuel, time, and money. We do this through the power of maps.

Our customers use Propeller’s integrated hardware and software products to capture accurate 3D versions of their worksites using drones. With over 50,000 worksites worldwide using Propeller’s smart survey technology, we empower project teams to map, measure, and manage site activity.

Propeller empowers everyone to approach, own, and solve problems creatively. We’re data nerds who care about impact, honesty, and each other. We take pride in being a great place to work and are proud to be recognised as a Fast Company and BuiltIn Best Place to Work. You can learn more about us on Glassdoor.

Your Mission

Your mission is to lead a high-performing APAC Customer Success team, turning complex enterprise adoption into predictable, sustainable business growth. As a purely strategic, non-quota-carrying people leader, you will architect the region’s retention and expansion engine.

You will be responsible for raising the bar for team capability—moving the team from a reactionary posture to a proactive, strategic partnership model. Beyond team development, you will serve as a critical organisational anchor in our Sydney office, bridging the gap between global Customer Success and our local Product and Engineering teams to influence our broader product roadmap.

This role requires a minimum of 3 days per week in our Sydney office.

Key Responsibilities:

Commercial Growth, Enterprise Strategy & Forecasting

Enterprise Revenue Ownership: Own the aggregate Annual Recurring Revenue (ARR) targets for the APAC region, including Gross Revenue Retention (GRR) and Net Revenue Retention (NRR).
Advanced Deal Architecture: Navigate highly complex enterprise account plans, mapping out multi-stakeholder corporate structures, identifying white-space expansion opportunities, and managing complex Master Services Agreements (MSAs) and contracts.
Leadership Autonomy: Take full ownership of regional forecasting and deal strategy, shifting operational weight off senior regional leadership to independently run the commercial engine.
Executive Presence: Build high-credibility relationships at the executive level for our largest clients, while remaining equally comfortable engaging with teams on construction and survey sites.

Operational Strategy & Proactive Planning

Predictive Portfolio Management: Establish a comprehensive strategy for APAC’s existing customer book, proactively modeling long-term growth vectors and identifying attrition risks before they materialise.
Data-Driven Capacity Planning: Dynamically evaluate and assign team portfolios based on customer complexity, deal size, and account health rather than basic volume.
Escalation Architecture: Act as the ultimate regional escalation point for at-risk enterprise accounts, deploying sophisticated objection-handling and recovery strategies to restore client trust.

Cross-Functional Collaboration & Product Bridging

Product & Engineering Sync: Act as the primary, on-the-ground CS bridge to the Sydney-based P&E teams, synthesising regional data trends into highly structured, prioritised product feedback that drives global roadmap alignment.
Cross-Functional Optimisation: Partner with Sales, Marketing, and Support leaders to ensure frictionless post-sales handoffs and unified messaging for enterprise-tier accounts.

Strategic Team Leadership & Active Coaching

Commercial Capabilities Coaching: Transition the management culture from administrative facilitation to deep professional coaching. Conduct granular, tactical coaching sessions (shadowing calls, reviewing commercial copy) to elevate the team’s negotiation, value-based selling, and contract-savviness capabilities.
High-Accountability Culture: Drive individual development plans, rigorous performance standards, and proactive career pathing to retain and scale high-potential talent within the APAC team.

Requirements

5+ years of direct people management experience explicitly leading high-performing Customer Success or Account Management teams in a B2B SaaS environment.
10+ years of experience in Customer Success, Account Management, or commercial revenue-generating roles.
Proven track record of personally managing, expanding, and renewing complex enterprise accounts with high annual contract values, multiple corporate stakeholders, and rigorous contract/MSA requirements.
Exceptional structural knowledge of SaaS commercial models, revenue forecasting metrics, and advanced commercial negotiation strategies.
Demonstrated success operating independently in ambiguous, high-growth environments to build business strategies from the ground up.
Strategic Revenue Management: Proven expertise in driving Net Revenue Retention (NRR) through accurate forecasting and the use of CRM / CSM tools (Gainsight, Salesforce, HubSpot or similar) to manage team performance and scale revenue impact.

Bonus points for:

Familiarity with geospatial data, construction workflows, civil engineering, or hardware-enabled software platforms.

Benefits

- Employee share options
- Professional development budget and leave
- The opportunity to take part in our mentorship program
- Mental health resources
- Monthly telephone and/or internet allowance
- Paid primary & secondary parental leave policies
- Hybrid work arrangements and WFH equipment provided

About Propeller

Propeller is for everyone, so come as you are. We value all types of experience, skill, and ability. If you don’t think you meet all the requirements, but still think this role would be a good fit, we’d love to hear from you.

Diversity makes our team more creative, fun, and effective, so bring your whole self to the application process, and we will too!

If you’re interested in what life at Propeller is like, check out our employee-owned Medium blog page!

Quick Apply

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