Posted: 30/07/2026
Closing Date: 28/08/2026
Salary: $58.00 - $60.00
Job Type: Permanent - Part Time
Location: Melbourne, Victoria
Job Category: Community Services and Development,Voluntary, Charity & Social Work
Safe Steps is the only 24/7, family violence response centre in Victoria, providing a “state-wide entry point” for victim-survivors of domestic and family violence. Services include information and referral, crisis response, specialist family violence risk assessment, safety planning, Webchat, and access to supported crisis accommodation.
Our vision is safety, support and respect for all victim-survivors of domestic and family violence.
Our practice is trauma-informed and guided by evidence. We provide services to all victim-survivors and recognise that most of our work is dedicated to the needs of women and children which reflects the gendered nature of domestic and family violence.
THE ROLE
We are seeking a Senior Family Violence Crisis Specialist to join our Brief Intervention team in a part-time (0.8 FTE) capacity, working four days per week.
Working within Victoria's only 24/7 family violence response service, you will support victim-survivors with complex needs, elevated risk, and intersecting challenges. In addition to direct client work, you will provide practice leadership, secondary consultation, and coaching to Family Violence Crisis Specialists, helping to strengthen service quality and outcomes across the team.
KEY RESPONSIBILITIES
Service Delivery
- Provide telephone and web-based crisis intervention, information, referrals and support.
- Deliver brief intervention case management and risk management planning.
- Conduct family violence risk and needs assessments using the MARAM Framework.
- Work collaboratively with Child Protection, Victoria Police and specialist support services to advocate for victim-survivors and children.
- Support clients experiencing complex family violence and intersecting needs.
Practice Leadership
- Provide practice guidance and secondary consultation to Family Violence Crisis Specialists.
- Support skill development through coaching, supervision and induction activities.
- Assist with complex case consultations and multidisciplinary responses.
Continuous Improvement
- Contribute to service improvement projects and initiatives.
- Participate in reflective practice, supervision and professional development.
- Promote inclusive, culturally safe and accessible service delivery.
- Uphold Safe Steps’ commitment to inclusion, equity, and cultural safety for all communities
KEY SELECTION CRITERIA
- Bachelor of Social Work or equivalent qualification, or willingness to work towards one
- Minimum 5 years’ experience in the specialist family violence sector or supporting people impacted by domestic, family or sexual violence.
- Demonstrated experience conducting family violence risk and needs assessments.
- Experience developing and implementing risk management responses for victim-survivors.
- Strong understanding of trauma-informed, family violence-informed and person-centred practice.
- Completed MARAM training with demonstrated experience applying the framework in practice.
- Strong understanding of the Victorian specialist family violence sector and relevant legislation.
- Demonstrated ability to manage complex situations and competing priorities in a crisis environment.
- Leadership capability to provide secondary consultation and support to practitioners.
- Current Working with Children Check and willingness to undergo a National Police Check.
Desirable
- Experience in brief intervention or crisis response services.
- Experience supporting clients with complex and intersecting needs.
- Experience facilitating case consultations or mentoring practitioners.
- Knowledge of Victorian family violence reforms, FVISS and CISS.
WHY JOIN US?
Be part of Victoria’s only 24/7 statewide family violence response centre
Make a meaningful impact supporting victim-survivors at times of crisis.
Develop your leadership capability through practice guidance and mentoring opportunities.
Access salary packaging to increase your take-home pay.
Work in a supportive, values-driven environment committed to integrity, diversity and empowerment.
Participate in ongoing supervision, reflective practice and professional development.
INTERESTED? APPLY TODAY!
If this sounds like the role for you then submit your application.
Applications will be assessed as they are received and may close early once a suitable candidate is found.
Your application will not be considered unless you provide a cover letter and a Resume.
Safe Steps is an organisation committed to an inclusive and accessible workplace for all. We strongly encourage applications from Aboriginal and Torres Strait Islanders, people with disabilities, those from diverse cultural, linguistic, and religious backgrounds, all ages, LGBTQIA+ people, and those with a diversity of experiences.
