Join Corrs Chambers Westgarth, Australia's leading independent law firm.
An exciting opportunity has arisen for an experienced Senior Desktop Support Analyst to join our Melbourne team.
In this pivotal role, you will provide high-quality end-user support across a fast-paced professional services environment, acting as a senior escalation point for complex technical issues while delivering an exceptional user experience.
This is an excellent opportunity for a customer focused technology professional who enjoys solving problems, building strong stakeholder relationships and mentoring junior team members while working with modern workplace technologies.
At Corrs, we help you achieve your ambition - at every stage of your career.
Key Responsibilities:
- Support of VIP’s in the Melbourne office.
- Manage user accounts and permissions, ensuring appropriate access levels and security measures are maintained across systems
- Provide technical support and troubleshooting for end-users, ensuring efficient operation of hardware, software, and peripheral devices
- Provide fast and efficient response times to desktop service requests
- Provide advice and guidance to colleagues regarding incidents
- Conduct installation, configuration of desktops, laptops, peripheral equipment, and software
- Ensure that work is carried out within agreed service levels and in accordance with IT service level requirements
- Monitor and resolve technical issues, including operating system errors, application crashes, and network connectivity problems, ensuring minimal disruption to productivity
- Manage AV requests for events, virtual meetings, client meetings, seminars, education sessions, interviews, and ad-hoc requests
- Responsible for operating, testing, and troubleshooting audio and video equipment
- Liaise with staff to ensure AV requests are prepared and tested in preparation for all meetings and events
- Participation in Technology Projects
Required Skills:
- Excellent written and oral communication skills with the ability to effectively communicate with technical and non-technical stakeholders
- Strong customer service focus with a positive and proactive approach to client service
- Time management skills with the ability to prioritise and work under pressure
- Strong attention to detail producing accurate work in a timely manner
- Ability to work autonomously as well as within a team
Preferred Qualifications and Experience:
- Experience with Zoom and MS Teams Rooms
- 3+ years Desktop Support experience, ideally gained within a professional services environment
- Vendor certification in one or more relevant technologies
- ITIL Foundation certificate.
About us:
Corrs Chambers Westgarth is Australia’s leading independent law firm. We provide exceptional legal services across the full spectrum of matters, including major transactions, projects and significant disputes, offering strategic advice on our clients’ most challenging issues.
Corrs’ culture is characterised by our values of excellence, commitment, collaboration and respect. Our policies, practices and behaviours foster a supportive and inclusive workplace, and we are focused on creating opportunities for our people and supporting a diverse workforce.
- Flexible working as standard – we have established flexibility as standard business practice and an option for all our people.
- Bonus leave – we provide an additional week of leave each year (5 weeks annual leave in total)
- Parental leave – we offer 26 weeks of gender-neutral paid parental leave and pay superannuation on both paid and unpaid leave (up to 12 months)
- Wellbeing program – we support the wellbeing of our people across areas including resilience, mindfulness, personal development, physical health and self-care.
- Diversity and Inclusion – we set meaningful goals and take action to improve diversity and foster an inclusive culture in which all employees feel supported and valued.
- Responsible business approach – we have an active pro bono and community engagement program and we are a member of the United Nations Global Compact. We are also a member of AusLSA, which works to promote and increase sustainable practices across the legal sector.
- Learning and development opportunities – including our Australian-first international study scholarship, a national training program and mentoring initiative.
To apply contact Shannon Garrett on [email protected] for a confidential discussion.
For more information, see our website
