In-Demand Banking specialist Jobs in City Of Boroondara Vic

Associate – Ops
WNS Global Services —Melbourne VIC
- Full-time
- Remote
- Customer service
- Microsoft Office
- Communication skills
Quick Apply
Personal Banking Specialist
BankVic —Melbourne VIC
- Full-time
- Financial services
- Cash handling
- Employee assistance program
Account Verification and Fraud Specialist
Up —Melbourne VIC
- $72,000 - $82,000 a year
- Hybrid work
- Financial services
- AI
- Employee assistance program
12d
Customer Success Manager
Deposit Power —Melbourne VIC
- $90,000 - $120,000 a year
- Full-time
- Hybrid work
- Customer service
- Analysis skills
- Data entry
Quick Apply
Customer Banking Specialist Relief - 191 Swanston Street
Commonwealth Bank —Melbourne VIC
- Part-time
- Hospitality
- Customer service
- Financial services
12d
Customer Banking Specialist - 191 Swanston Street
Commonwealth Bank —Melbourne VIC
- Part-time
- Hospitality
- Customer service
- Financial services
12d
Food Services Assistant
Villa Maria Catholic Homes —Balwyn VIC
- Part-time
- Serving
- Health insurance
- Parental leave
2d
External Dispute Resolution Specialist
Latitude Financial Services —Melbourne VIC
- Full-time
- Hybrid work
- Analysis skills
- Financial services
- AI
- Work from home
Customer Banking Specialist Relief - Bentleigh
Commonwealth Bank —City of Bayside VIC
- Part-time
- Hospitality
- Customer service
- Financial services
8d
Customer Banking Specialist - Prahran
Commonwealth Bank —Chapel Street VIC
- Part-time
- Hospitality
- Customer service
- Financial services
12d
Customer Service Consultant
Bank of Queensland —Melbourne VIC
- 8 hour shift
- Customer service
- Communication skills
- Parental leave
- Employee assistance program
Contact Centre Specialist
Great Southern Bank —South Yarra VIC
- Part-time
- Sales
- Customer service
- Work from home
Customer Experience Specialist
Asahi Beverages —Melbourne VIC
- Full-time
- Customer service
- Salesforce
- Data entry
Customer Banking Specialist Relief - Carlton
Commonwealth Bank —Melbourne VIC
- Part-time
- Hospitality
- Customer service
- Financial services
7d
Direct Banker
Bank of Queensland —Melbourne VIC
- Full-time
- Communication skills
- Work from home
- Parental leave
Accounts Receivable Officer
Department of Energy, Environment and Climate Action —Melbourne VIC
- Part-time
- Hybrid work
12d
Commercial Home & Investment Lending Executive - Melbourne, VIC
ANZ Banking Group —Melbourne VIC
- Full-time
- Management
- Sales
- Customer service
11d
Fraud & Scam Specialist
Defence Bank —Melbourne VIC
- Rotating roster
- POS
- Communication skills
Quick Apply
Member (Customer) Solutions Manager
Defence Bank —Melbourne VIC
- Full-time
- Analysis skills
- Leadership
Quick Apply
Customer Relations Consultant - 12-month contract
Bank of Queensland —Melbourne VIC
- Full-time
- Financial services
- Parental leave
- Employee assistance program

I want to receive the latest job alert for banking specialist in city of boroondara vic

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

banking specialist jobs near city of boroondara vic

Customer Success Manager jobs in Remote

Fraud Analyst jobs in Melbourne VIC

Solutions Manager jobs in Melbourne VIC

Customer Service Representative jobs in Melbourne VIC

Food Service Associate jobs in Plenty Tas

Food & Beverage jobs in Coogee Nsw

Food Assistant jobs in Sunshine West Vic

Casual Sales Associate jobs in Highpoint Shopping Centre Vic

Food Service Associate jobs in South Brisbane Qld

Food Quality Control jobs in Perth Wa

Food Service Associate jobs in Runaway Bay Qld

Food Service Associate jobs in Towradgi Nsw

Customer Experience Specialist jobs in Dungog Nsw

Customer Experience Specialist jobs in Tempe Nsw

16 Year Old, No Experience jobs in Brisbane Qld

Fun No Experience jobs in Sydney Nsw

Customer Experience Specialist jobs in Rosebery Nsw

Customer Experience Specialist jobs in Sumner Qld

No Experience Retail jobs in Melbourne Vic

Casual, 14 Year Old No Experience jobs in Sydney Nsw

Associate – Ops

WNS Global Services -
Melbourne VIC

Quick Apply

Job Details

Full-time

Benefits

Employee rewards program
Company phone

Qualifications

Customer service
Call center experience
Microsoft Office
Communication skills
Analytics

Full Job Description

Company Description

WNS (Holdings) Limited (NYSE: WNS), is a leading Business Process Management (BPM) company. We combine our deep industry knowledge with technology and analytics expertise to co-create innovative, digital-led transformational solutions with clients across 10 industries. We enable businesses in Travel, Insurance, Banking and Financial Services, Manufacturing, Retail and Consumer Packaged Goods, Shipping and Logistics, Healthcare, and Utilities to re-imagine their digital future and transform their outcomes with operational excellence.

We deliver an entire spectrum of BPM services in finance and accounting, procurement, customer interaction services and human resources leveraging collaborative models that are tailored to address the unique business challenges of each client. We co-create and execute the future vision of 400+ clients with the help of our 44,000+ employees.

Job Description

Objective of the Role
Deliver industry leading service excellence whilst maintaining a commercial focus that drives business outcomes. Facilitate an efficient and cost-effective end to end claims experience that relieves stress and creates peace of mind for our customers in the moments that matter.
Key Accountabilities
§ Lodge new insurance claims for our customers and intermediaries
§ Determine coverage through exploratory questioning, policy interpretation and using judgement and analysis to make informed decisions
§ Elevate the customer experience through setting clear expectations of the claim process and effectively communicating how the claim will be managed
§ Negotiate and obtain collection of customer excess including appropriate education of payment options
§ Accountable for financial outcomes impacting claims costs through application of correct policy limits, applicable laws and leveraging preferred suppliers/repair methods
§ Respond to and manage customer, supplier and repairer and third-party enquiries on existing claims via customer channel of choice with a focus on cost management and progressing and finalising the claim
§ Respond to and manage claim activities; customer, supplier and repairer correspondence and complaints within agreed timeframes and obligations
§ Ensure information provided to the customer is clear, complete and accurate based on sound knowledge and understanding of claim policies, processes and their intent
§ Ensure claim review is completed on each claim touch; liaise with suppliers and repairers to ensure timely replacement and/or repair experience for our customers and claim is progressed efficiently, actively contributing to overall reduction of customer life of claim and effective financial management
§ Identify opportunities to improve processes and systems and participate in their testing, in order to contribute to the overall efficiency and cost effectiveness of the Claims function
§ Accountable for decision making within policy guidelines and delegations of authority to deliver best outcome for the customer and the organisation
§ Appropriate and professional workplace behaviours, assist other team members and willingly undertake other key responsibilities and activities to contribute to overall portfolio health
§ Demonstrate responsibility for own personal development and professional learning goals and actively participate in performance review process in conjunction with direct Leader
§ Shift option:
Flexi Part Time roles with a minimum of 15hrs per week offering a variety of shift options over 7 days in the week along with a variety of start windows
Option 1 – 2daysX 7.5hr shifts (8hrs incl. lunch)
Option 2 – 3 days x 5hr shifts

Full time: 38 hrs per week offering a variety of shift options between Monday – Saturday along with a variety of start windows

Start windows mean you can be asked to start any time between the hours of that window. You must be able to fully commit to the shift window.

WFH Requirement to be met by the successful candidate:

Dedicated private work area
Ergonomically set up (desk/chair)
Reliable Internet
Active Landline connection
Monitor
First aid kit and fire blanket

Qualifications

Qualifications
§ Relevant tertiary qualification desired (Business, Finance, Commerce)
Experience
§ 1-2 years working in general insurance preferred
§ Call centre experience preferred
§ Experience working within a customer service environment
§ Computer literacy and navigational skills using multiple systems simultaneously
§ Demonstrated ability to achieve targets
§ Experience working in a fast paced, high pressured environment preferred
Additional Information
Key Capabilities/Technical Competencies (skills, knowledge, technical or specialist capabilities)
§ Strong communication skills, demonstrated through active listening and ability to convey and explain information coherently and confidently in both written and verbal communication
§ Ability to use own judgement an analysis to develop solutions and courses of action based on logic, fact and within delegated level of authority and legislation utilising resources available
§ Ability to manage workload in a professional and prepared manner ensuring appropriate adherence to agreed timeframes, legislative requirements and work schedule
§ Ability to engage with a customer, utilise effective questioning and listening skills to understand both practical and emotional needs and manage the interaction to meet these needs
§ Advocate of change and positive ambassador of the benefits and opportunities
§ Committed to self-development and opportunities to increase skills and knowledge

Additional Information

Benefits like - Incentives, Rewards and Recognition program, Laptop, Headset and Phone set provided

Proficient in MS Office, Excellent communication skills

Quick Apply

Refine Your Search

banking specialist jobs in city of boroondara vic

Associate – Ops

Personal Banking Specialist

Account Verification and Fraud Specialist

Customer Success Manager

Customer Banking Specialist Relief - 191 Swanston Street

Customer Banking Specialist - 191 Swanston Street

Food Services Assistant

External Dispute Resolution Specialist

Customer Banking Specialist Relief - Bentleigh

Customer Banking Specialist - Prahran

Customer Service Consultant

Contact Centre Specialist

Customer Experience Specialist

Customer Banking Specialist Relief - Carlton

Direct Banker

Accounts Receivable Officer

Commercial Home & Investment Lending Executive - Melbourne, VIC

Fraud & Scam Specialist

Member (Customer) Solutions Manager

Customer Relations Consultant - 12-month contract

I want to receive the latest job alert for banking specialist in city of boroondara vic

Related Searches

Explore jobs in more locations

Job Seeker Tools

Employer Tools

Browse

Stay Connected