In-Demand Call center team lead Jobs in Caulfield, Vic

Senior Workplace Investigations Manager
Amazon Commercial Services Pty Ltd —Melbourne VIC
- Full-time
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Senior Delivery Consultant - Amazon Connect, AWS Professional Services
Amazon Web Services Australia Pty Ltd —Melbourne VIC
- Full-time
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- Salesforce
Delivery Consultant - Amazon Connect, AWS Professional Services
Amazon Web Services Australia Pty Ltd —Melbourne VIC
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SAP Employee Central (EC) Lead
Infosys —Melbourne VIC
- $129,311 - $142,018 a year
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D365CE Senior Functional Consultant
Brennan IT —Melbourne VIC
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Security and Compliance Manager (Australia)
STACK Infrastructure APAC —Melbourne VIC
- Full-time
- Microsoft Powerpoint
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Quick Apply
Social Media Manager
Heidi —Melbourne VIC
- Full-time
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Flexport —Melbourne VIC
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Quick Apply
Senior Consultant, Enterprise Incident Management (Enterprise Resiliency Office)
Northern Trust Corp. —Melbourne VIC
- Weekend availability
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8d
Security Supervisor
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- Full-time
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Security and Compliance Manager (Australia)
Sourceo —Truganina VIC
- Full-time
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Senior Critical Operations Manager (Australia)
Sourceo —Truganina VIC
- Weekend availability
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1d
Program Manager - Sales Enablement - Splunk
Cisco Systems —Melbourne VIC
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Energy Strategy Manager, AWS Infrastructure Energy Team
Amazon Corporate Services Pty Ltd —Melbourne VIC
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Senior Critical Operations Manager (Australia)
STACK Infrastructure APAC —Melbourne VIC
- Weekend availability
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Quick Apply
Supervisor, Technical Customer Support, Residential Energy
Tesla —Melbourne VIC
- Full-time
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Director of Sales
Marriott International, Inc —Melbourne VIC
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Account Manager - Bilingual Mandarin
Eightcap —Melbourne VIC
- Full-time
- Bilingual
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- Parental leave
Quick Apply
Head of Regional Investment Operations
Northern Trust Corp. —Melbourne VIC
- Full-time
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2d

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Senior Workplace Investigations Manager

Amazon Commercial Services Pty Ltd -
Melbourne VIC

Apply Now

Job Details

Full-time

Qualifications

Call center experience
Manufacturing
Leadership

Full Job Description

DESCRIPTION

Amazon Australia's operations network is growing rapidly with fulfillment centers, sortation centers and delivery stations expanding across the country. With that growth comes a responsibility to ensure every employee concern is handled fairly, thoroughly, and with integrity.

We're looking for a Senior Workplace Investigations Manager to lead complex employee relations and workplace investigations across our Australian Operations network. This is a brand new role for Australia, giving you the opportunity to build the function from the ground up, establish best practice frameworks, and define how workplace investigations are conducted across the country.

You will be the primary investigator for Australia, taking ownership of highly sensitive and ambiguous cases that carry significant business, legal, and reputational implications.

You'll work independently from intake to closure, conducting interviews, analysing evidence, producing comprehensive reports, and recommending outcomes. You'll also partner closely with global ER peers, field PXT partners, Legal, and senior leadership to ensure investigations are intentional, thorough, and aligned with both company policy and Australian employment law.

This isn't just about resolving individual cases. You'll use your casework to identify systemic trends, drive preventive solutions, and contribute to policy improvements that strengthen the employee experience at scale.

Key job responsibilities

Own and lead complex workplace investigations end-to-end: intake, interviews (complainant, witness, subject), evidence analysis, report writing, and recommended actions
Build and establish the workplace investigations function for Australia, setting the standard for how investigations are managed across the network
Navigate highly sensitive matters with discretion, balancing urgency with thoroughness across multiple concurrent cases
Identify patterns and trends in case data to develop proactive solutions and drive continuous improvement across the network
Partner with HR, Legal, and senior leaders to manage escalations, influence outcomes, and build trust through credible, evidence-based recommendations
Ensure investigations comply with company policy and Australian employment law while maintaining strict confidentiality
Drive best practice investigation processes and contribute to frameworks that elevate investigation quality across the region
Provide occasional support to investigations in other APAC countries as needed

BASIC QUALIFICATIONS

7+ years human resource generalist experience or HR investigations specialist experience
Experience in conducting investigative fieldwork, including complainant, witness, and subject employee interviews, investigative data analysis, and production of investigative documentation
Experience supporting hourly employee client groups
Experience in call center, distribution center, or manufacturing environments
Understanding of Australian employment law framework

PREFERRED QUALIFICATIONS

Ability to provide leadership, work collaboratively on teams, and consult effectively and independently with all levels and functional areas of an organization.
Ability to influence and partner with different levels of the organization to achieve results
Ability to apply high judgment and consider the context and totality of the employee experience

Acknowledgement of country:
In the spirit of reconciliation Amazon acknowledges the Traditional Custodians of country throughout Australia and their connections to land, sea and community. We pay our respect to their elders past and present and extend that respect to all Aboriginal and Torres Strait Islander peoples today.

IDE statement:
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Apply Now

Refine Your Search

call center team lead jobs in caulfield, vic

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