About Us:
Castle Hill Volkswagen is owned by Autosports Group (ASG), a large, listed retail automotive group representing the world’s greatest prestige and luxury automotive brands. Autosports Group employs over 3,000+ people across 100+ dealerships located in Australia and New Zealand.
At ASG, our purpose is to drive endless possibilities for our customers, employees, shareholders, and brand partners. Our values include Strive for Excellence, Care, The Village, and Lead Change. We warmly welcome people of all genders, backgrounds, and situations to deliver an equal and diverse customer experience.
About The Role:
This role is pivotal in supporting our Service and Sales departments by ensuring accurate parts interpretation, timely supply, and exceptional internal and external customer service aligned with the premium standards of the luxury brands we represent. You will be a detail-driven professional who thrives in a fast-paced, high-performance dealership environment and takes pride in delivering precision, efficiency, and a premium customer experience to our valued clients.
In this role you will:
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Accurately interpret, identify, and supply parts for workshop technicians and retail customers
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Manage parts enquiries via phone, email, and in person with a professional, customer-focused approach
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Process parts orders, invoicing, and returns in line with dealership and manufacturer requirements
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Maintain optimal stock levels and assist with inventory control and stocktakes
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Liaise with Service Advisors, Technicians, and Sales teams to ensure timely parts availability
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Ensure correct pricing, documentation, and warranty compliance
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Maintain a clean, organised, and professional parts department
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Adhere strictly to manufacturer guidelines, dealership procedures, and safety standards
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Contribute to continuous improvement of parts processes and customer experience
Our ideal candidate will possess the following:
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Previous experience as a Parts Interpreter within an automotive dealership
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Strong knowledge of automotive parts systems and catalogues
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Exceptional attention to detail and accuracy
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Strong communication and customer service skills
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Ability to work efficiently in a fast-paced, deadline-driven environment
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A positive, team-oriented attitude and strong work ethic
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Intermediate computer skills and experience with DMS systems (preferred)
Why Join Autosports Group?
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Accelerated career growth with a defined pathway, personalised mentoring, and ongoing professional development
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Access to premium, factory-backed training to keep your skills at the industry forefront
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ASG Paid Parental Leave to support you and your family
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Unlock exclusive retail benefits with major partners like Samsung, Commonwealth Bank and Caffé Molinari on-site, plus discounted private health insurance rates with HCF
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Be part of a truly inclusive culture, championed by our Diversity and Inclusion Council and Women’s Network
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Generous referral bonus incentives for employees and their friends/family
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Confidential, free access to our Employee Assistance Program (EAP) for personal and professional support
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Enjoy a vibrant team environment with regular team barbecues, social events, and community engagement
Applications are reviewed as they are submitted, so we encourage you to apply as soon as possible to maximise your chance of progressing to the next stage. Successful candidates will be required to complete pre-employment checks and hold appropriate working rights in line with our policy. This includes reference checks and other role-relevant screening where applicable.
