In-Demand Customer relations representative Jobs in Carrum Downs, Vic

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Technical Sales Representative - Concrete

Sika -
Keysborough VIC

Quick Apply

Job Details

Full-time
12 days ago

Qualifications

Sales
SAP
Salesforce
Merchandising
Microsoft Office
AI
Communication skills
Negotiation

Full Job Description

Company Description

Sika Australia Pty Ltd is a well-established industry leader in the manufacturing of construction chemicals servicing Construction, Industry, Marine & Mining divisions across Australia.

We are a Global Organization with subsidiaries in over 100 countries around the world, we manufacture in over 400 factories with over 33,000 employees & an expanding team across Australia.

Job Description

Sales & Business Development

Achieve and exceed sales and contribution targets whilst increasing overall sales and margin contribution
Maintain existing customer base and develop new customers through regular engagement and market coverage
Represent Sika in the marketplace and at industry functions as required

Customer Relations & Technical Support

Provide technical advice, training, and product demonstrations to customers
Foster strong customer relations through professionalism, efficient service, and prompt documentation of agreements and discussions
Investigate and resolve customer complaints and issues, reporting matters exceeding $500 to the Sales Manager
Maintain and continuously update knowledge of products and applications

Internal Liaison & Site Management

Liaise with appropriate Sika staff regarding technical support, product performance, and delivery
Inspect Sika's plant, equipment, and customer storage areas to ensure proper maintenance and compliance
Record all customer interactions in the CRM system

Reporting & Administration

Provide monthly forecasts and reports to the Sales Manager detailing market activity, customer engagement, complaints, and competitive intelligence
Maintain travel diaries for all work-related expenses with documented purpose and customer visits

Compliance & Risk Management

Comply with all State and Federal Laws, Sika Policies, and Occupational Health and Safety requirements
Maintain confidentiality regarding Sika's products and customer information
Ensure familiarity with relevant Australian Standards and Sika product documentation

Qualifications

At least 5 years’ relevant experience in the Ready Mixed Concrete industry
High level customer relationship and negotiation skills.
University or Trade degree or minimum of 3 years’ experience in an Industrial Market Field.
Excellent communication and customer relationship-building skills.
Proficient in Microsoft Office, Salesforce, or SAP.
Knowledge and previous merchandising experience in the concrete industry (desirable).

Additional Information

As a market leader, Sika Australia understands and recognizes the contribution employees make to the success of our business.

In return for your experience and commitment, you will be rewarded with,

A competitive salary package.
A supportive working environment with a strong, positive company culture
We invest in our employees – you will be provided with all relevant training and development.

We thank you in advance for your application, however only shortlisted candidates will be contacted.

Applicants must have valid AU working rights.

Successful applicants will be required to undergo a Pre-Employment Medical including a drug and alcohol screen.

Sika Australia is proud to be an Equal Employment Opportunity employer.

We value and seek diversity in our workforce.

Disclaimer – Sika Australia does not accept unsolicited agency resumes. Sika Australia is not responsible for any fees related to unsolicited resumes.

We offer competitive salaries, aligned with local market benchmarks and the specific scope and responsibilities of each role. Compensation is determined based skills relevant to the position, education and/or training. We are committed to fair and equitable pay practices in accordance with applicable laws and regulations.

Sika Australia uses Artificial Intelligence (AI) tools to support the initial screening of job applications based on inherent duties of the role. However, we want to stress that AI does not make final decisions or disqualify candidates from consideration. Applications are carefully reviewed by our experienced hiring managers and recruiters to ensure a fair and thorough evaluation process.

By combining the efficiency of AI with the expertise and judgment of our hiring team, we are able to identify top candidates while maintaining a human-centered approach to hiring.

Quick Apply

Refine Your Search

customer relations representative jobs in carrum downs, vic

Technical Sales Representative - Concrete

Retail Manager - Shopping Centres

Parts Sales Representative

Centre Sales Representative - Dandenong Springvale

DC Facilities Engineering Manager

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