Join the Urban Smile Team: Where Smiles Shine and Careers Soar! ✨
Are you a passionate Studio / Practice Manager with a knack for making people smile and turning great patient experiences into confident treatment starts? Do you thrive in a fast-paced, fun environment and enjoy motivating a team while driving results?
If you’re ready to bring your leadership, organisation and sales mindset to a vibrant, growing orthodontic practice, Urban Smile wants YOU!
Who Are We?
Urban Smile is not your average orthodontic practice — we’re a dynamic, cutting-edge team with over 20 years of experience. Led by Specialist Orthodontists Dr Sarah Lawrence and Dr Igor Lavrin, we’re on a mission to deliver beautiful smiles with top-tier care, innovative technology and a modern patient experience.
What’s Our Mission?
We help patients achieve stunning, straight smiles in a convenient, affordable and specialist-led way. We believe great care and great communication go hand in hand — and that every enquiry is an opportunity to change someone’s life.
Role Details
DAYS AVAILABLE: Part-time (3 days per week) with opportunity for full-time hours
PAY RATE: $75k–$80k per year (pro-rata) + super + commission (based on experience)
LOCATION: Hawthorn / Brunswick
What You’ll Be Doing
Create a welcoming, high-energy studio environment where every patient feels informed, confident and cared for
- Lead the day-to-day operations of the studio, ensuring smooth workflows and exceptional patient experiences
- Support and drive patient conversions, including:
- Confidently guiding patients through their treatment options
- Following up enquiries and consultations
- Helping patients feel ready to start treatment
- Work closely with the clinical team to ensure treatment plans are communicated clearly and professionally
- Track and support studio performance, including bookings, starts and patient engagement
- Manage patient records, scheduling and workflows using practice management software
- Oversee inventory, ordering and studio presentation standards
- Be a positive leader for the team — setting the tone, motivating others and leading by example
What We’re Looking For
- A bubbly, energetic personality with a warm, confident communication style
- Experience in a patient-facing role where sales, bookings or conversions were part of your responsibility
- Comfort having value-based conversations about treatment, pricing and next steps
- Strong organisational and computer skills (practice management software experience is a bonus)
- A proactive, commercially aware team player who enjoys hitting goals together
- Someone who genuinely cares about patient outcomes — not just numbers
Why Urban Smile?
Competitive salary plus commission tied to studio performance
Ongoing mentoring, leadership development and growth opportunities
A fun, supportive, upbeat culture that celebrates wins
The chance to be a key part of a rapidly growing orthodontic brand shaping the future of smiles
If you’re excited by the idea of combining leadership, patient care and performance-based success, we’d love to hear from you.
Send us your resume and a cover letter telling us why you’d be the perfect fit for Urban Smile.
Please visit our company website for more information
