Quality Assurance Analyst (200626)
Permanent Full Time - 36.25 hours per week
$107,801.43 to $115,045.70 Annually + 13% super
RCC Officers' Level 6
Redland City Council offers you the chance to improve lives and shape your own career… on beautiful Redlands Coast.
Redlands is proud to rank among Queensland’s Top 5 local government areas for wellbeing in the SGS Cities and Regions Wellbeing Index - confirming our community as a great place to live, work, and grow.
Join our team as a Quality Assurance Analyst
Are you passionate about delivering quality technology outcomes and ensuring systems are implemented successfully?
As a Quality Assurance Officer, you will play a key role in supporting Council's ERP strategy by coordinating quality assurance and change management activities that help deliver reliable, effective and low-risk technology solutions. Working closely with project teams, subject matter experts and business stakeholders, you will help ensure system enhancements, upgrades and implementations are appropriately assessed, tested, approved and delivered in a controlled and auditable manner.
This is an exciting opportunity to contribute to Council's digital transformation initiatives while helping to improve business processes, system performance and service delivery outcomes across the organisation.
Your responsibilities will include:
- Coordinating quality assurance activities across ERP systems, enhancements and technology projects.
- Managing Information Management change processes in accordance with ITIL principles and industry best practice.
- Developing and maintaining quality assurance processes, standards and performance measures.
- Planning and facilitating testing activities, including system integration testing, user acceptance testing and release assurance.
- Collaborating with business analysts, system owners and subject matter experts to validate system functionality and data quality.
- Monitoring defects, verifying fixes and reporting on testing outcomes and release readiness.
- Supporting the successful delivery of ERP and Information Management initiatives through effective stakeholder engagement and collaboration.
- Maintaining documentation and records to support governance, compliance and continuous improvement.
Skills and experience:
- Experience in Quality Assurance and Change Management within an ITIL-aligned environment.
- Demonstrated experience supporting software testing, system implementations or enterprise applications.
- Strong analytical and problem-solving skills, with the ability to identify risks and develop practical solutions.
- Experience preparing documentation, specifications, reports and process materials.
- Well-developed communication and stakeholder engagement skills.
- Ability to build productive relationships and work effectively across technical and business teams.
- Experience working with ERP systems, particularly TechnologyOne, will be highly regarded but is not essential.
- ITIL Foundation certification and ISTQB (or equivalent) Foundation Level certification will be highly regarded but are not essential.
Make sure to read the full Position Description before applying - it outlines everything you need to tailor your resume and cover letter.
Why this role stands out:
- Be part of a high-profile ERP program delivering organisation-wide impact.
- Flexible work arrangements available, with opportunities to work from home following onboarding and subject to operational requirements.
- Shape the quality and success of critical business system enhancements.
Working for us means enjoying diverse work and gaining opportunities to grow in a region of outstanding natural beauty - Redlands Coast. In return for your passion and commitment to making a meaningful and ongoing contribution to our naturally wonderful community, we offer great benefits and the balance you need to bring the best you.
More reasons to love working with us:
- Professional development – job-specific training, study assistance, leadership and critical skills programs, plus access to an extensive range of online courses through LinkedIn Learning. We invest in your growth from day one.
- Generous leave entitlements including 4 weeks annual leave with leave loading, 15 days personal/carer’s leave, 14 weeks paid parental leave, and additional flexible leave options to support your lifestyle.
- Rewarding role-specific allowances recognising the responsibilities, skill, and impact of your position.
- Mental health and wellbeing support – access to EAP, external providers, training, and awareness programs to foster openness and reduce stigma.
- Exclusive employee lifestyle perks – discounts, cashback, health benefits, and savings on essentials, travel, tech, dining, and car ownership through novated leasing, plus employee banking benefits.
- Flexible working options – access RedFlex, offering flexibility in how, when, and where you work.
- Optional purchased leave available after probation.
- Incentives for returning from parental leave including credited leave and superannuation benefits.
Who we are:
Redland City Council is a local government organisation proudly serving the Redlands Coast community. From maintaining roads, parks, waterways and islands, to delivering essential services like waste, water, libraries, and community events - we support the city’s day-to-day life and long-term growth. With over 1,200 employees across diverse teams, we’re committed to shaping a thriving, sustainable region that our community is proud of.
Guided by our Values, we’re proud of the work we do and the people who make it possible. Visit our careers page to learn more about the stories of our incredible team.
Eligibility:
- Successful applicants will be asked to consent to a criminal history check. Please note that people with criminal records are not automatically barred from applying for this position. Each application will be considered on its merits.
- To be eligible for employment, applicants must have the legal right to work in Australia.
Ready to join us?
Please include:
A one-page cover letter outlining how you meet the role requirements
Your current resume, detailing your skills, experience, and career history
Note:
- We do not accept email, hard copy or third-party applications.
- You may choose to use AI tools when preparing your application, but please ensure your application truthfully reflects your own experience, achievements and alignment to the role.
For more information about this position (200626), please contact Benjamin Madden on (07) 3829 8774. Applications for this position close at 11:59 p.m. Australian Eastern Standard Time (AEST) on 06/08/2026.
At Redland City Council, we’re committed to creating a diverse and inclusive workplace where everyone feels respected, supported and able to contribute to their full potential. We value the unique perspectives and experiences our people bring to serving our community.
To support an inclusive recruitment experience, please let us know if you require any adjustments during the recruitment or interview process by contacting [email protected]
.
.
