In-Demand Customer service manager Jobs in Cannonvale, Qld

Reservations Supervisor | Cruise Whitsundays
Journey Beyond —Airlie Beach QLD
- $33 - $34 a year
- Bar
- Management
- Sales
- Commuter assistance
- Parental leave
Quick Apply
Travel Agency Manager
Happy Travels —Airlie Beach QLD
- $79,500 - $99,500 a year
- Full-time
- Recruiting
- In-person
- Leadership
- Employee discount
- Opportunities for advancement
Quick Apply
6d
Reservations Consultant | Cruise Whitsundays
Journey Beyond —Airlie Beach QLD
- Weekend availability
- Bar
- Sales
- Customer service
- Commuter assistance
- Parental leave
Quick Apply
Guest Experience Manager | Cruise Whitsundays
Journey Beyond —Airlie Beach QLD
- $110,000 - $120,000 a year
- Full-time
- Hospitality
- Bar
- Customer service
- Commuter assistance
- Parental leave
Quick Apply
4d
Maintenance Handyperson Airlie Beach | Careers | at Hotel Group
at Hotel Group —Airlie Beach QLD
- Weekend availability
- Maintenance
- Communication skills
- Hotel experience
Maintenance Officer
Travel + Leisure Co. —Airlie Beach QLD
- Part-time
- Carpentry
- Hospitality
- Maintenance
Quick Apply
9d
Christmas Casual Sales Assistant | Prouds Airlie Beach
Prouds —Cannonvale QLD
- $34.89 an hour
- Weekend availability
- Customer service
- On-the-job training
Quick Apply
5d
Bottle Shop Manager | Commonwealth Hotel Roma
Australian Venue Co. —Cannonvale QLD
- $80,000 - $85,000 a year
- Full-time
- Hospitality
- Customer service
- Organisational skills
Quick Apply

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Based on your search for customer service manager jobs.

Travel Agency Manager
Happy Travels —Airlie Beach QLD
Exclusive discounts on transport and accommodation. 3+ years experience as a travel agency manager or Diploma or Higher plus 1 year of experience.
$79,500 - $99,500 a year
Quick Apply
6d
Guest Experience Manager | Cruise Whitsundays
Journey Beyond —Airlie Beach QLD
Generous discounts on Journey Beyond travel and experiences. Relevant qualification in Hospitality, Tourism or a related discipline.
$110,000 - $120,000 a year
Quick Apply
4d

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Reservations Supervisor | Cruise Whitsundays

Journey Beyond -
Airlie Beach QLD

Quick Apply

Job Details

$33 - $34 a year

Benefits

Commuter assistance
Parental leave
Employee assistance program
Employee discount
Salary packaging
Opportunities for promotion

Qualifications

Management
Sales
Customer service
Supervising experience
First Aid Certification
Team management
Organisational skills
Leadership
Communication skills

Full Job Description

Be a part of sharing special places and shaping lasting memories with Australia’s leading experiential tourism business.

About The Role

The Reservations Supervisor is a key leader responsible for guiding the Reservations Team to deliver efficient operations and an exceptional guest experience. This role focuses on staff development, ensuring the team is well‑equipped to meet guest needs while maintaining strong booking conversion rates. The position emphasises teamwork, clear communication, and operational excellence to create a seamless and enjoyable experience for all guests.

Key responsibilities will include, but not limited to:

Supervise the daily operations of the Reservations Team to maintain efficiency and service excellence.
Support the Customer Service & Sales Manager with team leadership and escalation management.
Manage staff rosters, monitor hours, and coordinate team training and development.
Oversee bookings, manifests, and availability, making adjustments based on demand and weather.
Ensure accurate invoicing, vessel reconciliation, and maintain strong performance across website and OTA channels.
Communicate updates, promotions, and operational changes clearly across the team.
Assist with reporting and maintain accurate internal documentation.

About You

We are seeking a motivated and enthusiastic individual with strong leadership capability and a genuine passion for delivering outstanding guest experiences. The ideal candidate excels in multitasking, maintains exceptional attention to detail, and brings experience in supervising or managing a team. You will foster a collaborative, high‑performing culture, support ongoing staff development, and demonstrate proactive problem‑solving skills. Effective communication and the ability to build strong internal and external relationships are essential.

To be successful in this role you will have:

Demonstrate strong leadership and team management capabilities.
Exhibit exceptional organisational skills with a keen attention to detail.
Show the ability to multitask and thrive in a fast-paced environment.
Maintain a proactive approach to problem-solving and decision-making.
Possess effective communication skills to collaborate with team members and stakeholders.

About Us

Cruise Whitsundays, based in Airlie Beach is the largest marine-based tour and transport provider in the Whitsundays. Providing close encounters with the Great Barrier Reef, Whitehaven Beach, and the islands of the Whitsundays, Cruise Whitsundays operates 10, well-equipped, air-conditioned vessels, plus a world-class sailing catamaran, offering a range of tours, as well as an inter-island resort connection service, with regular daily departures at two islands, one airport and two mainland ports.

Cruise Whitsundays also operates Australia’s first underwater accommodation, Reefsuites, and a Reefsleep glamping experience at the Reefworld pontoon, moored offshore at Hardy Reef on the Great Barrier Reef.

From our cruises and sailing adventures to our world-renowned underwater accommodation, there’s no better way to experience the Whitsundays, and you won’t find a friendlier or more experienced crew to work with. When the ocean is your office, every day is good one!

About Journey Beyond

Australia’s leading experiential tourism group, Journey Beyond, is privileged to operate 20 brands spanning the country and New Zealand, connecting guests to the land, and to each other.

Headquartered in Adelaide, Journey Beyond formed in 2016 and now comprises tourism brands including: iconic trains The Ghan, Indian Pacific, Great Southern, The Overland; premium small-group outback operator Outback Spirit; eco-luxury lodge Sal Salis Ningaloo Reef; aquatic adventures Cruise Whitsundays, Rottnest Express, Sailaway Port Douglas, Horizontal Falls Seaplane Adventures, Darwin Harbour Cruises and Journey Beyond Cruise Sydney; our tallest members, Melbourne Skydeck and Eureka 89; the historic Vintage Rail Journeys; The Telegraph Station in Alice Springs; Monarto Safari Resort; Exmouth Dive & Whalesharks Ningaloo, New Zealand coach tour specialist Grand Pacific Tours, and Voyages Tourism Australia.

Requirements

Minimum 2 years’ experience in a customer service role
Proven sales experience with a focus on conversion and relationship management
Familiarity with booking/reservation systems (CustomLinc experience desirable)
Experience in training, mentoring, or leading a team
National Police Check
First Aid, CPR and O2

Benefits

Generous discounts on Journey Beyond travel and experiences
An attractive salary and positive work environment
Study Assistance Policy
A career with opportunities for progression, transfers, and secondments
Employee Referral Policy
Parental Leave program
Purchased Leave policy
Private Health discounts
Employee Assistance Program
Discounts on Journey Beyond merchandise
Discounts at the Cruise Café & Bar
Discounts at the bar on board vessels
Free public transport
Salary sacrifice remote area benefits

Applications will be reviewed and progressed as they are received, so don't wait, apply now!

Quick Apply

Refine Your Search

customer service manager jobs in cannonvale, qld

Reservations Supervisor | Cruise Whitsundays

Travel Agency Manager

Reservations Consultant | Cruise Whitsundays

Guest Experience Manager | Cruise Whitsundays

Maintenance Handyperson Airlie Beach | Careers | at Hotel Group

Maintenance Officer

Christmas Casual Sales Assistant | Prouds Airlie Beach

Bottle Shop Manager | Commonwealth Hotel Roma

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