In-Demand Systems analyst Jobs in Canberra Act

ICT Customer Support Officer – Service Desk Analyst
MSOFT Technologies —Canberra ACT
- $80,000 - $90,000 a year
- Full-time
- Management
- Software troubleshooting
- Customer service
Quick Apply
14d
IT Talent Community - Multiple Opportunities
DXC Technology —Canberra ACT
- Full-time
- Agile
- In-person
- Communication skills
3d
Senior Test Analyst
CSIRO —Canberra ACT
- $118,102 - $127,808 a year
- Part-time
- No degree
- Agile
- Leadership
9d
Associate/ Junior Systems Analyst
FinXL —Canberra ACT
- Contract
- Business development
- Analysis skills
Business Analyst
Leidos —Canberra ACT
- Full-time
- Agile
- Communication skills
- Annual leave
Junior Security Operations Analyst
Leidos —Harman ACT
- 12 hour shift
- In-person
- Annual leave
6d
Technical Business Analyst
Gridsight —Canberra ACT
- Full-time
- Data analysis skills
- SQL
- AI
Quick Apply
2027 DXC Technology Graduate Program Australia
DXC Technology —Canberra ACT
- Full-time
- In-person
- AI
HR Systems Support Assistant
Australian National University —Canberra ACT
- $81,296 - $87,954 a year
- Full-time
- Management
- Administrative experience
- Communication skills
5d
Help Desk Engineer
Leidos —Canberra ACT
- Full-time
- Administrative experience
- No degree
- Leadership
- Annual leave
Security Analyst
Northrop Grumman —Symonston ACT
- Parental leave
- Employee assistance program
Service Desk Analyst (Technical Support Administrator)
Leidos —Canberra ACT
- Full-time
- Software troubleshooting
- In-person
- Communication skills
- Annual leave
Cyber Security – Multiple Roles (APS5-APS6), Chief Information Officer
Department of Industry, Science, Energy & Resources —Canberra ACT
- $89,576 - $111,701 a year
- AI
- Communication skills
3d
Senior Systems Administrator (Infrastructure Engineer)
Centorrino Technologies —Canberra ACT
- Contract
- Scripting
- Communication skills
Quick Apply
Senior Program Financial Analyst
Leidos —Canberra ACT
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Annual leave
2d
Cyber Security Analyst
Teamified —Canberra ACT
- Full-time
- Hybrid work
- Analysis skills
- Scripting
- AI
Quick Apply
3d
Systems Analyst *Australian Citizens Only*
FinXL —Canberra ACT
- Contract
- Management
- Analysis skills
- Agile
Service Desk Analyst
Leidos —Canberra ACT
- Full-time
- AI
- Leadership
- Communication skills
- Annual leave
6d
Business Analyst - 12 months
Leidos —Canberra ACT
- Full-time
- Annual leave
Junior Integration Developer- AU Citizen with Security Clearance
Accenture —Canberra ACT
- Full-time
- Azure
- Analysis skills
- APIs
- On-the-job training
- Parental leave

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ICT Customer Support Officer – Service Desk Analyst

MSOFT Technologies
Canberra ACT

Quick Apply

Job Details

Full-time
$80,000 - $90,000 a year
14 days ago

Qualifications

ITIL Foundation
ITIL Certification
Management
Software troubleshooting
Customer service
Enterprise software
CCNA
Citrix Certification
Technical support
DHCP
Analysis skills
ITIL
Problem management
Citrix
Communication skills
Help desk

Full Job Description

About the Role

MSOFT Technologies is seeking an experienced ICT Customer Support Officer / Service Desk Analyst to join our growing IT services team.

The successful candidate will provide Level 1 and Level 2 technical support to clients, acting as a key point of contact for ICT incidents, service requests and technical issues. The role will involve remote, telephone and onsite support, troubleshooting end-user technology and enterprise applications, and working with internal teams and external vendors to resolve technical issues.

Key Responsibilities

- Provide Level 1 and Level 2 technical support via telephone, remote support and onsite assistance.
- Act as a single point of contact for customer ICT incidents and service requests.
- Diagnose, troubleshoot and resolve hardware, software, network and application issues.
- Provide support for Microsoft 365, Windows operating systems and enterprise applications.
- Support Active Directory, user accounts, permissions and access management.
- Provide support for virtual desktop and remote access environments.
- Assist with network and infrastructure services including DHCP, printing and related services.
- Install, configure, maintain and troubleshoot approved hardware and software.
- Liaise with third-party vendors and technology providers to resolve incidents and service requests.
- Log, update and maintain service desk tickets with accurate customer information and resolution details.
- Prioritise and escalate incidents in accordance with service management procedures.
- Maintain asset records and assist with IT asset management.
- Coordinate technology-related activities with customers, internal IT teams and external service providers.
- Provide user guidance and basic technical training where required.
- Contribute to knowledge bases, technical documentation and support procedures.
- Identify opportunities to improve service desk processes and customer satisfaction.
- Participate in IT projects, system upgrades and technology initiatives as required.
- Follow established Incident Management, Request Fulfilment, Problem Management and Change Management processes.

Essential Skills & Experience

- Minimum 1 year of experience in an ICT Service Desk, Help Desk, Desktop Support or similar ICT customer support role.
- Demonstrated experience providing Level 1 and Level 2 technical support.
- Experience supporting Microsoft 365 and Windows environments.
- Experience with Active Directory, user accounts and access management.
- Experience troubleshooting hardware, software, network and application-related issues.
- Experience working with ticketing/service management systems.
- Strong troubleshooting and analytical skills.
- Excellent verbal and written communication skills.
- Strong customer service and stakeholder management skills.
- Ability to work independently as well as collaboratively within an IT team.
- Ability to prioritise incidents and escalate complex technical issues appropriately.

Desirable

- ITIL Foundation certification.
- CompTIA, Microsoft, CCNA or MCSA certification.
- Experience with Citrix or other virtual desktop environments.
- Experience supporting enterprise applications.
- Experience with Windows Server and related infrastructure services.
- Experience working within an ITIL-aligned service management environment.

Qualifications

A relevant qualification in Information Technology, Computer Science, Business or a related discipline is desirable.

What We Offer

- Full-time permanent employment with MSOFT Technologies.
- Opportunity to work across diverse client environments and technology platforms.
- Exposure to enterprise ICT environments and IT service management practices.
- Professional development and career growth opportunities.
- Supportive and collaborative working environment.

How to Apply

Please submit your resume and a cover letter outlining your relevant ICT Service Desk / Customer Support experience and technical skills.

MSOFT Technologies is an equal opportunity employer and welcomes applications from suitably qualified candidates.

Pay: $80,000.00 – $90,000.00 per year

Work Location: In person

Quick Apply

Refine Your Search

systems analyst jobs in canberra act

ICT Customer Support Officer – Service Desk Analyst

IT Talent Community - Multiple Opportunities

Senior Test Analyst

Associate/ Junior Systems Analyst

Business Analyst

Junior Security Operations Analyst

Technical Business Analyst

2027 DXC Technology Graduate Program Australia

HR Systems Support Assistant

Help Desk Engineer

Security Analyst

Service Desk Analyst (Technical Support Administrator)

Cyber Security – Multiple Roles (APS5-APS6), Chief Information Officer

Senior Systems Administrator (Infrastructure Engineer)

Senior Program Financial Analyst

Cyber Security Analyst

Systems Analyst Australian Citizens Only

Service Desk Analyst

Business Analyst - 12 months

Junior Integration Developer- AU Citizen with Security Clearance

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