In-Demand User experience Jobs in Canberra, Act

Global Tier 1 Service Desk Technician
KBR —Canberra ACT
- Weekend availability
- Hybrid work
- Customer service
- Associate degree
- Communication skills
- Parental leave
Test Lead
Showtime Consulting —Canberra ACT
- Contract
- Azure
- Management
- DevOps
Quick Apply
Banking Consultants across Canberra ACT
ANZ Banking Group —Canberra ACT
- Part-time
- Communication skills
13d
Parliamentary Library Officer
The Department of Parliamentary Services —Canberra ACT
- $83,415 - $90,639 a year
- Call employer
- Bachelor's degree
- Communication skills
- Gym membership
10d
Help Desk Engineer
Leidos —Canberra ACT
- Full-time
- Administrative experience
- No degree
- Leadership
- Annual leave
ICT Support Officer
SkyDB —Canberra ACT
- $35 - $100 an hour
- Contract
- Azure
- Management
- Analysis skills
Quick Apply
4d
Time and Attendance Information Officer | Full-time Temporary with a Possibility of Permanency
Digital Canberra —Canberra ACT
- $102,657 - $116,592 a year
- Temporary
- Management
- Customer service
- Data analysis skills
4d
ICT Support Officer
CYOS Solutions —Canberra ACT
- $50 - $65 an hour
- Contract
- Azure
- Office
- Communication skills
Quick Apply
6d
Expression of Interest - Systems Administrator - TSPV
Leidos —Canberra ACT
- Full-time
- Management
- Databases
- Administrative experience
- Annual leave
Outside Sales Representative (Security)
Wesco —Canberra ACT
- Urgently hiring
- CRM software
- Management
- Sales
POS Hardware Support Technician
Axiom Technologies —Canberra ACT
- Part-time
- Customer service
- Analysis skills
- POS
ICT Customer Support Officer – Service Desk Analyst
MSOFT Technologies —Canberra ACT
- $80,000 - $90,000 a year
- Full-time
- Management
- Software troubleshooting
- Customer service
Quick Apply
8h
Desktop Engineer - Canberra
NTT —Canberra ACT
- Urgently hiring
- Customer service
- Communication skills
Quick Apply
6d
Research Support Officer (Data and Analytics) | Full-Time and Part-Time Temporary with a Possibility of Permanency
Canberra Health Services —Canberra ACT
- $86,750 - $93,416 a year
- Temporary
- Databases
- Analysis skills
- Communication skills
- Employee assistance program
3d
ICT Support Officer
radk tech pty ltd —Canberra ACT
- From $60 an hour
- Contract
- In-person
- Communication skills
Quick Apply
6d
Business Development Manager / Sales Estimator
Katz Recruitment —Canberra ACT
- $120,000 - $140,000 a year
- Full-time
- Sales
- Communication skills
Quick Apply
ICT Project Officer (3 +3) month extension options
Worklogix —Canberra ACT
- $90 - $100 an hour
- Contract
- Azure
- Office
- In-person
Quick Apply
6d
ICT Support Officer
NTT —Canberra ACT
- Contract
- Azure
- Office
- Communication skills
Quick Apply
6d
Project Management Officer - NV2 or PV Cleared
Bureau Veritas —Canberra ACT
- Full-time
- Laboratory
- Writing skills
- Employee assistance program
- Employee discount
Stack Developer In-training | Full-time Temporary
Digital Canberra —Canberra ACT
- $95,722 - $100,956 a year
- Temporary
- Hybrid work
- Azure
- SQL
- Scripting
4d

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Global Tier 1 Service Desk Technician

KBR -
Canberra ACT

Apply Now

Job Details

Full-time

Benefits

Complimentary flu shots
Parental leave
Salary packaging
Insurance services

Qualifications

ITIL Foundation
Authentication
Customer service
IT service management
Technical support
ServiceNow
Diploma
Associate degree
Communication skills
CompTIA A+
Help desk
Information Technology

Full Job Description

Location Canberra, Australian Capital Territory Category Support Services Job Type Full time Job Id R2126511 Posted Date 07/30/2026

JOB DESCRIPTION

Title:

Global Tier 1 Service Desk Technician

At KBR – We do things that matter.

We deliver science, technology and engineering solutions to governments and companies around the world. KBR employs approximately 38,000 people worldwide with customers in more than 80 countries and operations in over 29 countries.

KBR is proud to work with its customers across the globe to provide technology, value-added services, and long-term operations and maintenance services to ensure consistent delivery with predictable results. At KBR, We Deliver.

Think.KBR.com

KBR in Australia

With over 65 years working on some of Australia’s largest and most complex projects, KBR has unmatched experience supporting the nation’s critical infrastructure, energy transition and national security priorities. KBR has around 2,000 employees throughout Australia, who are focused on delivering innovative technology and engineering solutions for a safer, more secure and sustainable future.

Learn more about KBR in Australia

Belong, Connect and Grow at KBR

At KBR, we are passionate about our people and our Zero Harm culture. These inform all that we do and are at the heart of our commitment to, and ongoing journey toward being a People First company. That commitment is central to our team of team’s philosophy and fosters an environment where everyone can Belong, Connect and Grow. We Deliver – Together.

The Opportunity:

The Service Desk Technician I (Tier 1) serves as the first point of contact for end users across a global, follow-the-sun IT Service Desk. This role provides first-line technical support for account administration, hardware, software, access, and authentication issues while ensuring incidents and service requests are managed effectively through established IT service management processes.

The ideal candidate is customer-focused, detail-oriented, and comfortable working in a fast-paced support environment. Success in this role requires strong communication skills, adherence to service levels, accurate ticket documentation, and the ability to collaborate effectively with colleagues and end users across multiple regions, time zones, and cultures.

This is a permanent, full-time opportunity based in Canberra, with a hybrid working arrangement.

Responsibilities:

Provide first-level technical support to internal and external customers via phone, chat and ticketing systems, resolving hardware, software, account and access-related issues within agreed service levels.
Diagnose, troubleshoot and resolve Tier 1 technical issues using established procedures, knowledge articles and standard operating practices.
Support user account administration, password resets and multi-factor authentication (MFA) requests.
Create, manage and resolve incidents and service requests within ServiceNow, ensuring accurate documentation and compliance with ITIL processes and service level agreements (SLAs).
Escalate complex issues to Tier 2 or Tier 3 support teams, providing comprehensive troubleshooting information to support timely resolution.
Deliver a high standard of customer service by communicating technical information clearly and professionally to users with varying levels of technical knowledge.
Contribute to the continuous improvement of support processes, knowledge articles, documentation and self-service resources.
Collaborate effectively with team members and stakeholders across multiple locations to support service delivery and major incident response.

As the ideal candidate you will bring:

Essential

Experience in a service desk, help desk, technical support or customer service environment.
Experience using ServiceNow or a similar IT service management (ITSM) platform.
Working knowledge of Microsoft Windows operating systems and Microsoft 365 applications.
Familiarity with Active Directory, Microsoft Entra ID, password management and multi-factor authentication (MFA).
Experience using remote support tools and collaboration platforms such as Microsoft Teams.
Strong customer service, communication and problem-solving skills.
Ability to manage competing priorities while working independently and as part of a team.
Availability to work a rotating 24x7 roster, including nights, weekends and public holidays.

Desirable

Certificate, diploma or associate degree in Information Technology or a related discipline, or equivalent technical training.
CompTIA A+, ITIL 4 Foundation, HDI Customer Service Representative (CSR) or other relevant technical certifications.
Experience supporting users in a large enterprise or multi-region environment.

What we will offer you:

A workplace culture certified as a Great Place To Work
Flexible working
Competitive salary (including annual reviews)
Paid parental leave
Income protection
Corporate rewards
Salary packaging/Novated leasing
Employee stock purchase plans
Flu shots, skin checks and discounted private health insurance
Career development: Online learning, mentorship and career pathways

If you’re ready to shape tomorrow, let’s get started. Apply Now!

Please note. Shortlisting will take place as applications are received, therefore the advertisement may close early if a suitable candidate is identified.

As a Major Service Provider of the Australian Defence Force, an AGSVA security clearance will be required and compliance to International Traffic in Arms Regulations (ITAR). As such, our hiring decisions are based on the key requirements of each role and candidates are selected based on their unique strengths and experiences.

Notice to Third Parties/Recruitment Agencies: KBR Australia does not accept unsolicited resumes or any liability associated with fees or costs from recruitment agencies, search firms or third parties who have not been engaged directly on this job opportunity. Candidates interested in applying are welcome to submit their application online.

Apply Now

Refine Your Search

user experience jobs in canberra, act

Global Tier 1 Service Desk Technician

Test Lead

Banking Consultants across Canberra ACT

Parliamentary Library Officer

Help Desk Engineer

ICT Support Officer

Time and Attendance Information Officer | Full-time Temporary with a Possibility of Permanency

ICT Support Officer

Expression of Interest - Systems Administrator - TSPV

Outside Sales Representative (Security)

POS Hardware Support Technician

ICT Customer Support Officer – Service Desk Analyst

Desktop Engineer - Canberra

Research Support Officer (Data and Analytics) | Full-Time and Part-Time Temporary with a Possibility of Permanency

ICT Support Officer

Business Development Manager / Sales Estimator

ICT Project Officer (3 +3) month extension options

ICT Support Officer

Project Management Officer - NV2 or PV Cleared

Stack Developer In-training | Full-time Temporary

I want to receive the latest job alert for user experience in canberra, act

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