In-Demand Team leader senior client service Jobs in Canberra, Act

Team Leader - Senior Client Service Representative
Department of Finance —Canberra ACT
- $101,355 - $123,702 a year
- Full-time
- Leadership
13d
EOI Senior Client Partner
DXC Technology —Canberra ACT
- Full-time
- In-person
- AI
Senior Client Manager - Business Applications
NTT DATA —Canberra ACT
- Full-time
- CRM software
- Sales
- Salesforce
Executive Assistant opportunities
Australian Taxation Office —Canberra ACT
- $84,028 - $99,307 a year
- Management
- Communication skills
7d
Senior Therapy Coordinator
Early Start Australia —Deakin ACT
- Full-time
- Clinic
- First Aid Certification
- Organisational skills
Quick Apply
Operations Manager - Patient Support Services | Full-time Temporary with a Possibility of Permanency
Canberra Health Services —Canberra ACT
- $102,657 - $116,592 a year
- Temporary
- Leadership
- Communication skills
- Employee assistance program
1d
Assistant Directors - Client Engagement and Research Support
The Department of Parliamentary Services —Canberra ACT
- 8 hour shift
- Management
- Leadership
- Communication skills
- Gym membership
1d
Senior ServiceNow Consultant
Kinetic IT —Canberra ACT
- Full-time
- Parental leave
- Employee assistance program
2d
Australian Federal Government Intenship Program
Teradata —Canberra ACT
- Part-time
- Azure
- Computer Science
- Master's degree
2d
Lawyer (Canberra based/Hybrid working)
Commonwealth Superannuation Corporation (CSC) —Canberra ACT
- Full-time
- Hybrid work
- Financial services
2d
Assistant Director - Intake and Works Allocation | Full-time Temporary
Infrastructure Canberra —Canberra ACT
- $127,597 - $136,873 a year
- Temporary
3d
Senior Director | Full-time Temporary
City and Environment —Canberra ACT
- $172,246 a year
- Temporary
3d
Senior Engineer - Cloud & DevOps (Professional Services: Cloud & DevOps) (P)
LAB3 —Canberra ACT
- Full-time
- Hybrid work
- Azure
- DevOps
- AI
Quick Apply
8d
Head of Service Integration
Kinetic IT —Canberra ACT
- Full-time
- Sales
- Employee assistance program
- Employee discount
8d
Senior Project Manager - Canberra
Bureau Veritas —Canberra ACT
- Full-time
- Laboratory
- Bachelor's degree
- Agile
- Employee assistance program
- Employee discount
8d
Assistant Director ESS Operations
The Department of Parliamentary Services —Canberra ACT
- Management
- Administrative experience
- Recruiting
- Gym membership
8d
Principal Engineer - Cloud & DevOps (Professional Services: Cloud & DevOps) (P)
LAB3 —Canberra ACT
- Call employer
- Hybrid work
- Azure
- Management
- DevOps
Quick Apply
9d
Head of Cloud and Infrastructure
Kinetic IT —Canberra ACT
- Full-time
- Sales
- Employee assistance program
- Employee discount
10d
Account Director - Sales
Macquarie Technology Group —Canberra ACT
- Full-time
- Hybrid work
- Sales
- Writing skills
- AI
Quick Apply
13d
2027 DPS Graduate Program
The Department of Parliamentary Services —Canberra ACT
- $78,258 - $81,780 a year
- Full-time
- Bachelor's degree
- Communication skills
- Relocation assistance
- Gym membership
13d

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Team Leader - Senior Client Service Representative

Department of Finance -
Canberra ACT

Apply Now

Job Details

Full-time
$101,355 - $123,702 a year
13 days ago

Qualifications

Leadership

Full Job Description

Business Enabling Services Group / Enterprise Systems and Services (BES) Division / HR Frameworks (BES/MaPS) Branch
APS 6 ($101,355 - $123,702) | Ongoing | Full-time
Canberra, ACT

.
ABOUT THE TEAM/BRANCH

Ministerial and Parliamentary Services (MaPS) Division

Ministerial and Parliamentary Services (MaPS) is a Division within the Department of Finance delivering services to, and for government. MaPS provides Parliamentarians, former Prime Ministers and their respective employees employed under the MOP(S) Act with a range of facilities and services to assist them in undertaking their duties.

Human Resources (HR) Frameworks Branch

The Human Resources (HR) Frameworks Branch is responsible for providing HR services to staff of parliamentarians employed under the MOP(S) Act including payroll services, IT systems support, policy development and advice. We work closely with a range of stakeholders including other government departments and agencies in relation to the employment framework covering MOP(S) Act staff.

The HR Service Delivery Team is responsible for the management and administration of payroll, systems and processes associated with human resources data and reporting. We are committed to improving service standards through innovation, systems and process enhancements.

ABOUT THE OPPORTUNITY

We have a vacant position on the Helpdesk at the APS6 level in the HR Client Strategy & Enablement Team within Ministerial and Parliamentary Services. Helpdesk team members will be required to provide pay and conditions advice and support to approximately 2300 federal parliamentarians and MOP(S) Act staff throughout their employment cycle.

As the APS Level 6 Team Leader on the helpdesk you are required to undertake tasks of high complexity and work with limited direction. You are expected to be able to work under pressure and according to tight timeframes, and to lead a small team distributing and monitoring workloads, answering complex queries and communicating with influence on a range of issues in relation to the MOP(S) Act employment framework.

Your duties will include:

Leading a team to deliver high quality services for current and former Parliamentarians and Members of Parliament (Staff) Act 1984 (Commonwealth) employees on a range of services in relation to pay and conditions.
Interpret and provide accurate, consistent and timely advice, both verbally and in writing. Tailoring advice according to the audience, including translating a complex employment framework into easy-to-understand information.
Triaging, monitoring and distributing the workload of your team.
Onboarding of junior team members, including training the team in relation to the employment framework and building capability across the team.
Updating guidance material and checklists, ensuring that team processes are well-documented and that the team are adhering to process.
Other duties as directed to ensure the outcomes of the Service Delivery Team are met, including working flexibly and the ability to multi-task and prioritise under pressure.

Additional information can be provided on request from the contact officer.

DETAILED VACANCY INFORMATION

For detailed information about these roles, including the job specific capabilities, please refer to the downloadable vacancy pack, which can be accessed by clicking the hyperlink at the bottom of this page.

ELIGIBILITY ADVICE & CANDIDATE NOTES

Under section 22(8) of the Public Service Act 1999, employees must be Australian citizens to be employed in the Australian Public Service (APS) unless the Agency Head has agreed otherwise, in writing.
Successful applicants will be required to undergo the process to obtain and maintain, or continue to hold the required security clearance level for the role as indicated in the downloadable job pack. All Finance staff are required to have a minimum baseline security clearance prior to commencement.
We encourage and welcome applications from Aboriginal and Torres Strait Islander peoples, people with Disability, LGBTQI+ people, people from culturally and linguistically diverse backgrounds and mature aged people.

CONTACT INFORMATION

For specific questions relating to this job vacancy (including requests for adjustments), please refer to the details on the contact officer located in the downloadable job pack.
We can provide adjustments, including alternate formats of the application form, to the recruitment process for candidates including individuals with disability. If you require an adjustment to be made during the recruitment process (including alternate formats or have an enquiry about the support provided, please contact the Recruitment team via [email protected] or call (02) 6215 1717 between 8:30am - 5:00pm AEST Monday to Friday.
For questions relating to the online lodgement of your application, please email the Recruitment team via [email protected] or call (02) 6215 1717 between 8:30am - 5:00pm AEST Monday to Friday.

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team leader senior client service jobs in canberra, act

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