In-Demand Senior network specialist Jobs in Canberra, Act

Senior Contact Centre Specialist
Optus —Canberra ACT
- On call
- Analysis skills
- Communication skills
- Parental leave
- Employee discount
Threat Intelligence and Threat Hunting Lead - Security Operations Centre
EY —Canberra ACT
- Recruiting
- Leadership
- Communication skills
- Parental leave
Executive Assistant opportunities
Australian Taxation Office —Canberra ACT
- $84,028 - $99,307 a year
- Management
- Communication skills
PSL6 Security Advisors - Multiple Roles
The Department of Parliamentary Services —Canberra ACT
- $101,168 - $113,706 a year
- Management
- Leadership
- Gym membership
8d
Antenna Systems Manager
CSIRO —Canberra ACT
- $163,199 - $180,568 a year
- Part-time
- Management
- Maintenance
- No degree
Cyber Security Officer
Australian National University —Canberra ACT
- $89,760 - $105,459 a year
- Full-time
- Hybrid work
- Analysis skills
- University
- Scripting
- Health insurance
- Parental leave
9h
Senior Network Engineer
Deloitte —Canberra ACT
- Azure
- AWS
- Leadership
- Parental leave
14d
External Audit | Expressions of Interest
BDO —Canberra ACT
- Full-time
- Business development
- Analysis skills
- Business
- Health insurance
- On-the-job training
3d
Defence Project Manager
Mott MacDonald —Canberra ACT
- Part-time
- Agile
10d
Senior Security Consultant
Fujitsu —Barton ACT
- On call
- Bachelor's degree
Client Partner
Omnicom Group —Canberra ACT
- Full-time
- Budgeting
- Communication skills
6h
ICT Systems Engineer
Calexi —Canberra ACT
- $120,000 - $160,000 a year
- Full-time
- Azure
- Engineering
- Systems design
Quick Apply
Digital Partnerships Manager
Omnicom Group —Canberra ACT
- Full-time
6h
Principal Automation Standards Engineer
Evoenergy —Greenway ACT
- From $191,640 a year
- Full-time
- Engineering
- Bachelor's degree
- Free parking
- Relocation assistance
3d
Network Engineer | Full-time Permanent
Digital Canberra —Canberra ACT
- $102,657 - $116,592 a year
- Full-time
- Hybrid work
1d
Head of Medical Program
Australian National University —Canberra ACT
- $178,844 - $233,619 a year
- Part-time
- Medicine
- Research
Senior/Staff Software Engineer
Gridsight —Canberra ACT
- Full-time
- Master's degree
- AI
Quick Apply
IAMD Communications Engineer
Amentum —Canberra ACT
- Full-time
- Bachelor's degree
Specialist in Nephrology - Staff Specialist / Senior Staff Specialist | Part-time Permanent
Canberra Health Services —Canberra ACT
- $204,936 - $274,696 a year
- Part-time
- Private practice
- Annual leave
Classroom Teacher – Secondary: Temporary Positions | Full-Time and Part-Time Temporary
Education —Canberra ACT
- $91,396 - $129,106 a year
- Temporary
- Communication skills
- Teaching

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senior network specialist jobs near canberra, act

Senior Contact Centre Specialist

Optus -
Canberra ACT

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Job Details

Benefits

Parental leave
Employee discount

Qualifications

Analysis skills
ITIL
ServiceNow
Communication skills

Full Job Description

Date: 17 Aug 2026

Location: Canberra, Australia

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Company: Singtel Group

Only applicants with full Australian Citizenship can be considered for this role, due to security requirements.

This role can be located in any of our offices: Melbourne, Sydney, or Brisbane.

Optus is an Australian telecommunications company, delivering more than 11 million services to our customers every day across mobile, broadband and digital solutions.

We are seeking a Senior Contact Centre Engineer to support and manage critical contact centre platforms for a Federal Government customer. This role is responsible for delivering Level 2/3 operational support across voice, outbound dialling, voice biometrics and analytics platforms, ensuring high system performance, security, and reliability.

You will work across leading technologies including Genesys, Nuance, and analytics platforms, supporting both business-as-usual operations and new capability rollouts. This is a hands-on position where you will troubleshoot complex issues, manage incidents and changes, and contribute to ongoing system optimisation within an Agile and ITIL-aligned environment.

Working closely with customers, internal teams, and multiple service providers, you will play a key role in maintaining service continuity and improving platform performance. You’ll also contribute to automation, knowledge sharing, and continuous improvement initiatives across the team.

This is a customer-facing role within a fast-paced, multi-vendor environment, with on-call responsibilities and after-hours support required.

What You’ll Do

Provide Level 2/3 support across contact centre technologies including Genesys, Nuance voice/biometrics, and analytics platforms
Troubleshoot and resolve complex issues across voice, dialler, and data environments to minimise customer impact
Manage incidents, problems, and changes in line with ITIL processes using ServiceNow or similar tools
Support system deployments, upgrades, patching, and security controls to maintain platform stability and compliance
Collaborate with customers, internal teams, and vendors, acting as a technical point of contact in delivery forums
Drive continuous improvement through automation, documentation, mentoring, and optimisation of contact centre platforms

What You Bring

Strong experience (8–10+ years) working with contact centre technologies such as Genesys Cloud CX / Engage or Nuance speech/IVR platforms
Hands-on knowledge of voice technologies (SIP/RTP) and exposure to voice biometrics solutions
Experience working within ITIL environments, including incident, problem, and change management
Technical capability across Linux/Windows, SQL databases, and scripting (PowerShell or Python)
Strong troubleshooting and analytical skills with the ability to resolve complex technical issues
Excellent communication and stakeholder engagement skills, with experience in customer-facing and multi-vendor environments

The good stuff….

Competitive remuneration and employee discounts. Make life easier (and more affordable) with $80 monthly credit and 25% off Optus products and unique shopping discounts with our retail partners.
Flexible working arrangements with opportunities to work three days in the office, two days remote or home.
Competitive leave policies, including additional 'Connected’ days to focus on culture, family, health, community, or whatever’s important to you.
We support growing families with inclusive, carer-neutral paid Parental Leave of up to 16 weeks.
Direct your own development and build future-ready skills with Optus U’s industry-focused micro-credentials, developed with La Trobe and Macquarie Universities.
Build meaningful connections through employee-led networks and diversity initiatives including Culture Connect, Elevate Women, Disability Network and Express Yourself (LGBTQIA+).
Put your wellbeing first with free access to counselling and support services, 24/7 — in-person, by phone, SMS, or video.

At Optus, we are strengthened by others and that means valuing diversity and saying ‘yes’ to embracing individual differences. We are committed to ensuring that our application process provides an equal employment opportunity to all job seekers, including individuals from diverse gender, cultural and linguistic backgrounds, individuals with a disability, individuals identifying as being part of the LGBTQIA+ community, individuals who may have served in the armed forces or who identify as Aboriginal and/or Torres Strait Islander. We also want to do our best to make our recruitment process inclusive. If you require any adjustments or accessibility support to participate fairly and equitably in the recruitment process, please email [email protected] or call 1800 309 170. We're here to help.

For more information on Diversity, Inclusion & Belonging at Optus, please visit https://www.optus.com.au/about/inclusion-diversity

Apply Now

Refine Your Search

senior network specialist jobs in canberra, act

Senior Contact Centre Specialist

Threat Intelligence and Threat Hunting Lead - Security Operations Centre

Executive Assistant opportunities

PSL6 Security Advisors - Multiple Roles

Antenna Systems Manager

Cyber Security Officer

Senior Network Engineer

External Audit | Expressions of Interest

Defence Project Manager

Senior Security Consultant

Client Partner

ICT Systems Engineer

Digital Partnerships Manager

Principal Automation Standards Engineer

Network Engineer | Full-time Permanent

Head of Medical Program

Senior/Staff Software Engineer

IAMD Communications Engineer

Specialist in Nephrology - Staff Specialist / Senior Staff Specialist | Part-time Permanent

Classroom Teacher – Secondary: Temporary Positions | Full-Time and Part-Time Temporary

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