In-Demand Senior information technology specialist Jobs in Canberra, Act

Senior Contact Centre Specialist
Optus —Canberra ACT
- On call
- Analysis skills
- Communication skills
- Parental leave
- Employee discount
AE4 - AEE1 Contract & Vendor Support Officers, Vetting Authority
ASIO —Canberra ACT
- $91,522 - $157,637 a year
- Call employer
- Management
- Research
- AI
- Annual leave
- Employee assistance program
Senior M365 Specialist
Datacom —Canberra ACT
- Full-time
- Hybrid work
- Azure
- Microsoft Office
- SharePoint
Quick Apply
Senior Governance, Risk and Compliance Specialist
Leidos —Canberra ACT
- Full-time
- AI
- Leadership
- Communication skills
- Annual leave
Senior Solution Specialist | M365
Datacom —Canberra ACT
- Full-time
- Hybrid work
- Administrative experience
- Analysis skills
- SharePoint
Quick Apply
Assistant Manager - Performance and Behaviour, Executive Level 1, Chief Operating Officer
Department of Industry, Science, Energy & Resources —Canberra ACT
- $126,391 - $134,225 a year
- Call employer
- Analysis skills
- AI
- Leadership
8d
Senior Cyber Security GRC Specialist
SkyDB —Canberra ACT
- $95,000 - $175,000 a year
- Contract
- Analysis skills
- Presentation skills
- In-person
Quick Apply
7d
Classroom Teacher – Secondary | Full-time Permanent
Education —Canberra ACT
- $91,396 - $129,106 a year
- Full-time
- Leadership
- Communication skills
- Teaching
IT Technology Specialist - Mainframe - EL 2
Australian Taxation Office —Canberra ACT
- $155,911 - $185,713 a year
- On call
- Azure
- Leadership
6d
Senior Business Analyst
Coralcloud IT PTY LTD —Canberra ACT
- $81.75 - $146.72 an hour
- Contract
- Hybrid work
- Azure
- DevOps
- Analysis skills
Quick Apply
12h
Senior Consultant
Red Hat, Inc. —Canberra ACT
- Contract
- Hybrid work
- DevOps
- Administrative experience
- Scripting
Senior Endpoint Engineering Specialist
Datacom —Canberra ACT
- Full-time
- Hybrid work
- Azure
- Management
- Computer Science
Quick Apply
IIS Platforms Facilities Manager
CSIRO —Canberra ACT
- $135,571 - $158,863 a year
- Part-time
- Management
- Engineering
- Research
Senior IP Core Network Project Manager
Showtime Consulting —Canberra ACT
- PMP
- Engineering
- Bachelor's degree
10d
Strategic Account Technology Strategist, Defence and Intelligence
Microsoft —Canberra ACT
- Full-time
- Azure
- AI
10d
Performance & Behaviour Advisor, APS Level 6, Chief Operating Officer
Department of Industry, Science, Energy & Resources —Canberra ACT
- $102,072 - $111,701 a year
- Call employer
- Analysis skills
- AI
- Communication skills
8d
Antenna Systems Manager
CSIRO —Canberra ACT
- $163,199 - $180,568 a year
- Part-time
- Management
- Maintenance
- No degree
Senior Consultant or Manager - Actuarial - Health and Human Services
EY —Canberra ACT
- Microsoft Excel
- Analysis skills
- Bachelor's degree
- Parental leave
10d
Senior Developer, IT Application Development
Australian Electoral Commission —Canberra ACT
- $99,734 - $111,701 a year
- Full-time
- SharePoint
13d
Project Delivery Lead – Application Migration to Cloud
Unisys —Canberra ACT
- Azure
- Management
- PMP

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Senior Contact Centre Specialist

Optus -
Canberra ACT

Apply Now

Job Details

Benefits

Parental leave
Employee discount

Qualifications

Analysis skills
ITIL
ServiceNow
Communication skills

Full Job Description

Date: 17 Aug 2026

Location: Canberra, Australia

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Company: Singtel Group

Only applicants with full Australian Citizenship can be considered for this role, due to security requirements.

This role can be located in any of our offices: Melbourne, Sydney, or Brisbane.

Optus is an Australian telecommunications company, delivering more than 11 million services to our customers every day across mobile, broadband and digital solutions.

We are seeking a Senior Contact Centre Engineer to support and manage critical contact centre platforms for a Federal Government customer. This role is responsible for delivering Level 2/3 operational support across voice, outbound dialling, voice biometrics and analytics platforms, ensuring high system performance, security, and reliability.

You will work across leading technologies including Genesys, Nuance, and analytics platforms, supporting both business-as-usual operations and new capability rollouts. This is a hands-on position where you will troubleshoot complex issues, manage incidents and changes, and contribute to ongoing system optimisation within an Agile and ITIL-aligned environment.

Working closely with customers, internal teams, and multiple service providers, you will play a key role in maintaining service continuity and improving platform performance. You’ll also contribute to automation, knowledge sharing, and continuous improvement initiatives across the team.

This is a customer-facing role within a fast-paced, multi-vendor environment, with on-call responsibilities and after-hours support required.

What You’ll Do

Provide Level 2/3 support across contact centre technologies including Genesys, Nuance voice/biometrics, and analytics platforms
Troubleshoot and resolve complex issues across voice, dialler, and data environments to minimise customer impact
Manage incidents, problems, and changes in line with ITIL processes using ServiceNow or similar tools
Support system deployments, upgrades, patching, and security controls to maintain platform stability and compliance
Collaborate with customers, internal teams, and vendors, acting as a technical point of contact in delivery forums
Drive continuous improvement through automation, documentation, mentoring, and optimisation of contact centre platforms

What You Bring

Strong experience (8–10+ years) working with contact centre technologies such as Genesys Cloud CX / Engage or Nuance speech/IVR platforms
Hands-on knowledge of voice technologies (SIP/RTP) and exposure to voice biometrics solutions
Experience working within ITIL environments, including incident, problem, and change management
Technical capability across Linux/Windows, SQL databases, and scripting (PowerShell or Python)
Strong troubleshooting and analytical skills with the ability to resolve complex technical issues
Excellent communication and stakeholder engagement skills, with experience in customer-facing and multi-vendor environments

The good stuff….

Competitive remuneration and employee discounts. Make life easier (and more affordable) with $80 monthly credit and 25% off Optus products and unique shopping discounts with our retail partners.
Flexible working arrangements with opportunities to work three days in the office, two days remote or home.
Competitive leave policies, including additional 'Connected’ days to focus on culture, family, health, community, or whatever’s important to you.
We support growing families with inclusive, carer-neutral paid Parental Leave of up to 16 weeks.
Direct your own development and build future-ready skills with Optus U’s industry-focused micro-credentials, developed with La Trobe and Macquarie Universities.
Build meaningful connections through employee-led networks and diversity initiatives including Culture Connect, Elevate Women, Disability Network and Express Yourself (LGBTQIA+).
Put your wellbeing first with free access to counselling and support services, 24/7 — in-person, by phone, SMS, or video.

At Optus, we are strengthened by others and that means valuing diversity and saying ‘yes’ to embracing individual differences. We are committed to ensuring that our application process provides an equal employment opportunity to all job seekers, including individuals from diverse gender, cultural and linguistic backgrounds, individuals with a disability, individuals identifying as being part of the LGBTQIA+ community, individuals who may have served in the armed forces or who identify as Aboriginal and/or Torres Strait Islander. We also want to do our best to make our recruitment process inclusive. If you require any adjustments or accessibility support to participate fairly and equitably in the recruitment process, please email [email protected] or call 1800 309 170. We're here to help.

For more information on Diversity, Inclusion & Belonging at Optus, please visit https://www.optus.com.au/about/inclusion-diversity

Apply Now

Refine Your Search

senior information technology specialist jobs in canberra, act

Senior Contact Centre Specialist

AE4 - AEE1 Contract & Vendor Support Officers, Vetting Authority

Senior M365 Specialist

Senior Governance, Risk and Compliance Specialist

Senior Solution Specialist | M365

Assistant Manager - Performance and Behaviour, Executive Level 1, Chief Operating Officer

Senior Cyber Security GRC Specialist

Classroom Teacher – Secondary | Full-time Permanent

IT Technology Specialist - Mainframe - EL 2

Senior Business Analyst

Senior Consultant

Senior Endpoint Engineering Specialist

IIS Platforms Facilities Manager

Senior IP Core Network Project Manager

Strategic Account Technology Strategist, Defence and Intelligence

Performance & Behaviour Advisor, APS Level 6, Chief Operating Officer

Antenna Systems Manager

Senior Consultant or Manager - Actuarial - Health and Human Services

Senior Developer, IT Application Development

Project Delivery Lead – Application Migration to Cloud

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