In-Demand Operations agent Jobs in Canberra, Act

Passenger Service Agent
Swissport International AG —Canberra ACT
- Part-time
- English
- Time management
- Paid training
- Opportunities for advancement
11d
CSA (Delivery Driver)
Coles Supermarkets —Tuggeranong ACT
- Part-time
- Employee assistance program
- Gym membership
Technical Service Desk
Unisys —Canberra ACT
- Weekend availability
- Customer service
Guest Service Agent
Accor Apartments & Realty —Canberra ACT
- Weekend availability
- Hospitality
- Front desk
- Communication skills
5d
Guest Service Agent/Night Audit
Accor Apartments & Realty —Turner ACT
- Weekend availability
- Hospitality
- Customer service
- Front desk
1d
Elastic Engineer (Services Australia)
Showtime Consulting —Canberra ACT
- Full-time
- Administrative experience
- Analysis skills
- Scripting
Quick Apply
MS Engineer (L1): CSOC
NTT DATA —Canberra ACT
- Full-time
- Hybrid work
- Bachelor's degree
- No degree
Site Reliability Engineer II, APAC
Jamf —Canberra ACT
- On call
- Remote
- Writing skills
- AWS
- AI
4d
Junior Genesys Cloud CX Architect
Unisys —Canberra ACT
- Full-time
- Management
- Customer service
- Communication skills
1d
Forward Deployed Engineer
Kinetic IT —Canberra ACT
- Full-time
- Azure
- AWS
- APIs
Tableau Account Executive | Federal Defence and Security
Salesforce —Canberra ACT
- Full-time
- Salesforce
- AI
- Analytics
SOC Analyst
BeyondTrust —Canberra ACT
- On call
- Remote
- Management
- Master's degree
- Scripting
Quick Apply
9d
Cloud & AI Platform Specialist - Azure
Datacom —Canberra ACT
- Full-time
- Hybrid work
- Azure
- APIs
- AI
- Parental leave
- Employee discount
Quick Apply
11d
Cortex XSIAM SME / Engineer
Showtime Consulting —Canberra ACT
- Azure
- AWS
- Analysis skills
Account Executive | Federal Government
Salesforce —Canberra ACT
- Full-time
- Salesforce
- AI
- Parental leave
AI LLM Architect
Accenture —Canberra ACT
- Full-time
- Master's degree
- Education
- Bachelor's degree
- On-the-job training
- Parental leave

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Passenger Service Agent

Swissport International AG -
Canberra ACT

Apply Now

Job Details

Permanent | Part-time
11 days ago

Benefits

Paid training
Uniform provided
Opportunities for advancement
On-site parking

Qualifications

English
Driver Licence
Time management

Full Job Description

Overview:

Are you ready to take flight in a dynamic and fast-paced aviation industry? As a global leader in aviation services, Swissport provides Ground Handling, Cargo Handling, and Passenger Services to over 300 million passengers annually. Our mission is simple – “To provide the aviation industry with consistent and tailor-made solutions around the globe, for a better customer experience.”

We believe that our people are what differentiates us from our competition. At Swissport, we are driven by our core values of Show You Care, Do the Right Things and Win as a Team, and we are currently seeking dedicated individuals, who align with these values, to join our team at various locations across the globe.

Job Summary

Passenger Service Agents play a crucial role in ensuring a seamless and pleasant experience for passengers, from the terminal to the aircraft. Our Passenger Service team is renowned for their helpfulness, extensive knowledge, and courteous demeanor, always treating each passenger with kindness, respect, and a warm smile.

Working as a cohesive unit, we emphasise collaboration while maintaining an unwavering commitment to safety and punctuality. In the dynamic, safety-oriented environment of the airport, our team consistently delivers reliable and efficient services on behalf of the many airlines that depend on Swissport for ground handling services.

Work hours are flexible to align with airline schedules, which include early mornings, late-night shifts, and weekends, ensuring we meet the needs of our passengers at all times.

Your activities

Assist passengers during check-in, boarding and disembarkation.
Handle the check-in process, including verifying tickets, issuing boarding passes and checking luggage.
Provide accurate flight information to passengers, including updates on delays, cancellations and gate changes.
Resolve passenger complaints and issues efficiently and professionally.
Offer support and answer questions regarding flight schedules, fares, routes and policies.
Assist passengers with special needs, including unaccompanied minors, elderly passengers and those requiring wheelchair assistance.
Assist with luggage drop offs through the check-in process.
Ensure compliance with security procedures and protocols, including screening passengers and luggage.
Coordinate with other airport personnel and departments to ensure smooth operations and customer satisfaction.
Provide assistance and support during emergencies, including medical incidents and flight diversions.
Maintain accurate records and documentation for all transactions and customer interactions.
Utilise language skills to assist international passengers and communicate effectively with diverse customers

Your profile

Committed to delivering exceptional and safe service.
Strong interpersonal skills and a team player.
Demonstrates a strong work ethic and a desire for learning and advancement.
Maintains composure under pressure and presents themselves with confidence.
Upholds excellent presentation and grooming standards.
Exhibits organisational and effective time management skills.
Physically capable of handling passenger baggage and operating wheelchairs when required.
Fluent in English (additional languages welcomed).
Confidence in using software and technology – Intermediate skills required.
Australian Citizen/Resident with unlimited work rights.
Possession of a valid Australian driver's license and reliable transportation.
Must be 18 years of age or older.

What we offer

On-site employee parking available.
Uniforms provided.
Opportunities for career advancement.
Accrual of annual and personal leave.
Comprehensive & paid training and ongoing support provided.

At Swissport, we believe in diversity, equal opportunity, and the power of our values to drive our success. We are committed to providing a workplace that fosters inclusion and where all qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

Visit our website at Swissport Careers to learn more about Life at Swissport.

Join Swissport today and be part of a team that connects the world of aviation!

Only permanent residents of Australia or New Zealand, or those who have the right to work in Australia or New Zealand may apply.

Apply Now

Refine Your Search

operations agent jobs in canberra, act

Passenger Service Agent

CSA (Delivery Driver)

Technical Service Desk

Guest Service Agent

Guest Service Agent/Night Audit

Elastic Engineer (Services Australia)

MS Engineer (L1): CSOC

Site Reliability Engineer II, APAC

Junior Genesys Cloud CX Architect

Forward Deployed Engineer

Tableau Account Executive | Federal Defence and Security

SOC Analyst

Cloud & AI Platform Specialist - Azure

Cortex XSIAM SME / Engineer

Account Executive | Federal Government

AI LLM Architect

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