In-Demand Level service technician Jobs in Canberra, Act

Global Tier 1 Service Desk Technician
KBR —Canberra ACT
- Weekend availability
- Hybrid work
- Customer service
- Associate degree
- Communication skills
- Parental leave
POS Hardware Support Technician
Axiom Technologies —Canberra ACT
- Part-time
- Customer service
- Analysis skills
- POS
Data Center Operations Facilities Manager
Google —Canberra ACT
- Full-time
- Management
- Schematics
- No degree
4d
Logistics Technician
Microsoft —Canberra ACT
- Full-time
- Azure
- Microsoft Office
- Senior Secondary Certificate of Education
ACT Embedded Onsite AV Technician
Pro AV Solutions —Canberra ACT
- Full-time
- Software troubleshooting
- Customer service
- Microsoft Office
- Employee assistance program
Quick Apply
Field Service Technician
Toyota Material Handling Australia —Canberra ACT
- Mechanic experience
- Customer service
- Forklift
- Health insurance
- Parental leave
Quick Apply
6d
HVAC Technician
Grosvenor Engineering Group —Canberra ACT
- Full-time
- Maintenance
- Health insurance
- Pet insurance
Assistant Director - ICT Facilities, Compliance and Delivery | Full-time Permanent
Digital Canberra —Canberra ACT
- $127,597 - $136,873 a year
- Full-time
- Hybrid work
3d
Clinical Pharmacist (Remote) – Rotational | Full-Time and Part-Time Permanent
Canberra Health Services —Canberra ACT
- $101,976 - $128,816 a year
- Part-time
- Remote
- Hospital experience
- Employee assistance program
12d
Garage Door & Opener Service Technicians
WR Engineering —Canberra ACT
- Urgently hiring
- Welding
- Communication skills
- On-the-job training
Hardware and Field Service Technician
Project Simpel —Canberra ACT
- $60,000 - $60,500 a year
- Full-time
- Construction site
- Warehouse
- Power tools
Quick Apply
Crew Casual AV
Encore Global —Canberra ACT
- Part-time
- In-person
- Communication skills
Production Tech- Bike Mechanic
Trek Bicycle Corp (Australia) —Canberra ACT
- Part-time
- Communication skills
- Employee discount
Quick Apply
Data Center Technician (DCT) Manager
Microsoft —Canberra ACT
- Weekend availability
- Computer science
- Azure
- Computer Science
Senior Project Manager
Stantec —Canberra ACT
- Part-time
- Management
- Organisational skills
- Communication skills
- Work from home
- Employee assistance program
Construction Mechanics
Otis —Canberra ACT
- Full-time
Manager - Corporate Tax
EY —Canberra ACT
- Recruiting
- AI
- Communication skills
- Parental leave
Clinical Pharmacist (On Site) – Women, Youth & Children | Full-Time and Part-Time Permanent
Canberra Health Services —Canberra ACT
- $101,976 - $128,816 a year
- Part-time
- Patient monitoring
- ICU experience
- Clinic
- Employee assistance program
11d

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POS Hardware Support Technician
Axiom Technologies —Canberra ACT
The POS Hardware Support Technician is responsible for providing technical assistance and support for Point of Sale (POS) hardware used in retail or hospitality…

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Global Tier 1 Service Desk Technician

KBR -
Canberra ACT

Apply Now

Job Details

Full-time

Benefits

Complimentary flu shots
Parental leave
Salary packaging
Insurance services

Qualifications

ITIL Foundation
Authentication
Customer service
IT service management
Technical support
ServiceNow
Diploma
Associate degree
Communication skills
CompTIA A+
Help desk
Information Technology

Full Job Description

Location Canberra, Australian Capital Territory Category Support Services Job Type Full time Job Id R2126511 Posted Date 07/30/2026

JOB DESCRIPTION

Title:

Global Tier 1 Service Desk Technician

At KBR – We do things that matter.

We deliver science, technology and engineering solutions to governments and companies around the world. KBR employs approximately 38,000 people worldwide with customers in more than 80 countries and operations in over 29 countries.

KBR is proud to work with its customers across the globe to provide technology, value-added services, and long-term operations and maintenance services to ensure consistent delivery with predictable results. At KBR, We Deliver.

Think.KBR.com

KBR in Australia

With over 65 years working on some of Australia’s largest and most complex projects, KBR has unmatched experience supporting the nation’s critical infrastructure, energy transition and national security priorities. KBR has around 2,000 employees throughout Australia, who are focused on delivering innovative technology and engineering solutions for a safer, more secure and sustainable future.

Learn more about KBR in Australia

Belong, Connect and Grow at KBR

At KBR, we are passionate about our people and our Zero Harm culture. These inform all that we do and are at the heart of our commitment to, and ongoing journey toward being a People First company. That commitment is central to our team of team’s philosophy and fosters an environment where everyone can Belong, Connect and Grow. We Deliver – Together.

The Opportunity:

The Service Desk Technician I (Tier 1) serves as the first point of contact for end users across a global, follow-the-sun IT Service Desk. This role provides first-line technical support for account administration, hardware, software, access, and authentication issues while ensuring incidents and service requests are managed effectively through established IT service management processes.

The ideal candidate is customer-focused, detail-oriented, and comfortable working in a fast-paced support environment. Success in this role requires strong communication skills, adherence to service levels, accurate ticket documentation, and the ability to collaborate effectively with colleagues and end users across multiple regions, time zones, and cultures.

This is a permanent, full-time opportunity based in Canberra, with a hybrid working arrangement.

Responsibilities:

Provide first-level technical support to internal and external customers via phone, chat and ticketing systems, resolving hardware, software, account and access-related issues within agreed service levels.
Diagnose, troubleshoot and resolve Tier 1 technical issues using established procedures, knowledge articles and standard operating practices.
Support user account administration, password resets and multi-factor authentication (MFA) requests.
Create, manage and resolve incidents and service requests within ServiceNow, ensuring accurate documentation and compliance with ITIL processes and service level agreements (SLAs).
Escalate complex issues to Tier 2 or Tier 3 support teams, providing comprehensive troubleshooting information to support timely resolution.
Deliver a high standard of customer service by communicating technical information clearly and professionally to users with varying levels of technical knowledge.
Contribute to the continuous improvement of support processes, knowledge articles, documentation and self-service resources.
Collaborate effectively with team members and stakeholders across multiple locations to support service delivery and major incident response.

As the ideal candidate you will bring:

Essential

Experience in a service desk, help desk, technical support or customer service environment.
Experience using ServiceNow or a similar IT service management (ITSM) platform.
Working knowledge of Microsoft Windows operating systems and Microsoft 365 applications.
Familiarity with Active Directory, Microsoft Entra ID, password management and multi-factor authentication (MFA).
Experience using remote support tools and collaboration platforms such as Microsoft Teams.
Strong customer service, communication and problem-solving skills.
Ability to manage competing priorities while working independently and as part of a team.
Availability to work a rotating 24x7 roster, including nights, weekends and public holidays.

Desirable

Certificate, diploma or associate degree in Information Technology or a related discipline, or equivalent technical training.
CompTIA A+, ITIL 4 Foundation, HDI Customer Service Representative (CSR) or other relevant technical certifications.
Experience supporting users in a large enterprise or multi-region environment.

What we will offer you:

A workplace culture certified as a Great Place To Work
Flexible working
Competitive salary (including annual reviews)
Paid parental leave
Income protection
Corporate rewards
Salary packaging/Novated leasing
Employee stock purchase plans
Flu shots, skin checks and discounted private health insurance
Career development: Online learning, mentorship and career pathways

If you’re ready to shape tomorrow, let’s get started. Apply Now!

Please note. Shortlisting will take place as applications are received, therefore the advertisement may close early if a suitable candidate is identified.

As a Major Service Provider of the Australian Defence Force, an AGSVA security clearance will be required and compliance to International Traffic in Arms Regulations (ITAR). As such, our hiring decisions are based on the key requirements of each role and candidates are selected based on their unique strengths and experiences.

Notice to Third Parties/Recruitment Agencies: KBR Australia does not accept unsolicited resumes or any liability associated with fees or costs from recruitment agencies, search firms or third parties who have not been engaged directly on this job opportunity. Candidates interested in applying are welcome to submit their application online.

Apply Now

Refine Your Search

level service technician jobs in canberra, act

Global Tier 1 Service Desk Technician

POS Hardware Support Technician

Data Center Operations Facilities Manager

Logistics Technician

ACT Embedded Onsite AV Technician

Field Service Technician

HVAC Technician

Assistant Director - ICT Facilities, Compliance and Delivery | Full-time Permanent

Clinical Pharmacist (Remote) – Rotational | Full-Time and Part-Time Permanent

Garage Door & Opener Service Technicians

Hardware and Field Service Technician

Crew Casual AV

Production Tech- Bike Mechanic

Data Center Technician (DCT) Manager

Senior Project Manager

Construction Mechanics

Manager - Corporate Tax

Clinical Pharmacist (On Site) – Women, Youth & Children | Full-Time and Part-Time Permanent

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