Applications Close: 26/06/2026 11:45 PM
Occupation: Administration/Support Service, Customer Service/Call Centre
Location: Canberra Metropolitan, Sydney Metropolitan, Brisbane Metropolitan, Adelaide Metropolitan, Hobart Metropolitan, Melbourne Metropolitan, Perth Metropolitan, Darwin Metropolitan
Work Type: Ongoing - Full Time
Looking for meaningful work that makes a real impact, while growing your career? Join the Administrative Review Tribunal, where diverse opportunities and career progression await.
We are currently recruiting multiple APS3 Tribunal Services Officers to join our team across Australia, with offices located in CBD locations in Adelaide, Brisbane, Canberra, Darwin, Hobart, Melbourne, Perth and Sydney.
These roles offer hybrid working, with some onsite days required to support operational needs and primarily available on a full-time on-going basis, however non-ongoing may also be considered.
Remuneration: The annual salary range for the position is APS3 - $ 74,158 - $76,992 p.a., plus a generous employer superannuation contribution of 15.4%.
About the opportunity
Due to internal movement and increased workload, we are looking for enthusiastic individuals who are passionate about delivering excellent customer service.
Reporting to the Team Leader, Tribunal Services Officers in the User Services section provide first point‑of‑contact support to Tribunal users. This includes managing email, mail and telephone enquiries and responding to in‑person enquiries at registry counters.
Tribunal Services Officers are also required to manage different mailboxes actioning a high volume of emails using search related tools across different case management systems.
The role also supports a high volume of daily hearings across multiple formats including in-person, virtual and via telephone. This function of the role requires moving between hearing rooms, which can be located on different floors, in a reasonable timeframe to facilitate delivery of our services as scheduled.
Hearing related duties include elements of public speaking in small group settings (3 or more) such as to announce hearings, swear in parties, and using hearing room technology in order to contact parties and record Tribunal proceedings. Further duties include being responsible for setting up and clearing the hearing rooms, for example; setting up recording equipment and ensuring the room is stocked with required items, troubleshooting technology related issues and accurately recording post hearing data in Tribunal case management systems.
About you:
To be successful you will have:
- the ability to acquire and maintain a general working knowledge of the Tribunal’s functions, policies and procedures and apply this knowledge in undertaking case-related functions.
- the ability to be able to provide quality service delivery to internal and external stakeholders
- good verbal and written communication skills with the ability to communicate clearly to a diverse range of stakeholders
- good time management and be able to plan, organise and monitor work priorities, meet deadlines and to keep and maintain accurate records
- the ability to work independently, develop productive working relationships and work collaboratively in a team environment.
- strong attention to detail with a focus on accuracy and thrives in an environment of continuous improvement
Eligibility
- Australian Citizenship
- Required to undertake an Australian Federal Police Check and a Health Assessment
More information about this position, the scope of the role, duties and required capabilities and experience, is contained within the Position Description, which is linked below and available on our Career Opportunities page.
About the Tribunal:
The Tribunal plays a crucial role in the Australian legal landscape, providing a process for individuals and organisations to seek an independent review of decisions made under a wide range of Commonwealth laws.
We believe in providing our employees with a work environment that is supportive and rewarding. Our culture is one that welcomes all and we embrace flexibility and diversity. We believe our people are our most valuable asset and we work to support the skills, knowledge and capability of our staff.
You can learn more about the Tribunal on our website.
What we offer:
We believe the little extras can make a big difference in supporting your success and some of our great incentives include:
- flexible working options, including flexi-time and remote working to support you with your commitments outside of work.
- salary packaging options
- access to holistic health and wellbeing programs including Fitness Passport which provides discount to 350+ gyms, free annual influenza vaccinations and free eye tests
- generous leave allowances including Christmas to New Year office closure with no deduction from your leave balance
Read our Enterprise Agreement for more information about our terms and conditions of employment.
How to apply:
To be considered, all applications must be submitted online via the Career Opportunities page. Please click on the job title you are applying for, click apply at the top of the page and follow the instructions on the online application.
Please submit a CV (of no more than 4 pages) and cover letter (of no more than 2 pages) addressing how your experience matches the capabilities and experience of role, referring to the position description.
Applications close: Friday 26 June 2026 at 11:45pm AEST
Should you wish to discuss this position, please contact:
Name: Chanise Jamhour
Title: Assistant Director Operations (acting)
Tel: (02) 9276 5437
Email: [email protected]
Please contact the Talent team on (02) 9276 5443 or [email protected] should you require assistance with accessing our website or with lodging your application.
The use of AI in Recruitment
Please ensure you have read the Australian Public Service Commission Principles for candidates use of AI in recruitment and understand your obligations.
Merit Pool Acknowledgement
A merit pool may be created to fill similar vacancies within the next 18 months. Suitable candidates in this merit pool may be contacted for roles at the Tribunal, or the broader APS.
Our commitment to inclusion and diversity
The Administrative Review Tribunal is an Equal Opportunities employer committed to providing an inclusive workplace that embraces diversity and inclusion for all employees. We encourage and welcome applications from people with disability, Aboriginal and Torres Strait Islander descent, culturally and linguistically diverse backgrounds, all genders, LGBTQIA+ community and mature age people. If you have any support or access requirements, we encourage you to advise us if invited to interview.
RecruitAbility Scheme
RecruitAbility applies to this vacancy. Under the RecruitAbility scheme you will be invited to participate in further assessment activity for the vacancy if you choose to apply under the scheme; declare you have a disability; and meet the minimum requirements for the job. For more information visit: https://www.apsc.gov.au/recruitability
We are a Circle Back Initiative Employer and commit to responding to every applicant.
NO AGENCIES PLEASE
Attachments:
- ART PD APS3 Tribunal Services Officer.pdf
