Overview
We are an audiology clinic within Costco, offering full hearing tests and a range of hearing aids.
The position is a front of house/admin role - scheduling appointments, answering calls, taking payment, placing orders, basic hearing aid repairs, etc.
Part time, minimum 24 hours, typically over 3 days.
Normal start time 9:00 or 9:30am. Normal finish time: 5:30 or 6:00pm.
Position would require a weekly weekend shift (Saturday or Sunday), at weekend rates.
A rotating schedule may be required.
Position Summary
Answers telephone and schedules appointments for the Hearing Centre. Provides clerical support. Assists members with questions or problems - for example performing basic hearing aid repairs or troubleshooting the connection between the hearing aids and the member's phone (training provided). Processes sales. Completes paperwork. Keeps the Hearing Centre clean. Follows proper safety and security procedures and standards. Provides prompt and courteous member service.
Job Duties/Essential Functions
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Answers incoming calls for Hearing Centre
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Assists members, answers questions and resolves problems regarding merchandise or services
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Schedules member appointments and answers questions about services
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Completes and sends order paperwork and ear moulds to manufacturer
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Assists in maintaining a computerized file for each member by scanning all member documents into system
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Enters and updates member PHI and ensures accurate data entry
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Maintains proper departmental and safety procedures and standards
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Calls members to follow up on orders
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Performs off-site marketing according to Hearing Centre Manager's plan, assists with marketing projects assigned
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Counts register at sign on and shift end to maintain accurate register funds
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Ensures register cleanliness
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Receives accurate payment for merchandise; makes change; processes Hi-Caps transactions, credit and debit charges according to proper departmental procedures for paperwork and the performance of duties
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Completes and sends order/repair paperwork to vendors
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Exercises discretion and confidentiality with all patient information
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Follows proper Hearing Aid Centre and general safety and security procedures and standards
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Completes minor repairs and troubleshooting tasks for members on hearing aids and accessories
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Cleans, repairs, and prepares hearing aids and accessories for delivery as required
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Cleans and sanitises hearing aids, equipment and work surfaces per department procedures and standards
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Manages inventory for department, orders hearing aids and related supplies and verifies daily receiving/shipping summary
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Completes returns and subsequent paperwork
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Works with Office Management software to maintain status of all member hearing aids and records
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Assists in other departments of the warehouse as necessary
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Provides prompt and courteous customer service to members, employees, and suppliers
Ability to operate vehicles, equipment or machinery
Phone, copier, cash register, private vehicle, hand-held scanner, computer, hearing aid vacuum and ultrasonic cleaner, rubbish compactor, cardboard baler
Qualifications
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Cashier, customer service or comparable experience
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Good knowledge of Google Suite (Docs, Sheets, Slides)
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Strong customer service skills, initiative and self-motivation
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Ability to work well in teams and independently
Professional confidentiality is assured for all applications received. - No agency referrals at this time thank you.
