In-Demand Manager, it operations Jobs in Cairns, Qld

Manager, IT Operations
Crystalbrook Collection —Cairns QLD
- On call
- Hospitality
- Azure
- Management
9d
Senior Marketing Officer - Lead Nurture and Automation
Central Queensland University —Cairns QLD
- $97,145 - $123,815 a year
- Full-time
- CRM software
- Marketing
- Analysis skills
- Annual leave
- Parental leave
Director of Event Technology
Encore Global —Cairns QLD
- Full-time
- Management
- Sales
- Time management
8d
Property Manager
LJ Hooker Cairns Beaches —Yorkeys Knob QLD
- $70,000 - $90,000 a year
- Full-time
- Administrative experience
- Organisational skills
- In-person
Quick Apply
Management Opportunities | Murphy’s Pub Cairns
Queensland Venue Co. PTY LTD —Cairns QLD
- From $76,000 a year
- Weekend availability
- Hospitality
- Leadership
- Communication skills
- Employee discount
Quick Apply
Middle Leader - Head of Year - St Mary's Catholic College, Woree
Catholic Education Cairns —Cairns QLD
- $86,600 - $140,998 a year
- Full-time
- Teaching
- Annual leave
- Parental leave
Retail Manager
Zambrero —Cairns QLD
- From $80,000 a year
- Full-time
- Customer service
- In-person
- Restaurant experience
Quick Apply
Site Administrator
Compass Group Australia —Cairns QLD
- $95,914 a year
- Full-time
- Hospitality
- Microsoft Excel
- Customer service
- Health insurance
- Free food
11d
Assistant Restaurant Manager
Guzman y Gomez —Earlville QLD
- Full-time
- Management
- Customer service
- Leadership
- Employee assistance program
Quick Apply
Area Manager - Operations
Dimeo Cleaning Services —Cairns QLD
- $80,000 - $95,000 a year
- Full-time
- Management
- In-person
- Communication skills
Quick Apply
6d
Field Service Engineer - Cairns
Siemens Healthineers —Cairns QLD
- Full-time
12d
Team Leader - iPlay Cairns
iPlay Australia —Cairns QLD
- $30 - $61 an hour
- Weekend availability
- Hospitality
- Customer service
- POS
Quick Apply
8d
IEA Team Leader Cairns
Royal Rehab —Cairns QLD
- Full-time
- Communication skills
- Marketing
- Health insurance
- Employee assistance program
4d
Middle Leader - Head of Science - St Mary's Catholic College, Woree
Catholic Education Cairns —Woree QLD
- $86,600 - $144,259 a year
- Full-time
- Annual leave
- Employee assistance program
Assistant Manager
Accor Apartments & Realty —Cairns QLD
- Weekend availability
- Hospitality
- Supervising experience
- Restaurant experience
11d
Hotel Manager Positions
Accor Apartments & Realty —Cairns QLD
- $79,400 - $120,000 a year
- Weekend availability
- Hospitality
- Supervising experience
- Time management
Travel Agency Manager
Happy Travels —Cairns QLD
- $79,500 - $99,500 a year
- Full-time
- Recruiting
- In-person
- Leadership
- Employee discount
- Opportunities for advancement
Quick Apply
6d
Project Manager Infrastructure
AECOM —Cairns QLD
- Full-time
- Hybrid work
- Administrative experience
- Construction experience
- Budgeting
11d
Store Manager - Cairns
Indie Campers —Cairns QLD
- Weekend availability
- Hospitality
- Communication skills
- Referral program
Quick Apply
ECP Lead Engineer
Austal —Cairns QLD
- $148,000 - $162,000 a year
- Full-time
- Management
- CAD
- Microsoft Office
- Opportunities for advancement
Quick Apply
3d

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Manager, IT Operations

Crystalbrook Collection -
Cairns QLD

Apply Now

Job Details

9 days ago

Qualifications

Hospitality
System administration
Azure
Management
VMWare
Budgeting
Leadership
Intune

Full Job Description

Lead IT Operations across a national luxury hotel portfolio – Support our hotels and corporate teams while shaping reliable, high-performing technology experiences
Make an impact from Cairns or Sydney – Take a senior operational role with genuine influence across service delivery, infrastructure, major incidents and continuous improvement
Be part of our growth story – Play a key role in new hotel openings, major technology rollouts and the continued evolution of Crystalbrook Collection’s IT environment.

Technology in hotels is different.

When everything works beautifully, our guests may never notice it. When it does not, the impact can be immediate - across our teams, our restaurants and bars, our rooms and ultimately the guest experience.

We are looking for an experienced IT Operations Manager to help lead the technology environment supporting Crystalbrook Collection across Australia.

This is a senior, hands-on operational leadership role for someone who enjoys the balance of technology, people, problem solving and hospitality. You will work closely with our Director of IT Operations, providing day-to-day leadership across the function while helping ensure our hotels and corporate teams have secure, reliable and responsive technology behind them.

The opportunity

As IT Operations Manager, you will become a key leadership partner within our IT Operations function and the senior operational escalation point when things become complex.

You will oversee technology operations across our portfolio of hotels and corporate environments, supporting everything from Microsoft platforms, networks and infrastructure through to guest-facing hotel systems, vendors, cybersecurity controls and major technology rollouts.

Importantly, this is not a role hidden away from the business.

You will build relationships with hotel leaders, operations and corporate teams, translating technical complexity into clear solutions and helping our people understand what is happening, why it matters and what comes next.

You will also play an important role as Crystalbrook Collection continues to evolve, supporting new hotel openings, refurbishments, technology implementations and portfolio-wide initiatives.

What you will be doing:

Your days will be varied, but your focus will include:

Leading the day-to-day delivery of IT Operations across our hotels and corporate offices
Acting as the senior escalation point for complex incidents and business-critical technology issues
Leading and developing our IT Operations team, creating clear priorities, accountability and capability
Overseeing Microsoft 365, Entra ID, Intune, Autopilot, VMware, Hyper-V, networking, servers, storage, backups and end-user technology
Ensuring our property management, point-of-sale, payment, telephony, Wi-Fi and other hotel systems remain effectively supported
Coordinating technology requirements for new hotel openings, refurbishments and major system implementations
Strengthening service management, disaster recovery, documentation and operational readiness
Partnering with external technology vendors and managed service providers
Supporting cybersecurity controls, access governance, patching, vulnerability management and operational compliance
Using service data and operational insights to continually improve reliability, performance and the user experience
Supporting technology budgets, licensing, procurement and lifecycle planning
Deputising for the Director of IT Operations when required

About you:

You are technically credible, operationally calm and comfortable taking ownership.

You know how to work through a significant incident without creating additional noise. You can challenge constructively, make informed decisions and recognise when something needs to be escalated.

Just as importantly, you enjoy developing people and working with stakeholders who may not speak the language of technology.

You will ideally bring:

Proven leadership experience within IT Operations, infrastructure or systems administration
Strong knowledge of Microsoft 365, Entra ID / Azure AD, Intune, Autopilot, VMware / Hyper-V and networking fundamentals
Experience leading or mentoring technical teams, ideally within a multi-site environment
Experience working with managed service providers and technology vendors
Exposure to new openings, technology migrations, refurbishments or large-scale system rollouts
Strong stakeholder management and the ability to explain technical matters simply and commercially
Relevant IT, cybersecurity, networking, cloud or service-management qualifications or certifications

Experience within hotels, hospitality, retail or another complex multi-site operational business would be particularly valuable.

Why Crystalbrook Collection?

Crystalbrook Collection is one of Australia’s most distinctive independent hotel groups.

Our technology team operates across a diverse portfolio of hotels, restaurants, bars, spas and corporate environments - meaning the work is rarely repetitive and the connection between technology and the customer experience is very real.

You will join an organisation where collaboration matters, ideas are welcomed and technology has an important role to play in how we continue to evolve.

You will also have the opportunity to contribute to new hotel openings and significant technology initiatives as our portfolio grows.

This role includes travel to Crystalbrook Collection properties across Australia and participation in our IT on-call roster.

If you are looking for an IT Operations leadership role that gets you closer to the business, closer to the customer and involved in much more than keeping the lights on, we would love to hear from you.

Bring your technical expertise. Bring your leadership. And help us keep the technology behind extraordinary hospitality running beautifully.

Apply Now

Refine Your Search

manager, it operations jobs in cairns, qld

Manager, IT Operations

Senior Marketing Officer - Lead Nurture and Automation

Director of Event Technology

Property Manager

Management Opportunities | Murphy’s Pub Cairns

Middle Leader - Head of Year - St Mary's Catholic College, Woree

Retail Manager

Site Administrator

Assistant Restaurant Manager

Area Manager - Operations

Field Service Engineer - Cairns

Team Leader - iPlay Cairns

IEA Team Leader Cairns

Middle Leader - Head of Science - St Mary's Catholic College, Woree

Assistant Manager

Hotel Manager Positions

Travel Agency Manager

Project Manager Infrastructure

Store Manager - Cairns

ECP Lead Engineer

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