In-Demand Technical support engineer remote apac Jobs in Cabramatta, Nsw

Technical Support Engineer - Remote APAC
Factory —Sydney NSW
- Full-time
- Remote
- Azure
- AWS
- AI
Implementation Engineer
EngFlow —Sydney NSW
- $80,000 - $120,000 a year
- Full-time
- Remote
- Azure
- Writing skills
- AWS
- Health insurance
- Dental insurance
Quick Apply
Technical Program Manager, Data Center Delivery
Amazon Corporate Services Pty Ltd —Sydney NSW
- Full-time
- Management
- PMP
- AWS
11d
Director - ICT Engineering (APAC)
STACK Infrastructure APAC —Sydney NSW
- Full-time
- Azure
- PMP
- Construction experience
Quick Apply
Account Executive (Melbourne)
Deepgram —Sydney NSW
- $120,000 - $150,000 a year
- Full-time
- Remote
- APIs
- AI
- Communication skills
- Health insurance
- Annual leave
8d
Engineering Manager - APAC
Solventum —North Ryde NSW
- Full-time
- Management
- Computer Science
- Engineering
Infrastructure Planning Manager – APAC
SailGP —Sydney NSW
- Full-time
- Hybrid work
- CAD
Quick Apply
4d
Site Reliability Engineer II, APAC
Jamf —Sydney NSW
- On call
- Remote
- Writing skills
- AWS
- AI
7d
Digital Workplace Engineer - Service Delivery
Revantage —Sydney NSW
- Full-time
- Analysis skills
Senior Pre-Sales Solutions Engineer (Australia)
Deepgram —Sydney NSW
- $180,000 - $240,000 a year
- Full-time
- Remote
- APIs
- AI
- Communication skills
Consulting Systems Engineer - APAC
Fortinet —Sydney NSW
- Full-time
- Azure
- Management
- Computer Science
Field Service Engineer - Mining - Australia*
Tomra —Castle Hill NSW
- Weekend availability
- Hybrid work
- Maintenance
- English
- POS
Quick Apply
5d
Partner Solutions Engineer, ANZ & ASEAN
Cribl —Sydney NSW
- Communication skills
- Teaching
Quick Apply
Senior Solutions Engineer
Copado —Sydney NSW
- Full-time
- Salesforce
- AI
- Communication skills
- Annual leave
Quick Apply
Commissioning Technician - Power, NSW
Vertiv —Sydney NSW
- Microsoft Office
- Education
6d
Commercial Manager - International & B2B
Woolworths Group —Bella Vista NSW
- Full-time
- Hybrid work
- Analysis skills
- Leadership
- Negotiation
- Parental leave
Threat Detection Analyst (Japanese & English speaking)
Fastly —Sydney NSW
- Software troubleshooting
- English
Quick Apply

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Technical Support Engineer - Remote APAC

Factory -
Sydney NSW

Apply Now

Job Details

Full-time

Qualifications

CI/CD
Azure
Enterprise software
Disaster recovery
AWS
Security
AI
Communication skills

Full Job Description

About the Role

Factory is bringing autonomy to software engineering. We are looking for a Technical Support Engineer to ensure customers get maximum value from our developer‑centric platform. This position sits at the intersection of customer success, product management and engineering. You will partner with customers to resolve architecture, performance and operational challenges and contribute to internal tools that improve our product’s scalability. As with all Factory roles, you will help shape how we build and deliver autonomous software and will work closely with our leadership and technical teams to ensure operational excellence as we scale.

What you will do and achieve

Solve complex customer challenges. Work alongside our customers to address technical issues in architecture, performance, recovery and security – becoming an expert resource on best practices for running Factory’s platform.
Serve as an advocate for customers. Interface with product management and engineering teams to represent customer needs and ensure that feedback informs our product.
Develop tools and diagnostics. Contribute to internal projects such as software tools for performance benchmarking, diagnostics and automation, and help shape playbooks for deployment and operational excellence.
Collaborate cross‑functionally. Partner with customer success, growth, and engineering to design scalable processes and dashboards that drive data‑informed decisions.

Qualifications

We consider all candidates with an eye for those who are self‑taught, insatiably curious and multi‑faceted. Ideal candidates should have strong technical experience in one or more of the following areas:

Programming: proficiency in one or more modern languages such as Python, Go, Java, C++, or JavaScript/Node.js.
Operational experience: experience administering large-scale production environments, including hardware, operating systems, networks (firewalls/load balancers), and cloud platforms like AWS, Azure, or Google Cloud.
Excellent written and verbal communication skills.
A genuine desire to help people and advocate for customer success.
A strong diagnostic instinct—the ability to investigate and solve problems calmly and effectively in real time.
A capacity to rapidly learn new technical skills and adapt to emerging technologies.
Strong teamwork skills and sound judgment on when to seek help or collaborate.

Nice to Have

Experience with AI/ML or enterprise software (especially B2B SaaS) that complements Factory’s mission.
Prior work at startups or in high‑growth environments where you built processes and tools from scratch.
Familiarity with observability tools, automation frameworks or CI/CD pipelines.
Basic coding or scripting abilities beyond your primary language (e.g., writing integrations or automations).

Apply Now

Refine Your Search

technical support engineer remote apac jobs in cabramatta, nsw

Technical Support Engineer - Remote APAC

Implementation Engineer

Technical Program Manager, Data Center Delivery

Director - ICT Engineering (APAC)

Account Executive (Melbourne)

Engineering Manager - APAC

Infrastructure Planning Manager – APAC

Site Reliability Engineer II, APAC

Digital Workplace Engineer - Service Delivery

Senior Pre-Sales Solutions Engineer (Australia)

Consulting Systems Engineer - APAC

Field Service Engineer - Mining - Australia*

Partner Solutions Engineer, ANZ & ASEAN

Senior Solutions Engineer

Commissioning Technician - Power, NSW

Commercial Manager - International & B2B

Threat Detection Analyst (Japanese & English speaking)

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