Cafe Manager
Employment Type: Full-time Permanent
Salary: $80,000 – $100,000 per annum
Location: Bunbury, Western Australia (Regional WA)
We are a busy and well-established franchised cafe (The Coffee Club) located in the heart of Eaton, Western Australia, and we are currently seeking an experienced, motivated, and reliable Cafe Manager to lead our front-of-house operations.
This role is ideal for someone who thrives in a fast-paced hospitality environment and has a strong understanding of cafe management, customer service excellence, and team leadership.
Position Overview
The Cafe Manager will be responsible for overseeing the overall management and day-to-day operations of the restaurant, ensuring smooth service delivery, high customer satisfaction, and compliance with health and safety standards.
Key Responsibilities
Manage the day-to-day operations of the restaurant to ensure smooth and efficient service
Lead, train, and supervise the front-of-house team to maintain a professional and productive work environment
Deliver outstanding customer service and address customer concerns in a professional manner
Manage opening and closing procedures, including cash handling and operational reporting
Prepare staff rosters and manage staffing levels to ensure adequate service coverage
Coordinate with kitchen and service staff to ensure efficient service flow
Control stock levels for beverages and front-of-house supplies and coordinate ordering with suppliers
Monitor sales performance and assist in implementing strategies to improve profitability and operational efficiency
Work closely with the General Manager to ensure service standards and operational objectives are achieved
Maintain compliance with workplace health and safety (WHS), licensing requirements, and company policies
Maintain operational records, reports, and documentation
Handle operational issues and resolve problems promptly during service
Qualifications and Experience
Certificate IV, Diploma, or higher qualification in Hospitality Management, Business, or a related field (preferred)
At least one or two years of relevant work experience in a restaurant management or supervisory role
Key Skills and Personal Qualities
Strong ability to lead and support a hospitality team
Excellent interpersonal and communication skills
Ability to remain calm and organised in a fast-paced environment
High attention to detail and strong time management abilities
Customer-focused mindset with a commitment to service excellence
Positive, proactive, and solution-oriented attitude
Job Types: Full-time, Permanent
Pay: $80,000.00 – $100,000.00 per year
Benefits:
- Employee discount
- Free drinks
- Maternity leave
Work Location: In person
