In-Demand Innovation manager Jobs in Buderim, Qld

Senior Manager Conversational AI
Auto & General Holdings —Kawana Waters QLD
- Management
- Financial services
- AI
- Parental leave
- Gym membership
Quick Apply
11d
Catchment Research Manager
Ramsay Health Care —Birtinya QLD
- Full-time
- Management
- Business development
- University
- Referral program
Quick Apply
Private Works Manager
Unitywater —Maroochydore QLD
- Full-time
- Hybrid work
- Business development
- Construction experience
- Leadership
- Employee assistance program
Quick Apply
Product Development Technologist (12-month contract)
McCormick —Palmwoods QLD
- Contract
- Microsoft Office
- Leadership
- Communication skills
- Parental leave
FIFO Site Manager
Compass Group Australia —Maroochydore QLD
- 12 hour shift
- Management
- Analysis skills
- Leadership
- Free food
Patient Services Officer - HC - Practice Support
Advara HeartCare —Buderim QLD
- Part-time
- Customer service
- Clinic
- Patient care
- Parental leave
2d
Team Manager - Sunshine Coast
KINNECT —Sunshine Coast QLD
- Leadership
- Communication skills
- Parental leave
3d
Product Development Technologist
McCormick —Palmwoods QLD
- Full-time
- Manufacturing
- Leadership
- Communication skills
- Parental leave
7d
Duty Manager
Caloundra RSL —Caloundra QLD
- Up to $85,000 a year
- Weekend availability
- Management
- Customer service
- Leadership
- Free parking
- Gym membership
Quick Apply
Key Account Manager
Kilcoy Global Foods —Birtinya QLD
- Sales
- Communication skills
- Negotiation
Purchasing Officer
McCormick —Palmwoods QLD
- Full-time
- Microsoft Excel
- ERP systems
- Analysis skills
- Parental leave
9d
Senior Product Development Technologist
McCormick —Palmwoods QLD
- Full-time
- Management
- Manufacturing
- Leadership
- Parental leave
8d
Area Manager
4WD SUPACENTRE —Aroona QLD
- Full-time
- Sales
- Leadership
- Communication skills
Quick Apply
4d
Senior Clinical Practice Academic - Medicine
University of the Sunshine Coast —Buderim QLD
- $144,979 - $167,068 a year
- Part-time
- Medicine
- Doctoral degree
- Bachelor's degree
- Employee assistance program
10d
Assistant Store Managers - BCF Kawana, Sunshine Coast
BCF —Bokarina QLD
- Weekend availability
- Management
- Sales
- Merchandising
- Parental leave
Quick Apply
Sales & Design Team Member
Stratco —Kunda Park QLD
- Full-time
- Sales
- CAD
- Customer service
- Employee assistance program
AcraTex Territory Manager
DuluxGroup —Sunshine Coast QLD
- Full-time
- CRM software
- Parental leave
- Employee assistance program
Site Engineer
Georgiou —Sippy Downs QLD
- Construction experience
- Civil Engineering
- Communication skills
- Parental leave
2d
Assistant Store Manager - Supercheap Auto Currimundi
Supercheap Auto —Caloundra QLD
- Weekend availability
- Management
- Customer service
- Supervising experience
- Parental leave
Quick Apply
Accountant
Minor Hotels —Maroochydore QLD
- $60,000 - $80,000 a year
- Full-time
- Microsoft Excel
- Analysis skills
- Health insurance
- Employee assistance program
Quick Apply
3d

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Senior Manager Conversational AI

Auto & General Holdings -
Kawana Waters QLD

Quick Apply

Job Details

Permanent
11 days ago

Benefits

Employee rewards program
Parental leave
Gym membership
Paid volunteer leave
Insurance services

Qualifications

Management
Google Cloud Platform
Financial services
AI
Leadership
Communication skills

Full Job Description

The role
The Senior Manager, Conversational AI will lead the newly established Conversational AI team, driving the strategy, development, and implementation of cutting-edge Customer / Third Party facing Agentic AI solutions across Auto & General.
This role is pivotal in transforming Customer / Third Party experiences, ensuring compliance, and delivering significant operational efficiencies through intelligent automation.
The Senior Manager will provide strategic leadership, manage team performance, and ensure alignment with broader business objectives and our unified communications (Genesys Cloud) strategy.

What you’ll be doing

Contribute towards leading the Conversational AI strategy aligned with A&G's customer experience vision and business objectives.
Build, mentor, and lead a high-performing team of Conversational AI Designers and Technical Specialists, fostering a culture of innovation, collaboration, and continuous improvement.
Oversee the end-to-end lifecycle of specific Conversational AI solutions, from ideation and design through to development, deployment, optimisation, and ongoing maintenance within our Unified Communications Genesys Cloud environment.
Act as the key point of contact for key stakeholders across Sales & Service, Claims & Assessing, IT, Data & Analytics, and Compliance, ensuring clear communication and alignment.
Contribute towards establishing and uphold robust governance frameworks, risk management practices, and ethical AI guidelines for all Conversational AI initiatives, ensuring compliance with internal and external regulations and requirements.
Define and track key performance indicators (KPIs) for specific Conversational AI solutions, driving continuous optimisation based on data-driven insights and user feedback.
Stay abreast of emerging Conversational AI technologies, trends, and best practices, evaluating and advocating for their strategic adoption within A&G.
Identify and report potential risks or inadequate controls related to compliance or operational risks
Champion a culture of risk and compliance across the division
Maintain awareness, understanding and compliance with Company policies and procedures, including the on-time completion of mandatory training
Additional tasks as reasonably required.

What experience you’ll bring
Experience

Proven experience in a leadership role, managing technical or product teams, ideally within Conversational AI & Genesys Cloud environments.
Demonstrated experience in developing and executing AI/automation strategies within a complex enterprise environment.
Strong track record of delivering impactful customer-facing AI solutions.
Experience in the insurance or financial services industry is highly regarded.

Technical Acumen:

Solid understanding of Conversational AI technologies, including NLU, NLP, dialogue management, voice AI, and machine learning principles.
Familiarity with platforms like Genesys Cloud, Google Cloud Platform AI services, or similar enterprise-grade conversational AI tools.
Leadership & Management:
Exceptional leadership, team-building, and people management skills.
Strong strategic thinking and problem-solving abilities.
Excellent communication, presentation, and influencing skills, capable of engaging with both technical and non-technical audiences, up to executive level.

The benefits of working at A&G

Be rewarded - we recognise high performance and reward our people for their hard work through bonuses and other perks.
Options for leave - life happens, so we’ve got volunteer days, an additional paid ‘ME’ day, paid parental leave and the opportunity to purchase additional leave to cover all of the big stuff.
Grow with us - we’ve got learning and professional development opportunities to suit everyone.
Give back - our A&G Difference program gives you the power to change our community for the better through volunteering, fundraising and donation opportunities for causes that you’re passionate about.
Take care of yourself - your wellbeing is important to us and our healthy mind and body hub, mental-health support and fitness discounts will help you be your best self.
Celebrate the wins - we love sharing our successes and celebrating together - join us and you’ve got a ticket to our many on-site events throughout the year, family fun days and annual celebrations.
Save money - as well as discounts on insurance products, we’ve teamed up with some incredible retailers, hospitality providers and others to bring you discounts on your purchases, no matter where you are in Australia.
Access to A&G’s employee reward and recognition platform, powered by Rewards Gateway - Enjoy a wide range of benefits, including personalised rewards & peer-to-peer recognition, exclusive discounts & savings across more than 600 top retailers and a comprehensive recognition program that celebrates milestones and achievements - helping you feel valued every step of the way.

About us

Auto & General (A&G) is the fastest-growing major Motor and Home insurer in Australia, providing insurance products and solutions to safeguard a brighter future for our customers and community.

Our range of general insurance products including Car, Motorcycle, Home, Contents Pet and Travel products are delivered through our multi-award-winning brand Budget Direct and partnerships with leading brands - ING, Qantas, and Coles Insurance.

We’re excited about the future and we’re always on the lookout for talented, passionate individuals who can help us achieve our goal of being Australia’s best insurer! If this sounds like you, apply today.

Auto & General values individual differences and believes in fostering an inclusive culture that creates a great place to work for all.

A note from Auto & General to recruitment agencies: We politely ask that you avoid making any approaches or sending any unsolicited resumes to our Recruitment Team or Hiring Leaders across our business. Auto & General is not responsible for any fees related to unsolicited resumes.

Quick Apply

Refine Your Search

innovation manager jobs in buderim, qld

Senior Manager Conversational AI

Catchment Research Manager

Private Works Manager

Product Development Technologist (12-month contract)

FIFO Site Manager

Patient Services Officer - HC - Practice Support

Team Manager - Sunshine Coast

Product Development Technologist

Duty Manager

Key Account Manager

Purchasing Officer

Senior Product Development Technologist

Area Manager

Senior Clinical Practice Academic - Medicine

Assistant Store Managers - BCF Kawana, Sunshine Coast

Sales & Design Team Member

AcraTex Territory Manager

Site Engineer

Assistant Store Manager - Supercheap Auto Currimundi

Accountant

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