In-Demand Banking specialist Jobs in Browns Plains Qld

Customer Relationship Specialist - Mt Gravatt
Bank of Queensland —Mount Gravatt QLD
- Full-time
- Customer service
- Parental leave
- Employee assistance program
12d
Analyst (Business Bank Associate) - Health
Bank of Queensland —Newstead QLD
- Full-time
- Finance
- Analysis skills
- Business
- Parental leave
- Employee assistance program
Customer Service Officer -116 Queen Street
Bank of Queensland —Brisbane QLD
- Part-time
- Sales
- Customer service
- Communication skills
- Parental leave
- Employee assistance program
Data Entry Operator
Healius Corp. —Murarrie QLD
- Full-time
- Administrative experience
- Data entry
- Typing
- Health insurance
- Employee assistance program
Customer Support Specialist
Macquarie Group Limited —Brisbane QLD
- Full-time
- Hybrid work
- Customer service
- Analysis skills
- AI
- Annual leave
- Work from home
Community & Stakeholder Coordinator
Fulton Hogan —Fortitude Valley QLD
- Full-time
- Administrative experience
- Organisational skills
- Communication skills
- Health insurance
- Parental leave
Talent Partner - Corporate Services
Bank of Queensland —Newstead QLD
- Full-time
- Recruiting
- Communication skills
- Parental leave
- Employee assistance program
10d
Internal Auditor
Bank of Queensland —Newstead QLD
- Full-time
- Microsoft Office
- Analysis skills
- AI
- Parental leave
- Employee assistance program
People Services Analyst
Bank of Queensland —Newstead QLD
- Full-time
- Microsoft Office
- Case management
- Parental leave
- Employee assistance program
Customer Service Officer - Coorparoo
Bank of Queensland —Coorparoo QLD
- Full-time
- Sales
- Customer service
- Communication skills
- Parental leave
- Employee assistance program
13d
Senior Analyst, Commissions and Performance Effectiveness
Bank of Queensland —Newstead QLD
- Full-time
- Microsoft Excel
- Salesforce
- SQL
- Parental leave
- Employee assistance program
Customer Relationship Consultant
Bank of Queensland —Newstead QLD
- Full-time
- Parental leave
- Employee assistance program
Customer Relationship Specialist - The Gap
Bank of Queensland —The Gap QLD
- Full-time
- Customer service
- Parental leave
- Employee assistance program
Customer Relationship Specialist - Beenleigh
Bank of Queensland —Beenleigh QLD
- Full-time
- Customer service
- Parental leave
- Employee assistance program
Client Credit Risk Specialist (12-month max term)
Queensland Treasury Corporation —Brisbane QLD
- Full-time
- Microsoft Excel
- Master's degree
- Analysis skills
- Parental leave
Senior Credit Management Officer
Bank of Queensland —Newstead QLD
- Full-time
- Communication skills
- Parental leave
- Employee assistance program
4d
Employee Relations Advisor
Bank of Queensland —Newstead QLD
- Full-time
- Parental leave
- Employee assistance program
Advice Governance Senior Specialist
AMP Limited —Brisbane QLD
- Full-time
- Writing skills
- Financial services
- Communication skills
Customer Relationship Specialist - 116 Queen Street
Bank of Queensland —Brisbane QLD
- Full-time
- Customer service
- Parental leave
- Employee assistance program
4d
Head of Insurance Due Diligence
WTW —Brisbane QLD
- Full-time
- Hybrid work
- Master's degree
- Business development
- Business Administration

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Customer Relationship Specialist - Mt Gravatt

Bank of Queensland -
Mount Gravatt QLD

Apply Now

Job Details

Full-time
12 days ago

Benefits

Parental leave
Employee assistance program
Salary packaging
Insurance services

Qualifications

Customer service

Full Job Description

About the Role

As a Customer Relationship Specialist, you’ll be the welcoming face of BOQ in our Mt Gravatt branch.

You’ll work closely with the Branch Manager and a supportive team to deliver exceptional service by identifying and responding to customers’ financial needs.

Your day-to-day will involve engaging customers in meaningful conversations to uncover their current and future goals, then matching them with the right banking solutions.

You’ll manage loan maintenance requests such as top-ups, pricing adjustments, and variations, ensuring a smooth and transparent experience for the customer.

You’ll also play a key role in identifying opportunities for referrals to specialist teams, including Home Lending and Business Banking, to ensure customers receive the most comprehensive support.

As part of your proactive rhythm, you’ll maintain regular contact with new and existing customers, manage leads, and book appointments to deepen relationships and drive retention.

In addition to customer-facing responsibilities, you’ll support the development of your team by coaching Customer Service Officers on quality conversations, lead identification, and service excellence.

You’ll also champion digital banking tools, helping customers build confidence in managing their finances online.

This role is a launchpad for a future in lending, with structured training in lending fundamentals and a clear pathway toward becoming a Lending Specialist.

About You

You’re a confident communicator with a genuine passion for helping people.

You’ll thrive in this role bringing previous experience in customer service, ideally within banking or financial services. Exposure to consumer lending is a plus.

You approach challenges with a proactive, solutions-focused mindset and a “can-do” attitude.

Your attention to detail and ability to navigate financial systems with ease will help you succeed, along with a collaborative spirit and a drive to go above and beyond for customers and colleagues.

Most importantly, you’ll be part of a transformation journey that’s reshaping the future of banking.

If you're ready to dive in and make a real impact, we’d love to hear from you!

About us

BOQ Group is a truly unique group of challenger brands with a purpose – to provide a genuine alternative to Australian financial services for customers and employees.

Our family of brands (Bank of Queensland (BOQ), ME Bank, Virgin Money Australia, BOQ Specialist), each come with their own defined customer audience and brand personality, but share one goal – to build social capital through banking. That’s creating trust with customers, exploring staff potential and believing that tiny gestures and big ideas can change the world for communities.

BOQ Group’s inclusive vision is to foster a workspace that values and leverages difference and creates new possibilities, a place where our people feel confident to bring their best selves to work every day. We embrace difference and believe that our workforce should reflect the customers and communities that we serve.

In 2023, we successfully implemented an innovative Reconciliation Plan, driving positive change and promoting inclusivity across BOQ Group.

Our perks

At BOQ Group, we are passionate about creating an exceptional work environment that nurtures both your professional and personal growth.

Our comprehensive benefits package is designed to enhance your well-being, provide financial security, and foster a sense of community and inclusion. Here are just some of the fantastic perks you can enjoy as part of our team:

Flexible working arrangement - Balance your work and personal life with ease.
Discounted financial products - Enjoy exclusive rates on our financial services across the Group.
Salary sacrificing options - Maximise your take-home pay with our salary packaging options.
Paid parental leave with no minimum requirements - Spend quality time with your new family member without any worries.
Purchase additional annual leave - Need more time off? You can buy extra leave days.
Discounted private health insurance plan - Take care of your health with our special rates.
Employee Assistance Program (EAP) - Access confidential support for personal and professional challenges for you and your family
Access to employee network groups - Connect with peers through our First Nations Reconciliation, LGBTQIA+, Multicultural, Gender, Early Careers, and accessibility groups.
Pride in Diversity membership: We are proud members of Pride in Diversity and actively participate in the Australian Workplace Equality Index.

We are committed to creating a workplace where everyone feels valued and supported. Join us and be part of a company that truly cares about its people and community!

How to apply

To apply for this role, follow the links.

BOQ Group is committed to diversity and an inclusive workforce. Aboriginal and Torres Strait Islander People are encouraged to apply.

We celebrate, value and include people of all backgrounds, gender and expressions, sexualities, cultures, bodies and abilities. When you apply, you are welcome to tell us the pronouns you use and please let us know any reasonable adjustments you may need during the interview process.

If you are successful for a role with BOQ Group, it is a condition of employment that background screening is completed to ensure that the Bank complies with its obligations under the Anti-Money Laundering and Counter Terrorism Financing Act. These checks may include, but are not limited to identity, verification, reference checks, criminal background checks, immigration checks, verification of academic qualifications, bankruptcy checks.

Please no agency applications.

Apply Now

Refine Your Search

banking specialist jobs in browns plains qld

Customer Relationship Specialist - Mt Gravatt

Analyst (Business Bank Associate) - Health

Customer Service Officer -116 Queen Street

Data Entry Operator

Customer Support Specialist

Community & Stakeholder Coordinator

Talent Partner - Corporate Services

Internal Auditor

People Services Analyst

Customer Service Officer - Coorparoo

Senior Analyst, Commissions and Performance Effectiveness

Customer Relationship Consultant

Customer Relationship Specialist - The Gap

Customer Relationship Specialist - Beenleigh

Client Credit Risk Specialist (12-month max term)

Senior Credit Management Officer

Employee Relations Advisor

Advice Governance Senior Specialist

Customer Relationship Specialist - 116 Queen Street

Head of Insurance Due Diligence

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