In-Demand Collection agent Jobs in Broadmeadows, Vic

Customer Service Agent - Hardship
Probe CX —Melbourne VIC
- Full-time
- Hybrid work
- Communication skills
8d
Clients Case Specialist
Y-Axis Immigration and Education Services Pty Ltd —Melbourne VIC
- $80,000 - $85,000 a year
- Full-time
- Sales
- Customer service
- Salesforce
Quick Apply
3d
Assistant Property Manager
JLL —Melbourne VIC
- Microsoft Excel
- Customer service
- Microsoft Office
Assistant Property Manager
DAC-Jones Lang LaSalle (VIC) Pty Ltd —Melbourne VIC
- Full-time
- Microsoft Excel
- Customer service
- Microsoft Office
Quick Apply
Ops Senior Admin Assistant
UPS —Airport West VIC
- Full-time
Guest Service Agent
Avani —Box Hill VIC
- $33.38 - $47.39 an hour
- Weekend availability
- Health insurance
- Employee assistance program
Quick Apply
7d
Associate Director, AI & Advanced Analytics
CSL Behring —Melbourne VIC
- $181,000 - $214,000 a year
- Full-time
- Computer Science
- Master's degree
- Bachelor's degree
Senior Property Manager
JLL —Melbourne VIC
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Health insurance
- Parental leave
Applied AI Specialist
Deloitte —Melbourne VIC
- Management
- Master's degree
- AI
- Parental leave
8d
Senior Property Manager
DAC-Jones Lang LaSalle (VIC) Pty Ltd —Melbourne VIC
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Health insurance
- Parental leave
Quick Apply
Injury Management Adviser
Parliament of Victoria —Melbourne VIC
- $116,413 - $140,849 a year
- Full-time
- Hybrid work
- Management
- Leadership
9h
Operate Lead
Deloitte —Melbourne VIC
- On call
- Master's degree
- AWS
- AI
- Parental leave
6d
Commercial Portfolio Director
DAC-Jones Lang LaSalle (VIC) Pty Ltd —Melbourne VIC
- Full-time
- Analysis skills
- AI
- Health insurance
- Employee discount
Quick Apply
Commercial Portfolio Director
JLL —Melbourne VIC
- Analysis skills
- Health insurance
- Employee discount
AI Orchestration Engineer
RecordPoint —Melbourne VIC
- Full-time
- Hybrid work
- Salesforce
- Master's degree
- AI
Quick Apply
Operate Software Engineer
Deloitte —Melbourne VIC
- On call
- Management
- Master's degree
- SQL
- Parental leave
6d
Delivery Consultant: Full Stack Engineer, AWS Professional Services
Amazon Web Services Australia Pty Ltd —Melbourne VIC
- Full-time
- Management
- Systems design
- AWS
Digital Analytics Specialist
Monks —Melbourne VIC
- CRM software
- Data analysis skills
- AWS
Quick Apply
Vacationer Program | T&T | Engineering, Artificial Intelligence & Data | Melbourne | 2026
Deloitte —Melbourne VIC
- Administrative experience
- AI
- Business
- Parental leave
Marketing Data Specialist
Monks —Melbourne VIC
- CRM software
- Data analysis skills
- AWS
Quick Apply

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Customer Service Agent - Hardship

Probe CX -
Melbourne VIC

Apply Now

Job Details

Full-time
8 days ago

Benefits

Group activities

Qualifications

Communication skills

Full Job Description

Are you a compassionate communicator with a knack for problem-solving? We are looking for several dedicated individuals to join our team in Melbourne as a Customer Service Representative. In this role, you will provide critical assistance to customers navigating financial stress and vulnerability, ensuring they receive respectful, empathetic, and compliant support.

Key Details

Full-time hours (38 hours per week), working 5 days per week, Monday to Friday.
Located at 485 LaTrobe Street, Melbourne CBD - conveniently situated a 5-minute walk from Flagstaff Station.
Hybrid with 2 days working in the office per week
Commencement Date: Monday, 20th July 2026.
Fixed-Term Contract duration of 1 year from start date.
Operational Hours: Rotating shifts scheduled exclusively between 8:30 AM and 7:00 PM, Monday to Friday (No weekend rosters).
- Special Training Schedule Note: Your initial 2 weeks of training will be delivered entirely remotely after an initial on-site day to collect secure corporate hardware equipment. You may also need to spend your first couple weeks in the office for support.
Please note: A stable, reliable, and private internet connection is required. We are unable to support Starlink or shared/hotel-style building internet connections for this role.
Australian-based role.

The Role

In this specialised position, you will start on a focused outbound contact campaign for Banking Client, actively dialing customers who have been identified as experiencing financial hardship regarding their credit card and personal loan accounts. While the campaign may eventually incorporate inbound interactions down the track, your immediate mission is to master high-empathy, outbound conversations to support vulnerable customers when they need it most.

Key Responsibilities:

Empathetic Engagement: Use vulnerability-aware, patient communication to support customers experiencing acute financial stress, personal hardship, or revolving credit difficulties.
Accurate Documentation: Multi-task efficiently to capture clear, audit-ready interaction notes while simultaneously navigating data entry requirements across dual-laptop system interfaces.
Compliance: Follow strict policy guidelines, established delegation matrices, and regulatory procedures related to financial customer vulnerability.
Process Adherence: Ensure "first-time correctness" by applying correct system processes, escalating complex complaints on our core applications, and completing required validation checks.
Collaboration: Work closely with Team Leaders and support functions like QA and Training to actively develop your skills and optimize customer outcomes.

What You'll Bring

Previous experience working within Banking, Finance, Insurance, Utilities, or Contact Centre operations is highly valued and will give you a significant head start.
A background or strong foundational understanding of Collections, Hardship case management, or revolving credit facilities (such as credit cards and personal loans) is an advantage.
High Emotional Intelligence (EQ): A genuine, un-teachable capacity for active listening, patience, and empathy to support customers navigating sensitive vulnerability cycles.
Strong verbal and written communication skills, including clear articulation, accurate spelling, and professional grammar.
Baseline technical proficiency to type accurately and navigate dual-laptop system interfaces across multiple screens simultaneously.
Ability to take constructive coaching feedback from your leadership team and apply it consistently to optimize customer outcomes.

Why Join Us?

Access our comprehensive mental health and well-being resource platform (Sonder), empowering you with regular check-ins, confidential support, and clinical advice to stay balanced and thrive.
Access to everyday lifestyle savings: From technology, phone bills, fuel, and groceries to fashion, restaurants, and entertainment. Our employee benefits provider Flare can help you save every day with well-known brands.
Participate in fun group activities like Pizza/takeout days, Office Pajama days, and celebrate holidays and seasonal festivals in the office with food and games.
A respectful, inclusive, and ethical workplace culture that values integrity, honesty, and mutual support

How to Apply?

Click on ‘Apply Now’. Need adjustments for accessibility needs throughout our recruitment process - please let us know. We’re happy to accommodate.

About Probe

Probe CX firmly believes that the strength of our company lies with the diversity and talent of our people. We are proud to foster an inclusive culture that embraces individuals of all races, genders, ethnicities, abilities, and backgrounds.

We provide space for everyone, embracing different perspectives, making room for opportunities for each individual to thrive. Join us in celebrating you and your 100% authentic self!

Probe CX is a global business of 9,000 team members. We believe in combining human expertise with technology to deliver exceptional results. We are a digitally-enabled and data-driven company, but first & foremost we are people-purpose led. Our team members are instrumental in delivering on our promise to provide a human touch to every interaction.

Apply Now

Refine Your Search

collection agent jobs in broadmeadows, vic

Customer Service Agent - Hardship

Clients Case Specialist

Assistant Property Manager

Assistant Property Manager

Ops Senior Admin Assistant

Guest Service Agent

Associate Director, AI & Advanced Analytics

Senior Property Manager

Applied AI Specialist

Senior Property Manager

Injury Management Adviser

Operate Lead

Commercial Portfolio Director

Commercial Portfolio Director

AI Orchestration Engineer

Operate Software Engineer

Delivery Consultant: Full Stack Engineer, AWS Professional Services

Digital Analytics Specialist

Vacationer Program | T&T | Engineering, Artificial Intelligence & Data | Melbourne | 2026

Marketing Data Specialist

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