APS5
$89,135 to $96,829
Brisbane, Sydney, Canberra, Hobart, Melbourne, Adelaide, Perth
About the Aged Care Quality and Safety Commission
The Aged Care Quality and Safety Commission is the national regulator of Australian Government-funded aged care services.
We protect and enhance the safety, health, wellbeing, and quality of life of people receiving aged care. This includes managing complaints and feedback about the care older people receive.
We help build confidence and trust in aged care, by promoting best practice and a culture of safety and quality in the sector. We register providers and hold them to account if they don’t meet expected standards of care.
We work with providers, workers, older people, their families, and supporters to make sure they understand and uphold older people’s rights.
We have a variety of interesting job opportunities in capital cities around Australia.
Meet some of our people and learn more about the Commission and our Regulatory Strategy on our website www.agedcarequality.gov.au
About the Divisions
We are recruiting across various Divisions/Branch’s that contribute to the Commission’s strategic and operational priorities to safeguard and protect older Australians receiving aged care services.
Divisions we are recruiting to include;
Sector Capability & Regulatory Strategy: The work in this group is vital to the purpose of the Commission to protect and enhance the safety, health, well-being, and quality of life of aged care consumers. They are leading the Commission’s readiness program to support the implementation of the government’s aged care reform agenda including the implementation of the new Aged Care Act, regulatory framework and strengthened Quality Standards.
Corporate: The Corporate Division is comprised of: People & Culture, Finance, Digital, Enterprise Project Management Office & Enterprise Governance and Strategy. The Corporate Division supports the Commission and enables staff to deliver the Commission’s purpose by supporting the Commission in meeting its service and compliance obligations to the Aged Care Sector, Government, and the wider community.
Regulatory Operations: The Regulatory Operations Division (ROD) plays a critical role in implementing the Commission’s responsibilities under the new Aged Care Act 2024. This includes the full lifecycle management of provider registration, conducting audits, responding to risks, and undertaking compliance and enforcement actions to address or prevent non-compliance.
Complaints Commissioner Division: The Complaints Commissioner Division was formed following commencement of the Complaints Commissioner in May 2023. The Complaints Commissioner Division currently consists of three groups, the Intake and Complaints
Resolution Group, the Assessment and Early Remediation Group and the Serious Incident Response Scheme Provider Performance Insights Group.
Chief Clinical Advisor: The Chief Clinical Advisor Division provides the focal point for clinical expertise within the Commission. We are a team of experienced registered clinicians including medical specialists, registered nurses, pharmacists, dieticians, and speech pathologists supported by dedicated administration and project staff. We provide expert clinical advice on clinical risk and matters to support regulatory activities and decision making, as well as the non-regulatory functions of the Commission. The Chief Clinical Advisor Division (CCAD) comprises seven individual business units including Chief Clinical Advisor Executive, Clinical Operations, Clinical Unit, Clinical Education Unit, Behaviour Support and Restrictive Practices Unit, Clinical Pharmacy Unit and Food, Nutrition and Dining Unit
About the Role
To provide high level professional executive, administrative and coordination support to SES staff. Operating with a high degree of professionalism, discretion and judgement, the Executive Assistant supports the Commissions outcomes by contributing to efficient workflow management, maintaining accurate records, and delivering responsive stakeholder focused services in a fast-paced environment.
Position Duties
Acting as the first point of contact for the Assistant Commissioner, receiving and screening phone calls; monitoring emails, using initiative and discretion to prioritise and action under limited guidance
Ensuring that the Assistant Commissioner is aware of significant issues that require a timely response and that requests for urgent information and correspondence are actioned in their absence
Managing the Assistant Commissioner’s diary to meet business priorities and competing deadlines
Assisting the Assistant Commissioner to prepare for meetings and appointments by providing intelligence and arranging for the necessary documents prior to the meeting
Conducting research and drafting briefings, reports and documents as required
Developing appropriate systems, procedures and controls to enhance the accuracy, timeliness and presentation of workflow and tasks within the Division, with an aim for continuous improvement
Working closely with the Executive Officer and Assistant Commissioner to identify business priorities and actively support the Division’s strategic direction
Anticipating, organising, scheduling and coordinating all travel arrangements and accommodation for the Assistant Commissioner and team members and managing supporting documentation consistent with the Commission’s policies and procedures
Providing high level administrative support to the Assistant Commissioner and Executive Officer, including managing stakeholder requirements and expectations, room bookings and other support needed for meetings, including scribing as required
Position Eligibility Requirements (Selection Criteria):
To be successful in this role you will need to demonstrate the following:
Demonstrated organisational skills at a high level to provide day to day administrative support to Executives
Knowledge, or the ability to quickly acquire knowledge of the role and functions of the Commission to support business priorities
Demonstrated ability to work in productive partnership to optimise performance and achieve business results
Ability to work with broad supervision, and to identify priorities to meet competing deadlines.
Effective written communication skills, including the ability to draft various forms of documents and correspondence, and concisely summarise information
Ability to communicate with influence and work collaboratively to resolve complex issues
Previous experience proving high level support to SES staff
Previous experience in a government or similar administrative setting is desirable
Position Notes:
Salary offered will be between $89,135- $96,829 per annum depending on skills and experience. In addition, 15.4% superannuation will be paid.
Only candidates who hold Australian citizenship can apply. Appointment is conditional on successfully completing a national police check. For more information, please visit www.apsc.gov.au/citizenship-aps
Non-ongoing opportunity will be offered for an irregular/intermittent term. Opportunities will be offered for varying periods up to 12 months with the option to extend to a total of 24 months.
Merit Pool established through this selection process may be used to fill this or future ongoing or non-ongoing vacancies.
Eligible candidates will be invited to complete a series of online assessments as part of this recruitment process after the advertisement closes at 11.30pm (AEST), Monday 06 July 2026. These assessments will include cognitive abilities, emotional intelligence and a workstyle questionnaire. The assessments have been mapped to the role requirements and are used alongside other selection methods to inform shortlisting decisions.
In your application, please provide a statement of claims against the position eligibility requirements (selection criteria) in no more than 800-words per criteria, including what strengths you would bring to the role, and a copy of your CV.
- Please complete the application and submit by 11.30pm (AEST) Monday 06 July 2026.
- Follow our guidelines for candidate use of Artificial Intelligence (AI) throughout the recruitment process.
Please contact our recruitment team on (02) 9633 3262 or
[email protected] for assistance with accessing our website or with lodging your application.
Specific questions about the roles can be directed to Amy Minchin by emailing
[email protected] with Position title in the subject line.
Diversity and Inclusion
The Commission is committed to fostering a workplace with flexible work arrangements to support a diverse, respectful and inclusive culture for all staff.
The Commission recognises the richness of Aboriginal and Torres Strait Islander cultures and is committed to the implementation of our Reconciliation Action Plan. The Commission values the unique knowledge and experience of Aboriginal and Torres Strait Islander employees which strengthens and supports our focus on protecting and enhancing the safety, health, wellbeing and quality of life of aged care consumers.
RecruitAbility applies to this vacancy. Under RecruitAbility you will be invited to participate in further assessment activity for the vacancy if you choose to apply under RecruitAbility; declare you have a disability; and meet the minimum requirements for the position. For more information, visit https://www.apsc.gov.au/recruitability.
We provide reasonable adjustments such as access, equipment or other practical support at relevant stages of the recruitment process. Please email
[email protected] if you need any adjustments made.
Further information:
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