About TAFE Queensland
TAFE Queensland is proud to be the largest and most experienced Vocational Education and Training (VET) provider in the State. For more than 140 years, TAFE Queensland has delivered practical and industry-relevant training to provide students with the skills and experience they need to build lifelong careers. Our award-winning training is delivered on campus, online, and in the workplace to give people the skills they need to enrich their communities, support their industries, and strengthen their local economies.
By working at TAFE Queensland, you can be part of a highly experienced workforce that is closely connected with their industries and dedicated to delivering best practices and innovative training.
Your Opportunity
As the Operations Coordinator, Student Accounts and Loans you will be responsible for:
* Providing quality service to clients by undertaking, coordinating and monitoring the processing of changes to enrolements (including refunds) within the required timeframes.
This position reports to the Manager, Student Accounts and Loans.
This is a Temporary, Full-time opportunity, to 25 June 2027 unless otherwise determined.
The position will be based primarily at Loganlea campus however you may be required to perform work at other TAFE Queensland campuses.
Key Responsibilities
* Contribute to the success of transformation and cultural change through promoting and modelling the established values of Safety First, Working Together, Focussing on our Customer, Taking Responsibility and Showing Initiative.
* Coordinate the daily operations of the Student Accounts and Loans business area by allocating priorities, monitoring workflow, and identifying trends in Student Account and Loans activities relating to enrolment changes, withdrawals, refunds and data correction.
* Support the Manager in supervising staff, including rostering, training and implementing administrative processes and procedures, to ensure consistent delivery of high-quality outcomes across Student Account and Loan activities.
* Facilitate customer requests efficiently by applying active listening, effective questioning, problem-solving, negotiation, and conflict resolution skills, while adhering to approved delegations, business policies and procedures.
* Receive, investigate and resolve escalated customer interactions and provide constructive feedback and coaching to Delivery Support Officers.
* Collaborate and communicate effectively with internal teams, proactively seeking information to review and support to drive continuous improvement aligned with legislative and policy requirements to achieve team objectives.
* Use and maintain currency of knowledge across a range of systems and platforms, including TechnologyOne, SMS, Dynamics 365, Amazon Connect, QFlow, and Microsoft 365 to maintain accurate and up-to-date customer service records for reporting and analysis.
* Contribute to a multi-functional Customer Engagement portfolio, supporting the development of team plans and the achievement of service level targets and agreements.
* Monitor, measure, and evaluate student account and loan team performance, providing weekly reports and insights to the Manager.
* Ensure daily activities align with broader business operations and strategic goals.
* Participate in additional projects and initiatives as required.
How you will be assessed
The ideal applicant will be someone who has the following key capabilities:
Well-developed interpersonal and communication skills evidenced by the ability to establish good working relationships with both external and internal clients.
Sound planning, prioritising, time management and problem solving skills demonstrated through quality and efficient delivery of business outcomes.
Demonstrated a high level of attention to detail and the efficient use of technology and systems.
Displays the initiative, attitude and ability to thrive within a dynamic, challenging and changing environment with a strong commitment to working as part of a team to deliver outcomes.
Demonstrated commitment to the provision of outstanding client service.
Mandatory Qualifications/Requirements
There are no mandatory requirements for this role
Highly Desirable Requirements
Minimum Cert III or IV in business administration or higher; and/or equivalent relevant experience
How to apply
If you're interested in this role, click the 'Apply' button to submit your application via the TAFE Queensland Recruitment Portal. When submitting your application, please ensure you provide the following:
A detailed resume;
A cover letter that outlines your known skills, abilities, knowledge and experience in response to the 'How you will be assessed' criteria above (maximum of 2 pages in total); and
The contact details for two referees (one of whom is your current supervisor)
Closing date: 4pm, 28 July 2026
Job Reference Number: TQ2026-647
For further information, please contact:
Ana Taufa, Manager, Student Accounts and Loans
[email protected]<space>This work is licensed under a Creative Commons Attribution 3.0 Australia License.
