ABOUT THE ROLE
Legends Global teams across the world are innate problem solvers and people who thrive on the excitement of developing events that create opportunity and connection. We are meticulous planners, innovative thinkers, relationship specialists and acutely experienced business leaders who love what they do.
At Legends Global, we love events, it's what we do. It's a part of our DNA and what drives us.
Our Event Front of House team plays a vital role in creating a safe, welcoming and memorable experience for every guest who visits our venue.
As a Front of House Usher, you will be responsible for assisting guests throughout their event journey, from arrival through to departure. Working as part of a professional and customer-focused team, you will help manage patron movement, provide information and support and contribute to the safe and efficient operation of events.
This is a diverse and dynamic role, with team members working across a variety of operational areas depending on event requirements. These may include turnstiles, arena doors, cloakroom services, staff entry points, ticket and accreditation validation, wayfinding, premium hospitality areas and other front of house locations across the venue.
You will provide exceptional customer service while ensuring venue procedures, safety requirements and event operations are delivered to the highest standard. The role offers variety, with no two events being the same and requires individuals who can adapt quickly, communicate effectively and remain professional in a fast paced and ever changing environment.
As part of the Events team, you will work collaboratively with colleagues, contractors and stakeholders to ensure every event is delivered safely, efficiently and with a focus on outstanding guest experiences.
ABOUT YOU
Everyday our people are responsible for delivering extraordinary experiences for every guest who walks through our doors.
You will have a shared values and people-centric mind set and genuinely want to make a difference. That's what makes you stand out from the crowd and why we want to meet with you.
You are a customer-focused professional who thrives in a fast-paced events environment and takes pride in delivering exceptional service.
To be successful in this role, you will:
- Be committed to providing outstanding customer service and creating positive guest experiences.
- Demonstrate a mature, professional and responsible approach to your work at all times.
- Be a collaborative team player with a positive attitude and strong work ethic.
- Have the flexibility to work a variety of shifts, including days, evenings, weekends and public holidays across our busy events calendar.
- Physically fit and capable of standing, walking and navigating multiple flights of stairs for the duration of a shift, while maintaining a professional, friendly and attentive presence for patrons.
- Remain calm, confident and decisive in high pressure situations, including undertaking Fire Warden responsibilities as part of the Emergency Control Organisation.
- Follow direction effectively and work reliably within established procedures and operational requirements.
- Resolve guest enquiries and concerns professionally, using strong problem solving and conflict resolution skills.
- Maintain the accuracy and integrity of ticketing and accreditation systems to ensure authorised venue access.
- Adapt quickly to changing priorities and perform effectively in a dynamic environment.
- Build rapport easily, embrace diversity and communicate confidently with people from all backgrounds and at all levels.
This is an opportunity for someone who brings sound judgement, professionalism and a mature approach to customer service in a vibrant and fast-moving venue environment.
Benefits Include:
- Uniform provided.
- Comprehensive site-specific training.
- Discounted meals while on shift.
- Free on-site parking when working.
- The opportunity to be part of exciting events in a dynamic and energetic environment.
Successful candidates will be required to complete a National Police Check.
ABOUT THE VENUE
Built by the Brisbane City Council as a world class multipurpose facility, the Brisbane Entertainment Centre formed part of Brisbane's bid for the 1992 Olympic Games. The Centre has been operated since its inception by Legends Global (formerly ASM Global and AEG Ogden Brisbane Pty Ltd). Ownership was transferred to Stadiums Queensland (formerly Major Sports Facilities Authority) from 1 July 2002.
The Brisbane Entertainment Centre has hosted a diverse range of events including Monster Trucks, Supercross, Circuses, Bull Riding, Concerts, Conventions, School Speech Nights, Ice Spectaculars, Wrestling and Boxing.
Primarily recognised as a venue to host concerts, family shows and sporting events, the Brisbane Entertainment Centre also specialises in staging corporate events in particular conferences, seminars, product launches and gala banquets.
ABOUT LEGENDS GLOBAL
Legends Global is the premier partner to the world's greatest live events, venues, and brands. We deliver a fully integrated solution of premium services, including feasibility and consulting, owner's rep, sales, partnerships, venue management, hospitality, merchandise, and content and booking. Our white-label approach ensures our partners remain front and centre while we harness the power of our global network - including over 450 venues, 20,000 events, and 165 million guests annually - to enhance their business and guest experience.
In the Asia Pacific & Middle East region, Legends Global is honoured that the worlds most esteemed brands and venues across the sports, entertainment, attractions, conventions and leisure industries trust us to achieve their vision, maximise their business and enhance the experience of fans and guests. Locally we support venues including Coca Cola Arena (Dubai), Brisbane Convention & Exhibition Centre, Qudos Bank Arena (Sydney), ICC Sydney, Te Pae Christchurch Convention Centre (NZ), RAC Arena Perth and Kai Tak Sports Park in Hong Kong.
If you're passionate about forging win-win partnerships, crafting unforgettable guest experiences, and leading innovative venue and event operations, we'd love to meet you.
Grow an exciting career at Legends Global - backed by a supportive, inclusive culture, an unmatched network of resources and benefits, and inspiring team members united in helping each other succeed every step of the way.
Feel like a place where you'd thrive? Join us in our persistent mission of living up to The Legends Global Way.
To learn more, visit us at www.LegendsGlobal.com and follow us @LegendsGlobal on Instagram, X, and LinkedIn.
Working in the venue and event industry means supporting the delivery of events across our event calendar. This means that weekend, evening and public holiday work will be required.
We have lodged this role on our own site as we are managing this project directly. No recruitment agencies please.
