In-Demand Inbound customer service agent Jobs in Box Hill, Vic

Customer Service Specialist
MyIntegra —Melbourne VIC
- Full-time
- Hybrid work
- CRM software
- Customer service
- Salesforce
- Health insurance
- Employee assistance program
Quick Apply
3d
Customer Support Agent
Tata Consultancy Services —Melbourne VIC
- Customer service
- Communication skills
- Time management
Enquiries Agent (Appointment Setter) - Immediate Start
Dental Boutique —Box Hill VIC
- Weekend availability
- CRM software
- Customer service
- Communication skills
Quick Apply
Customer Relations Agent
Veriu —Melbourne VIC
- $65,955.50 a year
- Full-time
- Sales
- Customer service
- Front desk
- Health insurance
- Employee assistance program
2d
Sales Consultant – Residential Home Comfort
EcoHome Insulation —Epping VIC
- $70,000 - $90,000 a year
- Full-time
- Sales
- Customer service
- In-person
Quick Apply
Service Resolution Representative
Live Nation —Melbourne VIC
- Weekend availability
- Customer service
Referrer Success Agent
I-MED Radiology Network —Mount Waverley VIC
- Monday to Friday
- Hybrid work
- Customer service
- Organisational skills
- Communication skills
10d
Team Leader
Acquire Intelligence —Melbourne VIC
- Full-time
- Sales
- Leadership
5d
Operations Manager | Glen Waverley
David Jones —East Melbourne VIC
- Full-time
- Management
- Organisational skills
- Budgeting
- Employee discount

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Customer Service Specialist

MyIntegra -
Melbourne VIC

Quick Apply

Job Details

Full-time
3 days ago

Benefits

Health insurance
Employee assistance program
Insurance services

Qualifications

CRM software
Customer service
Salesforce
Communication skills
Time management

Full Job Description

Job Description

At MyIntegra, our Customer Service Specialists are the heart of our customer experience. In this role, you’ll respond to customer enquiries via phone, email, live chat, and SMS, delivering support that is professional, friendly, and timely. You’ll help customers navigate the NDIS by clearly explaining Plan Management benefits and ensuring every customer feels heard, understood, and valued.

Key Responsibilities

Handle inbound and outbound enquiries across multiple channels with empathy and professionalism.
Clearly communicate NDIS requirements and the benefits of Plan Management in a clear and supportive manner.
Build trust and rapport with customers through open, compassionate communication.
Investigate and resolve customer issues by identifying the root causes, offering effective solutions, and following up to ensure satisfaction.
Maintain accurate and detailed records of all customer interactions for audit and compliance purposes.
Learn and apply NDIS Program Rules and internal procedures to deliver informed and effective support.
Use MyIntegra’s systems and platforms (e.g., Salesforce/CRM) to manage enquiries and complete administrative tasks.

About You

To thrive in this role, you’ll bring:

Experience as a customer service agent in a call centre, with active listening and call flow control.
Strong problem-solving skills and ability to build empathy and rapport.
Excellent verbal and written communication skills.
High attention to detail and focus on quality in documentation and interactions.
Time management skills in a fast-paced environment.
Ability to work independently and collaboratively.
Adaptability to change and willingness to take initiative and ask for guidance.
Familiarity with CRM systems like Salesforce and templated/scripted communications.
Understanding of NDIS and Code of Conduct requirements (Desirable)

About Us

MyIntegra is a registered NDIS provider offering Plan Management and Support Coordination across Australia. We empower people with disability to manage their plans confidently using secure tools and expert support. We are ISO 9001:2015 certified and proud members of Disability Intermediaries Australia (DIA).

What We Offer

Flexible hybrid work model (split between home and office).
Supportive, inclusive, and friendly team culture.
Opportunity to make a meaningful impact in the lives of people with disability.
Ongoing training, career development, and progression opportunities.
Access to a comprehensive Employee Assistance Program.
Discounts with major retailers and corporate health insurance rates.

Application Process

Apply with your résumé and cover letter. Successful applicants will undergo a NDIS Worker Screening Check and employment reference check. Costs for the NDIS screening will be reimbursed on your employment start date.

MyIntegra embraces diversity and is an equal opportunity employer. We welcome applications from candidates of all backgrounds, including Aboriginal and Torres Strait Islander peoples and people with disability.

Quick Apply

Refine Your Search

inbound customer service agent jobs in box hill, vic

Customer Service Specialist

Customer Support Agent

Enquiries Agent (Appointment Setter) - Immediate Start

Customer Relations Agent

Sales Consultant – Residential Home Comfort

Service Resolution Representative

Referrer Success Agent

Team Leader

Operations Manager | Glen Waverley

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