Department: Conduct and Professional Services
Department/Agency: Department of Communities and Justice
Location:
Parramatta, NSW, AU, 2150
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Req ID: 84751
Triage Coordinator
Location - Parramatta (Flexible Working Arrangements to be considered)
Employment type – Ongoing full-times roles
Salary - $116,981.00 - $129,492.00 pa, plus superannuation and leave loading
Your role
As a Triage Coordinator, you will assess incoming conduct matters using structured triage tools, risk frameworks and professional judgement to determine appropriate referral and management pathways. Working under the guidance of a Senior Triage Coordinator, the role supports consistent, timely and defensible outcomes. Successful candidates will be provided with a strong opportunity to develop analytical and decision‑making skills in an integrity‑focused environment.
What you’ll do
As a Triage Coordinator, you will be responsible for the effective triage and preliminary assessment of conduct matters, using established tools, risk frameworks, and procedural guidance to determine appropriate next steps. You will assess the seriousness and complexity of matters, gather initial contextual information, and make well-reasoned recommendations on referral pathways while ensuring cases are not prematurely escalated into investigation. You will maintain accurate and confidential records within case management systems, escalate complex or high-risk issues where required, and work closely with intake and support teams to ensure smooth handover of matters. The role also contributes to quality assurance, continuous improvement of triage processes, and upholding consistent, professional handling of sensitive information.
In the Conduct Unit, you will be part of a dedicated team that works to uphold the values and ethics of DCJ. The team works to support all staff and the broader People Branch and ensure that all DCJ staff provide the highest level of service to all clients, including the most vulnerable members of the NSW community
What we’re looking for
In addition to the essential requirements outlined in the role description, our ideal candidate is a self-motivated person with ability to critically analyse information within established frameworks to identify conduct matters. The candidate will have excellent verbal and written skills, a high attention to detail and ability to identify serious and/or complex matters which require escalation.
Download the role description.
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To apply directly via the DCJ Careers site click here. Search for the job and click the ‘Apply now’ button.
We focus on hiring people who share our commitment and goals of inclusion, collaboration, adaptability, courage and integrity. If you meet the essential requirements and the role resonates with you, please apply – you do not need to meet every desired requirement for us to want to talk to you.
What We Offer
We offer a variety of benefits, including:
A challenging and rewarding career
Flexible, autonomous work environment
Competitive pay and conditions
Training and development opportunities to build and maintain capabilities
Health & Wellbeing and Employee Assistance Programs.
Want more information? Visit our website to see more information on Working for us.
We do work that really matters
Working for the Department of Communities and Justice (DCJ) provides lots of opportunities to make a real difference. We collaborate with other agencies and community partners, to improve lives and realise the potential of children, adults, families and communities. We're focused on breaking, rather than managing, disadvantage. It’s work that really matters.
Apply now and join Australia’s top public sector employer where we will support you and provide an exciting and flexible working environment!
Are you ready to join us?
Click apply, attach a cover letter (maximum 2 pages) outlining how you meet the requirements of the role as well as an up-to-date résumé (maximum 5 pages).
Applications close Sunday, 19 July 2026 at 11:59 pm AEST.
Got a question?
For more information about the role or what it’s like to work for DCJ, please contact the hiring manager Michele O'Neill on 0419 446 439 or at
[email protected]
If you’ve got a question about applying or would benefit from an adjustment in the recruitment process to help you perform at your best (including an alternate method submission of the application), please call Anjy Fayad on 02 9765 3042 or via
[email protected]
Visit Recruitment adjustments on the DCJ website to learn more.
Inclusion and Diversity lies at the heart of how we recruit
We continue to hire great people with a wide variety of skills, experience and backgrounds. This includes people with disability, Aboriginal and Torres Strait Islander People, women, people identifying as LGBTIQ+, culturally and linguistically diverse people, carers and other diversity groups.
To find out what DCJ are doing to build an inclusive and diverse workforce, visit Inclusion and diversity on the DCJ website.
Other Information
A talent pool may be created for future ongoing and temporary roles and is valid for a period of up to 18 months.
For more information visit Applying for DCJ jobs on the DCJ website.
Thank you for your interest in this role. We look forward to receiving your application.
To keep up with recruitment opportunities at DCJ, follow us on Facebook: www.facebook.com/CareersatDCJ/
The Welcome Experience
Thinking about moving to regional NSW? Get free, personalised support with housing, schools, jobs, and settling in. Learn more: www.nsw.gov.au/welcomeexperience
The careers site currently promotes this service on the ‘Discover roles with DCJ in regional NSW’ page.
