Customer Response Consultant
Customer Contact Centre | Anglicare Sydney
At Anglicare, every interaction is an opportunity to enrich lives. As a Customer Response Consultant, you'll be the first point of contact for individuals and families seeking support through our Residential Care, Retirement Living, Anglicare at Home, Customer Administration Management (CAM) and Financial Wellbeing services.
If you thrive in a fast-paced customer service environment, enjoy helping people, and love turning enquiries into meaningful outcomes, we'd love to hear from you.
At Anglicare, we believe every person deserves to be treated with dignity, compassion and respect. When you join our Customer Contact Centre, you'll become part of a supportive team dedicated to delivering exceptional customer experiences while helping people navigate important life decisions.
A supportive and collaborative team culture
Opportunities for learning and career development
Purpose-driven work that positively impacts the community
Employee wellbeing initiatives
The opportunity to work for one of Australia's most respected Christian care organisations
As a Customer Response Consultant, you'll be responsible for delivering exceptional customer service across multiple communication channels including phone, email and online enquiries.
You will support prospective residents, clients and their families by providing accurate information, identifying their needs, and connecting them with the right Anglicare services. You'll also respond to Customer Administration Management (CAM) enquiries and play a key role in triaging Financial Wellbeing (FinWell) enquiries, ensuring customers are connected with the right support at the right time. Your ability to build rapport, manage multiple priorities and maintain accurate records will play an important role in supporting our customers and internal stakeholders.
Respond promptly to phone, email, voicemail and website enquiries
Provide accurate information about Anglicare's Residential Care, Retirement Living, Home Care, CAM and Financial Wellbeing services
Convert customer enquiries into qualified leads
Connect customers with local sales teams and service coordinators
Respond to Customer Administration Management (CAM) enquiries
Triage Financial Wellbeing (FinWell) enquiries and refer customers to the appropriate team
Maintain accurate records across CRM and contact centre systems
Assist with outbound customer contact and sales campaigns
Support reception coverage when required
Maintain high standards of customer service, confidentiality and professionalism
Contribute to a safe and positive workplace culture
You'll be someone who genuinely enjoys helping people and delivering outstanding customer experiences.
Previous experience in a customer service or contact centre environment
Excellent communication and active listening skills
Strong administration and computer skills
Experience using Microsoft Office applications
The ability to multitask and manage competing priorities
High attention to detail and strong organisational skills
A professional, empathetic and positive approach
Experience using CRM or contact centre systems (Genesys Cloud experience is highly regarded)
Every enquiry represents someone looking for guidance during an important stage of life. Whether you're supporting aged care enquiries, responding to CAM interactions or connecting people with Financial Wellbeing services, you'll make a meaningful difference every day.
As a Christian organisation, Anglicare has been serving people in need for more than 160 years. Guided by our values of Integrity, Justice, Compassion and Excellence, we are committed to creating communities where people can thrive.
If you're passionate about customer service and want your work to have purpose, we'd love to hear from you.
Apply today and help make every first impression count.
Application Close Date: August 03, 2026
