JLL supports the Whole You, personally and professionally.
Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you’ve got deep experience in commercial real estate, skilled trades, and technology, or you’re looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.
What this opportunity involves:
As a Concierge at JLL, you'll be at the heart of creating exceptional environments where people thrive. This role is all about delivering an outstanding occupant experience across our client portfolio with a human-centric, engagement-focused approach. You'll serve as the primary point of contact for all employees and visitors, championing a culture of care, responsiveness, and genuine hospitality. Working closely with our client, vendor partners, and internal teams, you'll help implement consistent service delivery that adheres to established standards while looking for opportunities to elevate the workplace experience. At JLL, we believe the most effective teams are built when everyone is empowered to thrive, and you'll play a vital role in making that vision a reality every single day. This position requires someone who's passionate about people, detail-oriented in operations, and excited about bringing workplace communities together through meaningful engagement and events.
An overview of the role:
Serve as the first point of contact for guests, employees, and key stakeholders, managing reception duties including greeting visitors, providing access passes, and supporting mailroom functions
Build authentic relationships with employees and stakeholders to foster a positive workplace community through timely, caring soft services and proactive engagement
Assist in implementing client engagement strategies, internal communication initiatives, and monthly events that strengthen culture and enhance the workplace experience
Conduct engaging site tours that highlight workplace spaces and activations while providing outstanding customer service aligned with client expectations
Ensure consistent delivery of all operational requirements, address user inquiries and concerns with professionalism, and maintain compliance with Health, Safety, Environment, and Risk Management policies
Sounds like you? This is what we are looking for:
1-2 years of experience in hospitality, customer service, or a related field with demonstrated success in client-facing roles
Excellent verbal and written communication skills with the ability to interact professionally with stakeholders at all levels
Strong organizational and administration skills with keen attention to detail and ability to balance multiple priorities
Proven ability to adapt quickly in a fast-paced working environment with a customer service orientation and proactive, solution-focused mindset
Self-motivated team player who demonstrates reliability, takes initiative, and builds collaborative relationships effectively
Background in communication initiatives and/or front-of-house operations in corporate settings
Strong presentation skills with confidence conducting tours and speaking to groups of various sizes
Experience working with multiple service providers, vendors, or stakeholder groups in a coordinated service delivery model
Knowledge of Health, Safety, and Environment compliance in workplace settings
Benefits:
Great employee discounts off fitness, wellbeing & other renowned brands
18 weeks paid maternity leave
Private Health Insurance Discounts
Active Social Club
Employee assistant program
Novated Lease for EV cars
Paid time off for volunteer work
Career Opportunities with Australia's #1 Commercial Real Estate firm
Premium offices
What you can expect from us:
You’ll join an entrepreneurial, inclusive culture. One where the best inspire the best. Where like-minded people work naturally together to achieve great things. Join us to develop your strengths and enjoy a fulfilling career full of varied experiences. Keep those ambitions in sight and imagine where JLL can take you.
As an organisation, we don’t just accept that we are a place of many different people, but we embrace it, we celebrate it, and we proactively support the needs that difference brings. JLL is committed to equal opportunity regardless of race, gender, age, sexual orientation or disability, and that is why, for more than a decade, we continue to rank among the World’s Most Ethical Companies. We are dedicated to offering veterans from all ranks and services a successful civilian career as they transition out of the military. We recognise and appreciate the skills acquired in their service careers as vital and transferable to our workforce.
Interested candidates, please apply following the link below quoting job reference number REQ518066
If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements below. We’re interested in getting to know you and what you bring to the table!
Personalized benefits that support personal well-being and growth:
JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.
About JLL –
We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.
Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally.
Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.
