In-Demand Customer support coordinator Jobs in Bendigo, Vic

Service Coordinator
Farm and Diesel Mechanical Maintenance —Epsom VIC
- $80,000 - $90,000 a year
- Full-time
- Management
- Microsoft Office
- Administrative experience
Quick Apply
9d
Administration Officer
La Trobe University —Bendigo VIC
- From $84,084 a year
- Full-time
- University
- Working with children
- Recruiting
8d
Stores - Inbound Goods Co-ordinator
Hazeldenes —Lockwood VIC
- Full-time
Quick Apply
7d

Related jobs to explore

Based on your search for customer support coordinator

OSHC Coordinator | Whitehills
Junior Adventures Group —White Hills VIC
✔️ A relevant diploma level qualification (or working towards it) as per ACECQA. As an OSHClub Coordinator, you’ll be leading a team of passionate Educators and…
Quick Apply
Service Coordinator
Farm and Diesel Mechanical Maintenance —Epsom VIC
This role supports the Workshop Manager by managing job documentation, scheduling preparation, technician administration and warranty documentation to ensure…
$80,000 - $90,000 a year
Quick Apply
9d

I want to receive the latest job alert for customer support coordinator in bendigo, vic

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

customer support coordinator jobs near bendigo, vic

Customer Service Experience jobs in Pooraka Sa

Library Service jobs in Perth Wa

Service Coordinator jobs in Carlton South Vic

Service Coordinator jobs in Flemington Vic

Service Coordinator jobs in Hawthorn Vic

Service Coordinator jobs in Neutral Bay Nsw

Community Service Coordinator jobs in Aintree Vic

Enrolment Officer jobs in Upwey Vic

Security Officer jobs in Liverpool Nsw

Administrative Officer jobs in Mitchelton Qld

Administrative Officer jobs in Victoria University Vic

Administrative Officer jobs in Banksia Nsw

Administrative Officer jobs in Darraweit Guim Vic

Service Coordinator

Farm and Diesel Mechanical Maintenance
Epsom VIC

Quick Apply

Job Details

Full-time
$80,000 - $90,000 a year
9 days ago

Qualifications

Management
Microsoft Office
Administrative experience
Construction experience
Communication skills
Time management

Full Job Description

Position Description – Service Coordinator

Position Summary

The Service Administrator / Workshop Coordinator is responsible for the efficient administration and coordination of the workshop, ensuring all service jobs are prepared, processed and completed accurately. This role supports the Workshop Manager by managing job documentation, scheduling preparation, technician administration and warranty documentation to ensure the workshop operates efficiently and delivers exceptional customer service.

Key Responsibilities

Workshop Administration

Prepare all workshop bookings and ensure all required information is available prior to work commencing.
Create and maintain accurate job cards.
Ensure customer information, machine details and service history are complete and accurate.
Coordinate the flow of paperwork between customers, technicians and management.
Monitor workshop schedules and assist with daily workflow planning.

Job Card & Documentation Management

Prepare job files before technicians begin work.
Ensure all job cards contain complete customer, machine and repair information.
Follow up outstanding paperwork with technicians.
Verify labour hours, parts and notes are accurately recorded.
Close completed job cards promptly and accurately.

Technician Timesheets

Collect, review and reconcile technician timesheets daily.
Ensure labour hours are correctly allocated to job cards.
Follow up missing or incorrect time entries.
Maintain accurate labour records for payroll and job costing.

Warranty Administration Support

Gather all documentation required for warranty claims.
Ensure technician reports, photos, labour records and parts information are complete.
Provide organised documentation to the Warranty Clerk for claim submission.
Assist in ensuring warranty requirements are met to maximise claim approval.

Workshop Coordination

Support the Workshop Manager with daily workshop operations.
Monitor outstanding jobs and follow up delays.
Assist with customer communication regarding service progress.
Coordinate with the Parts Department to ensure required parts are available.
Maintain organised workshop administration systems and records.

Customer Service

Answer customer enquiries regarding service bookings.
Schedule appointments and communicate service updates.
Ensure a professional and friendly customer experience.

General Administration

Maintain filing systems (electronic and paper).
Prepare reports as required.
Ensure service records are complete and compliant.
Assist with continuous improvement of workshop processes.

Skills & Experience

Essential

· Mechanical knowledge

Previous administration experience (service or workshop environment preferred).
Excellent organisational and time management skills.
Strong attention to detail.
Ability to prioritise multiple tasks.
Excellent written and verbal communication skills.
Proficiency with Microsoft Office and workshop management software.
Ability to work effectively under pressure.

Desirable

Experience within agricultural, construction or heavy equipment industries.
Knowledge of warranty processes.
Understanding of workshop operations and service scheduling.

Personal Attributes

Highly organised and proactive.
Strong problem-solving ability.
Positive and professional attitude.
Team-oriented with excellent communication skills.
Able to work independently and take initiative.
Reliable and committed to maintaining high standards.

Key Performance Indicators (KPIs)

All workshop bookings prepared prior to scheduled service.
Job cards completed accurately and ready before work commences.
Technician timesheets collected and reconciled daily.
Warranty documentation supplied accurately and on time.
Minimal delays due to missing administration.
Accurate labour allocation and job costing.
Strong support provided to the Workshop Manager, contributing to efficient workshop productivity and customer satisfaction.

Pay: $80,000.00 – $90,000.00 per year

Work Location: In person

Quick Apply

Refine Your Search

customer support coordinator jobs in bendigo, vic

Service Coordinator

Administration Officer

Stores - Inbound Goods Co-ordinator

Related jobs to explore

I want to receive the latest job alert for customer support coordinator in bendigo, vic

Explore jobs in more locations

Job Seeker Tools

Employer Tools

Browse

Stay Connected