In-Demand Customer consultant Jobs in Bendigo, Vic

Customer Support Consultant
Bank Australia —Bendigo VIC
- Full-time
- Management
- Communication skills
- Negotiation
- Parental leave
- Gym membership
Telstra Retail: Customer Service & Sales Consultant (Expression of Interest)
Telstra —Bendigo VIC
- Part-time
- Microsoft Excel
- Sales
- Communication skills
- Parental leave
Employment Consultant
genU —Bendigo VIC
- $65,957 - $71,195 a year
- Full-time
- Customer service
- Microsoft Office
- University
- Annual leave
- Employee assistance program
5d
BD - Bendigo, Shepparton & Surrounds
NHP —Bendigo VIC
- $150,000 a year
- Full-time
- Remote
- Sales
- Business development
- Communication skills
- Health insurance
- Parental leave
Quick Apply
1d
Sales Travel Consultant
Flight Centre Brand —Bendigo VIC
- $70,000 - $138,000 a year
- Full-time
- Organisational skills
- AI
- Employee discount
Employment Consultant
Asuria —Bendigo VIC
- Full-time
- Customer service
- Administrative experience
- Case management
- Parental leave
- Employee discount
Telstra Retail: Customer Service & Sales Consultant (Expression of Interest)
Telstra Business Technology Centre Perth South —Bendigo VIC
- Part-time
- Microsoft Excel
- Sales
- Communication skills
- Parental leave
Travel Sales Consultant
RACV —Bendigo VIC
- Part-time
- Sales
- Customer service
- Communication skills
- Employee assistance program
- Employee discount
Land & Property Management Coordinator (RWEP)
Coliban Water —Bendigo VIC
- $93,548 - $112,895 a year
- Full-time
- Organisational skills
- Communication skills
- Negotiation
Quick Apply
6d
Field Sales Consultant - Solar & Batteries
iPowr —Bendigo VIC
- $52,880.00 - $174,721.52 a year
- Full-time
- Sales
- Customer service
- Salesforce
Quick Apply
Foreign Currency Sales Consultant
Travel Money Group —Bendigo VIC
- $57,000 a year
- Part-time
- Sales
- Customer service
- AI
- Employee discount
8d
Project Manager – Decommissioning (RWEP)
Coliban Water —Bendigo VIC
- $93,548 - $112,895 a year
- Full-time
- No degree
- Budgeting
- Communication skills
Quick Apply
6d
Scoping and Development Engineer
Victorian Government —Bendigo VIC
- $100,894 - $114,476 a year
- Full-time
- CAD
- Civil Engineering
8d
Senior Project Manager – Environmental Assessment (RWEP)
Coliban Water —Bendigo VIC
- $115,162 - $139,851 a year
- Full-time
- Organisational skills
Quick Apply
6d
Occupational Therapist - Konekt Graduate Program
Konekt —Bendigo VIC
- Full-time
- Hybrid work
- Parental leave
Quick Apply

I want to receive the latest job alert for customer consultant in bendigo, vic

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

customer consultant jobs near bendigo, vic

Project Manager jobs in Bendigo VIC

Senior Project Manager jobs in Bendigo VIC

Occupational Therapist jobs in Melbourne VIC

Rehabilitation Consultant jobs in Brisbane Qld

Solar Consultant jobs in Casula Nsw

Travel Consultant jobs in Brisbane Qld

Solar Consultant jobs in Manly Nsw

Solar Installation jobs in Queensland

Junior Recruitment Consultant jobs in Edmondson Park Nsw

Property Management Coordinator jobs in Macquarie Park Nsw

Engagement Coordinator jobs in Frankston Vic

Hospitality Management jobs in Mooroolbark Vic

Post Acute Care Coordinator jobs in Pakenham Vic

Wellness Coordinator jobs in North Manly Nsw

Sales Assistant jobs in Sydney Nsw

Sales Consultant jobs in Annangrove Nsw

Contact Centre Consultant jobs in Springvale Vic

Sales Consultant jobs in West Pymble Nsw

Realestate Sales Person jobs in City Of Knox Vic

Sales Consultant jobs in Lucas Vic

Customer Support Consultant

Bank Australia -
Bendigo VIC

Apply Now

Job Details

Permanent | Full-time

Benefits

Parental leave
Gym membership

Qualifications

Management
Certificate III
Communication skills
Negotiation

Full Job Description

Posted: 31/07/2026

Closing Date: 28/08/2026

Job Type: Permanent - Full Time

Location: Collingwood or Mascot or Bendigo or Moe

Job Category: Banking and Financial Services

Through the merger of Bank Australia and Qudos Bank we’re creating a better, stronger and more resilient bank for our customers and employees. As one company with two trusted brands, we’re building on the strong foundations of our history and shared values as we bring together the best of both banks.

The Customer Support Consultant is responsible for proactively managing early‑stage delinquent accounts by identifying, assessing and supporting customers experiencing financial difficulty. The role aims to minimise delinquency and bad‑debt exposure through timely, customer‑focused interventions that align with regulatory and organisational requirements. Working under the guidance of the Team Leader, Collections & Recoveries, the Consultant manages accounts in default, identifies high‑risk or potentially fraudulent activity, supports customers in hardship or vulnerability, and ensures appropriate escalation, reporting and ongoing follow‑up to achieve positive customer and risk outcomes.

Why join us

We have big plans to become Australia’s leading purpose-driven bank.
As a certified B Corp, we’re part of a global business community who meet the highest social and environmental standards, putting purpose over profit.
Every role and person in our bank are essential to bringing our values, purpose and aspiration to life.
We offer flexible working options, competitive salary and 14% super.
Our staff have access to a range of meaningful benefits to support their physical and mental wellbeing including 24/7 free counselling, free flu vaccinations and subsidised gym memberships.
We also support staff with study assistance, paid parental leave (regardless of gender or carer responsibility), fertility treatment, volunteer, bereavement, gender transition and family violence leave, and the opportunity for bonus annual leave.
We support our staff to grow their careers through learning and development and an organisational culture where we reward and recognise innovation and values, not long hours.
We are committed to building an inclusive culture and a diverse workforce that reflects the Australian community.
We care for a conservation reserve – where we work with key partner organisations to protect threatened species and involve staff in conservation.

What you will be doing

Manage an allocated portfolio of early‑stage delinquent accounts, identifying hardship and supporting customers with appropriate assistance to reduce arrears and losses.
Engage customers using ethical, professional and customer‑focused recovery practices.
Ensure compliance with lending, collections, hardship and regulatory requirements, identifying and reporting risks or incidents as required.
Complete daily administration and case management tasks in line with departmental rosters and service expectations.
Monitor outcomes including delinquency levels, recoveries, complaints and compliance metrics.
Identify opportunities to improve collections processes, efficiency and customer outcomes.
Work collaboratively with internal teams across the Customer Division, Risk, Finance, Technology and Complaints.
Liaise with external stakeholders such as solicitors, mercantile agents, credit bureaus and government agencies as required.
Perform additional duties as directed by the Team Leader, Collections & Recoveries.

What you will bring

Experience in banking or mortgage collections, including credit and debt recoveries.
Industry‑related certifications (e.g. Cert III Mercantile Agent or similar) are desirable.
An inquisitive, proactive approach, with the confidence to ask questions, seek clarity and understand each customer’s circumstances.
Tenacity and resilience, able to manage challenging cases and pressure while remaining focused on fair outcomes.
Strong customer‑centric mindset, balancing assertive recovery with empathy, respect and fairness for customers experiencing hardship or vulnerability.
Excellent communication, negotiation and conflict‑resolution skills, both written and verbal.
Proven experience in early‑stage collections, recoveries, credit management and financial hardship support.
Strong attention to detail, with experience monitoring performance, tracking outcomes and maintaining accurate records.
Good understanding of relevant legislation, banking codes, Debt Collection Guidelines and compliance obligations.
Proficiency with collections management systems and core banking software.
Ability to work collaboratively with internal teams and engage professionally with external stakeholders.
Commitment to Bank Australia’s purpose, aspiration, values and brand as well as the B Corp ethos.

By submitting an application you agree to Bank Australia’s Privacy Policy for applicants and confirm that you are legally able to work in Australia. Bank Australia is an equal opportunity employer committed to sustainable development. We encourage people from different backgrounds to apply, including Aboriginal and Torres Strait Islander people, people from different cultural backgrounds and people with disabilities because we want to reflect the diversity of our communities. We are committed to making reasonable adjustments to provide a positive, barrier-free recruitment process and supportive workplace.

Bank Australia reserves the right to withdraw this advertisement at any time. Candidates will be progressed as applications are received, rather than after the advertisement closure date. If you wish to be considered, please submit your application as soon as possible. Please note, the successful candidate will be subject to satisfactory background checks including but not limited to police and previous employment.

Apply Now

Refine Your Search

customer consultant jobs in bendigo, vic

Customer Support Consultant

Telstra Retail: Customer Service & Sales Consultant (Expression of Interest)

Employment Consultant

BD - Bendigo, Shepparton & Surrounds

Sales Travel Consultant

Employment Consultant

Telstra Retail: Customer Service & Sales Consultant (Expression of Interest)

Travel Sales Consultant

Land & Property Management Coordinator (RWEP)

Field Sales Consultant - Solar & Batteries

Foreign Currency Sales Consultant

Project Manager – Decommissioning (RWEP)

Scoping and Development Engineer

Senior Project Manager – Environmental Assessment (RWEP)

Occupational Therapist - Konekt Graduate Program

I want to receive the latest job alert for customer consultant in bendigo, vic

Explore jobs in more locations

Job Seeker Tools

Employer Tools

Browse

Stay Connected