From neuroscience and cancer biology to drug development, embryology and gene therapy; when joining the team at CMRI you will be surrounded by internationally recognised researchers who foster excellence in all of their staff. CMRI is part of the largest health and medical research precinct in Australia and also a member of the Westmead Research Hub. This membership allows our staff access to the vast array of technology, services, resources and expertise available nearby at The Children’s Hospital at Westmead, Westmead Hospital and the Westmead Institute. Opportunities to join the team at CMRI are occasionally available in the areas of research, administration, fundraising, and laboratory support.
- Join a world-leading, independent medical research institute
- Contribute to the health of future generations/children through medical research
- Located in Westmead— Australia’s foremost biomedical research precinct
We are seeking a Service Desk Officer to join our IT team and support the day‑to‑day technology needs of the organisation.
Together we are making a difference for kids living with genetic disease.
Children’s Medical Research Institute (CMRI) was Australia’s first dedicated paediatric research facility and is now one of the world’s most highly regarded independent medical research organisations. Our research focuses on the four key areas impacting children’s health: cancer, genomics and genetic diseases, neurobiology, and embryology.
Work with a team of dedicated professionals
We are seeking a Service Desk Officer to join our IT team and support the day‑to‑day technology needs of the organisation. This role is the first point of contact for IT support, providing timely, high‑quality assistance across desktops, laptops, printers, telephony, audio‑visual systems, and operational equipment. You will play a key role in maintaining business continuity by resolving first‑level issues, building and deploying IT equipment, and escalating more complex matters to second‑level support where required.
We are looking for a Service Desk Officer to join our team to
- Provide first‑level IT support for desktops, laptops, printers, telephony, audio‑visual and operational equipment
- Act as the first point of contact for all IT helpdesk enquiries
- Build, deploy and set up desktops and laptops for staff
- Resolve helpdesk tickets promptly in line with service standards
- Allocate tickets appropriately and escalate unresolved issues to second‑level support
- Deliver a responsive and customer‑focused service to ensure staff feel supported
- Assist with operational and site activities to maintain a safe and positive work environment
- Maintain and support audio‑visual facilities, including monitoring consumables and training staff
Please see Position Description for a comprehensive list of duties and responsibilities.
A rewarding role in every way
- Fulltime role – 35 hours per week
- Excellent not for profit tax benefits
- A flexible and supportive work environment where everyone’s contribution is highly valued
What can you bring to this role?
- IT-based TAFE Certification at Certificate IV level desirable but not required
- 3+ years in an IT Service/Support role
- Strong technical knowledge with the ability to support a range of IT systems, devices and equipment
- Ability to clearly explain technical concepts and solutions to non‑technical users
- Excellent communication and interpersonal skills, with a friendly and approachable manner
- A proactive, self‑motivated “can‑do” attitude and strong sense of accountability
- Proven experience engaging with staff at all levels, as well as internal and external stakeholders
- Ability to coach and support individuals and teams in the effective use of IT systems
Please note - The role includes regular physical tasks associated with IT and equipment support.
We kindly request no unsolicited resumes or approaches from Recruitment Agencies. We will not be responsible for any fees related to unsolicited resumes.
CMRI is an equal-opportunity employer. We are dedicated to attracting, retaining, and developing our people. We are an Equal Opportunity Employer, and we embrace diversity and inclusion, we strongly encourage applications from those who identify as being Aboriginal or Torres Strait Islander.
APPLY HERE
Researchers
CMRI always welcomes enquiries from qualified scientists interested in post-doctoral or sabbatical opportunities and high achieving students keen to extend their career opportunities.
Interested research candidates should supply a current curriculum vitae, details of experience, and the contact details of three professional referees the Human Resources Manager via email or post to:
Human Resources Manager
Children’s Medical Research Institute
Locked Bag 2023
Wentworthville NSW 2145 Australia
Phone: 02 8865 2800
Fax: 02 9687 2120
Questions?
Contact us, and we'd love to help you find the information you're looking for.
Phone: +61 2 8865 2800
Email:
