In-Demand Customer service representative canberra Jobs in Belconnen, Act

Global Tier 1 Service Desk Technician
KBR —Canberra ACT
- Weekend availability
- Hybrid work
- Customer service
- Associate degree
- Communication skills
- Parental leave
Customer Service Representative - Canberra
IMB Bank —Canberra ACT
- Full-time
- Sales
- Microsoft Office
- Cash handling
- Parental leave
4d
EL1 Assistant Director, Communications and Media
Australian Government —Canberra ACT
- Research
- AI
- Communication skills
13d
Client Services Representative - ARH Canberra
Animal Referral Hospital —Pialligo ACT
- Part-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Employee discount
Quick Apply
Internal Sales Representative
Linde —Fyshwick ACT
- Customer service
- Welding
- Communication skills
- Opportunities for advancement
Canberra Sales Representative
Wolfchester Australia —Canberra ACT
- Call employer
- Sales
- Customer service
Loss Prevention Officers| Aus & NZ
David Jones —Canberra ACT
- Part-time
- Administrative experience
- First Aid Certification
- Employee discount
Sales Support and Office Coordinator
Konica Minolta Business Solutions Australia —Barton ACT
- Part-time
- Hybrid work
- Office
- Administrative experience
- Communication skills
- Parental leave
Quick Apply
7d
Sales Representative – Call Centre
4WD SUPACENTRE —Mitchell ACT
- Full-time
- Sales
- Communication skills
- Employee discount
Quick Apply
5d
Retail Merchandiser - Fyshwick- ACT
CROSSMARK Australia —Fyshwick ACT
- $34.34 an hour
- Urgently hiring
- Merchandising
- No experience needed
- Paid training
Quick Apply
5d
Community Engagement & Complaints Advisor
Service Stream —Canberra ACT
- Full-time
- Communication skills
- Time management
1d
ICT Support Officer
Fujitsu —Canberra ACT
- Contract
- Azure
- Customer service
- Communication skills
5d
Field Representative
DuluxGroup —Canberra ACT
- Communication skills
- Time management
- Employee assistance program
8d
Seasonal Retail Consultant | Aesop Canberra | Casual
l'Oréal —Canberra ACT
- Weekend availability
- Customer service
- Employee discount
Quick Apply
Sales Representative
Techtronic Industries (TTI) —Canberra ACT
- Part-time
- Sales
- Merchandising
- Communication skills
7d
Human Resource Advisor
Airservices Australia —Canberra ACT
- Full-time
- Management
7d
Retail Manager
SkillQuest —Canberra ACT
- $77,000 - $85,000 a year
- Weekend availability
- Management
- Sales
- Customer service
- Professional development assistance
Quick Apply
1d
Client Care Manager
Animal Emergency Australia —Canberra ACT
- $85,000 - $92,000 a year
- Full-time
- Team management
- Leadership
- Communication skills
- Employee assistance program
4d
PSSR - Canberra
WesTrac —Canberra ACT
- CRM software
- Sales
- Customer service
- Parental leave
- Employee assistance program
Principal Consultant
Macquarie Technology Group —Canberra ACT
- Full-time
- Hybrid work
- Azure
- Presentation skills
- AI
Quick Apply
2d

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Global Tier 1 Service Desk Technician

KBR -
Canberra ACT

Apply Now

Job Details

Full-time

Benefits

Complimentary flu shots
Parental leave
Salary packaging
Insurance services

Qualifications

ITIL Foundation
Authentication
Customer service
IT service management
Technical support
ServiceNow
Diploma
Associate degree
Communication skills
CompTIA A+
Help desk
Information Technology

Full Job Description

Location Canberra, Australian Capital Territory Category Support Services Job Type Full time Job Id R2126511 Posted Date 07/30/2026

JOB DESCRIPTION

Title:

Global Tier 1 Service Desk Technician

At KBR – We do things that matter.

We deliver science, technology and engineering solutions to governments and companies around the world. KBR employs approximately 38,000 people worldwide with customers in more than 80 countries and operations in over 29 countries.

KBR is proud to work with its customers across the globe to provide technology, value-added services, and long-term operations and maintenance services to ensure consistent delivery with predictable results. At KBR, We Deliver.

Think.KBR.com

KBR in Australia

With over 65 years working on some of Australia’s largest and most complex projects, KBR has unmatched experience supporting the nation’s critical infrastructure, energy transition and national security priorities. KBR has around 2,000 employees throughout Australia, who are focused on delivering innovative technology and engineering solutions for a safer, more secure and sustainable future.

Learn more about KBR in Australia

Belong, Connect and Grow at KBR

At KBR, we are passionate about our people and our Zero Harm culture. These inform all that we do and are at the heart of our commitment to, and ongoing journey toward being a People First company. That commitment is central to our team of team’s philosophy and fosters an environment where everyone can Belong, Connect and Grow. We Deliver – Together.

The Opportunity:

The Service Desk Technician I (Tier 1) serves as the first point of contact for end users across a global, follow-the-sun IT Service Desk. This role provides first-line technical support for account administration, hardware, software, access, and authentication issues while ensuring incidents and service requests are managed effectively through established IT service management processes.

The ideal candidate is customer-focused, detail-oriented, and comfortable working in a fast-paced support environment. Success in this role requires strong communication skills, adherence to service levels, accurate ticket documentation, and the ability to collaborate effectively with colleagues and end users across multiple regions, time zones, and cultures.

This is a permanent, full-time opportunity based in Canberra, with a hybrid working arrangement.

Responsibilities:

Provide first-level technical support to internal and external customers via phone, chat and ticketing systems, resolving hardware, software, account and access-related issues within agreed service levels.
Diagnose, troubleshoot and resolve Tier 1 technical issues using established procedures, knowledge articles and standard operating practices.
Support user account administration, password resets and multi-factor authentication (MFA) requests.
Create, manage and resolve incidents and service requests within ServiceNow, ensuring accurate documentation and compliance with ITIL processes and service level agreements (SLAs).
Escalate complex issues to Tier 2 or Tier 3 support teams, providing comprehensive troubleshooting information to support timely resolution.
Deliver a high standard of customer service by communicating technical information clearly and professionally to users with varying levels of technical knowledge.
Contribute to the continuous improvement of support processes, knowledge articles, documentation and self-service resources.
Collaborate effectively with team members and stakeholders across multiple locations to support service delivery and major incident response.

As the ideal candidate you will bring:

Essential

Experience in a service desk, help desk, technical support or customer service environment.
Experience using ServiceNow or a similar IT service management (ITSM) platform.
Working knowledge of Microsoft Windows operating systems and Microsoft 365 applications.
Familiarity with Active Directory, Microsoft Entra ID, password management and multi-factor authentication (MFA).
Experience using remote support tools and collaboration platforms such as Microsoft Teams.
Strong customer service, communication and problem-solving skills.
Ability to manage competing priorities while working independently and as part of a team.
Availability to work a rotating 24x7 roster, including nights, weekends and public holidays.

Desirable

Certificate, diploma or associate degree in Information Technology or a related discipline, or equivalent technical training.
CompTIA A+, ITIL 4 Foundation, HDI Customer Service Representative (CSR) or other relevant technical certifications.
Experience supporting users in a large enterprise or multi-region environment.

What we will offer you:

A workplace culture certified as a Great Place To Work
Flexible working
Competitive salary (including annual reviews)
Paid parental leave
Income protection
Corporate rewards
Salary packaging/Novated leasing
Employee stock purchase plans
Flu shots, skin checks and discounted private health insurance
Career development: Online learning, mentorship and career pathways

If you’re ready to shape tomorrow, let’s get started. Apply Now!

Please note. Shortlisting will take place as applications are received, therefore the advertisement may close early if a suitable candidate is identified.

As a Major Service Provider of the Australian Defence Force, an AGSVA security clearance will be required and compliance to International Traffic in Arms Regulations (ITAR). As such, our hiring decisions are based on the key requirements of each role and candidates are selected based on their unique strengths and experiences.

Notice to Third Parties/Recruitment Agencies: KBR Australia does not accept unsolicited resumes or any liability associated with fees or costs from recruitment agencies, search firms or third parties who have not been engaged directly on this job opportunity. Candidates interested in applying are welcome to submit their application online.

Apply Now

Refine Your Search

customer service representative canberra jobs in belconnen, act

Global Tier 1 Service Desk Technician

Customer Service Representative - Canberra

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Client Services Representative - ARH Canberra

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Loss Prevention Officers| Aus & NZ

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Sales Representative – Call Centre

Retail Merchandiser - Fyshwick- ACT

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Seasonal Retail Consultant | Aesop Canberra | Casual

Sales Representative

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PSSR - Canberra

Principal Consultant

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