About Us
uCare iCare Pty Ltd is a growing NDIS-registered disability service provider delivering Supported Independent Living, personal care, nursing services, community participation, support coordination, and disability support services across Melbourne.
As the organisation continues to expand its service delivery and operations, uCare iCare is undertaking significant digital transformation initiatives to improve participant outcomes, service quality, operational efficiency, and compliance with NDIS and other regulatory requirements. As part of this growth, the organisation is investing in several enterprise technology initiatives, including the replacement of legacy business systems, implementation of a new workforce rostering platform, enhancement of participant management systems, business reporting capabilities, system integration, and process automation. These projects involve multiple external software vendors and implementation partners and require dedicated business analysis to ensure successful system selection, implementation, integration, and continuous business improvement.
We are seeking an experienced ICT Business Analyst to play a key role in analysing business requirements, optimising organisational processes, and supporting the successful delivery of technology solutions across the organisation. The successful candidate will work closely with operational and corporate stakeholders, software vendors, and implementation partners to identify business needs, evaluate technology solutions, coordinate business and functional requirements, and support system implementation and continuous improvement. This position is essential to ensuring that technology investments effectively support uCare iCare's expanding operations, enhance service delivery, improve business reporting and decision-making, and meet the evolving needs of participants, employees, and regulatory bodies.
The Opportunity
The organisation is currently undertaking multiple concurrent digital transformation projects and software implementation initiatives. Reporting directly to the Director, the ICT Business Analyst will work closely with operational teams, management, support coordinators, finance staff, rostering teams and external software vendors to identify business requirements, analyse existing processes and implement ICT solutions that improve organisational performance and service delivery.
The successful candidate will bridge the gap between business operations and technology by analysing organisational needs, documenting system requirements and supporting the implementation of innovative business solutions.
Key Responsibilities
● Consult with managers, operational teams and end users to identify, analyse, document and validate business and functional requirements, and prepare business requirement specifications, workflow diagrams, process maps and functional documentation.
● Analyse existing business processes, including participant management, workforce rostering, compliance and reporting functions, and recommend ICT solutions to improve operational efficiency, service delivery and continuous business improvement.
● Liaise with software developers, system vendors and ICT consultants during system development, implementation and enhancement projects.
● Coordinate user acceptance testing (UAT), system testing and implementation activities.
● Monitor system performance and recommend enhancements that improve business operations and user experience.
● Develop user documentation, training materials and standard operating procedures for new systems and business processes.
● Analyse business data and prepare reports to support operational and strategic decision-making.
● Assist in implementing digital transformation initiatives across the organisation.
● Ensure ICT solutions comply with organisational policies, privacy legislation, cybersecurity requirements and NDIS Practice Standards.
● Investigate business system issues, identify root causes and recommend practical business-focused solutions.
● Collaborate with internal and external stakeholders to ensure ICT projects are successfully delivered and technology solutions effectively support participant services, operational objectives and organisational growth
● Evaluate and compare software platforms to support organisational technology initiatives.
● Support software procurement, vendor evaluation and solution selection activities.
● Analyse system integration requirements between business applications.
● Support implementation of new rostering, participant management and business reporting platforms.
About You
You are a highly analytical and solutions-focused professional with excellent communication and stakeholder engagement skills. You have a strong understanding of business processes and information systems and enjoy working collaboratively to deliver practical technology solutions that improve organisational performance.
Essential Requirements
● Bachelor Degree or higher qualification in Information Technology, Business Information Systems, Computer Science or a closely related discipline.
● Minimum three (3) years of relevant post-qualification experience as an ICT Business Analyst or in a closely related role.
● Demonstrated experience in business process analysis, requirements gathering and functional specification development.
● Experience participating in enterprise software implementation, system replacement or digital transformation projects.
● Experience preparing business requirements documentation, process maps and workflow models.
● Excellent analytical, communication and stakeholder management skills.
● Strong problem-solving abilities and attention to detail.
● Ability to manage multiple projects and competing priorities.
● Advanced Microsoft Office skills and experience using business applications and enterprise systems.
Desirable
● Experience within the disability, healthcare or community services sector.
● Knowledge of NDIS operational processes and compliance requirements.
● Experience working with participant management or workforce management systems such as Lumary, ShiftCare, Brevity, CareMaster or similar platforms.
● Candidates with data analysis capability will be highly regarded, particularly experienced in BPMS, Power BI, SQL reporting, Excel analytics, dashboard development, business intelligence, and analysing operational data to support service improvement, compliance and strategic decision-making
● Knowledge of process improvement and digital transformation methodologies.
● Proficiency in Customer Relationship Management (CRM) systems and familiarity with Content Management Systems (CMS), including Umbraco.
Our Core Values
At uCare iCare, our values guide everything we do:
● Customer Focus
● Courage
● Authenticity
● Accountability
● Respect
● Passion
We are committed to delivering innovative, person-centred disability services while continuously improving our systems, processes and organisational capability.
What We Offer
● Competitive salary of AUD $90,000 per annum plus superannuation.
● Long-term career opportunities with a growing NDIS-registered organisation.
● Opportunity to lead business improvement and digital transformation initiatives.
● Supportive leadership and collaborative working environment.
● Ongoing professional development and training opportunities.
● Modern workplace with opportunities to contribute to technology-driven organisational growth.
Work Schedule
● Full-time (38 hours per week)
● Monday to Friday
Our success depends on YOU. We would love to hear your story.
APPLY NOW
Pay: $85,000.00 – $100,000.00 per year
Benefits:
- Professional development assistance
Work Location: In person
