In-Demand Application support analyst Jobs in Bayswater, Vic

Level 2 Customer Application Support Analyst - Reflect & Recover
Civica —Ringwood VIC
- Full-time
- Hybrid work
- Salesforce
- SQL
- Analysis skills
- Work from home
Quick Apply
7d
Organisation and Methods Analyst
Fusion Markets —South Yarra VIC
- $100,000 - $115,000 a year
- Full-time
- Management
- Finance
- Master's degree
- Parental leave
- Free food
Quick Apply
12d
Service Desk Analyst - GPC Asia Pacific - Full Time
GPC Asia Pacific (APAC) —Rowville VIC
- Full-time
- Microsoft Office
- Administrative experience
- POS
- Parental leave
- Employee assistance program
Quick Apply
8d
Business Analyst - 2x positions
Department of Energy, Environment and Climate Action —Melbourne Eastern Suburbs VIC
- $100,894 - $114,476 a year
- Full-time
- Hybrid work
- Microsoft Excel
- Research
- Administrative experience
13d
Clinical Application Analyst
Imaging Associates —Box Hill VIC
- Full-time
- Hybrid work
- Computer Science
- PMP
- EMR systems
People Systems Business Analyst
Cabrini Health —Malvern VIC
- Up to $18,850 a year
- Full-time
- Remote
- Analysis skills
- Commuter assistance
5d
System Analyst Lead - Employment Information Kit
ConnectEast —Ringwood VIC
- Part-time
- SQL
- No degree
- Leadership
- Employee assistance program
Bid and Policy Analyst
The Salvation Army —Blackburn VIC
- Full-time
- Writing skills
- Bachelor's degree
- Business
- Parental leave
- Employee assistance program
8d
Senior Technical Consultant (Implementation)
ADP —Cremorne VIC
- Microsoft Excel
- Microsoft Office
- SQL
Service Desk Analyst
Mercy Health Australia —Richmond VIC
- Full-time
- Hybrid work
- Communication skills
Evidence and Performance Analyst
Ambulance Victoria —Doncaster VIC
- Full-time
- Hybrid work
- Data analysis skills
- Databases
- SQL
2h
Functional Analyst - Supply Chain
Officeworks —Chadstone VIC
- ERP systems
- SQL
- Analysis skills
- Employee assistance program
Senior IT support analyst
Millennium —Mulgrave VIC
- Full-time
- Azure
- SharePoint
- Communication skills
Data Analyst
Coles Group —Hawthorn East VIC
- Full-time
- Data analysis skills
- SQL
- Analysis skills
- Free parking
- Employee stock purchase plan
Planning Analyst (Planning Assistant) - Supre Global Support Centre
Cotton On —Chadstone VIC
- Full-time
- Research
- Communication skills
- Analytics
Quick Apply
14d
IT Analyst
Lyka —Dandenong VIC
- Hybrid work
- Management
- Communication skills
- Parental leave
Quick Apply
Applications Support Analyst
Epworth —Richmond VIC
- Full-time
- Analysis skills
- Scripting
Quick Apply
1d
Organization and Methods Analyst (Pricing & Commercial Analytics)
MAHLE GmbH —Melbourne VIC
- Full-time
- Microsoft Excel
- ERP systems
- Finance
Pricing Analyst
Australia Post —Richmond VIC
- Full-time
- Hybrid work
- Microsoft Excel
- SQL
- Recruiting
- Work from home
7d
Technical Lead – Core Systems Replacement
City of Greater Dandenong —Dandenong VIC
- $8 - $146,125 a year
- Temporary
- Hybrid work
- ERP systems
- Systems design
- Leadership
6d

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Level 2 Customer Application Support Analyst - Reflect & Recover

Civica -
Ringwood VIC

Quick Apply

Job Details

Full-time
7 days ago

Benefits

Work from home
Paid volunteer leave

Qualifications

Salesforce
SQL
Analysis skills
ITIL
ServiceNow
Application support
SaaS
Communication skills

Full Job Description

We’re Civica and we make software that helps deliver critical services for citizens all around the world. From local to state government, to education, to health and care, over 5,000 public bodies across the globe use our software to help provide critical services to over 100 million citizens.

Our aspiration is to be a GovTech champion everywhere we work around the globe, supporting the needs of citizens and those that serve them every day. Building on 21 years of continuous growth and success, we're at a pivotal point on our journey to realise that aspiration.

As a company, we’re passionate about what we do and the citizens we help to serve. If you too would like to help champion the use of technology in public services, to improve outcomes for citizens and public sector organisations, then Civica is the right place for you. We will help you unlock the best version of yourself, achieve growth in your career whilst making a real difference to people and communities.

Why you will love this opportunity as a Level 2 Application Support Analyst at Civica

As a Level 2 Customer Application Support Analyst, you will provide advanced support for Civica’s Reflect & Recover solution, helping customers resolve more complex application issues that require deeper investigation and technical analysis.

You will manage escalations from Level 1, diagnose root causes, apply configuration changes or workarounds, and keep customers informed throughout the resolution process. You will work closely with Level 3 support, product, engineering, and technical operations teams to progress defects, enhancements, and more complex technical issues.

This role suits someone who enjoys problem-solving, customer support, and working across technical teams. It also provides the opportunity to contribute to knowledge base content, improve support processes, and mentor Level 1 analysts as part of a collaborative support environment

Requirements

What you will need to be successful in this role

Experience in application support, managing complex or escalated issues
Strong analytical and problem-solving capability
Ability to investigate incidents and identify root causes
Experience applying configuration changes, data fixes, or workarounds
Understanding of SaaS or cloud-based applications
Ability to interpret logs, data, and system behaviour
Clear and professional communication skills
Experience managing cases and customer updates end-to-end
Familiarity with ITIL processes (incident, problem, change)
Experience working with cross-functional teams (support, product, engineering)
Exposure to tools such as Salesforce or ServiceNow
Basic SQL skills for data review and analysis
Strong documentation and knowledge-sharing discipline
Ability to mentor and support junior team members

Benefits

Why you'll love working with us

We know that when our people are happy, they will work better and have greater work satisfaction. Here's what you can expect:

We're all different - and we love this about us.

We provide an inclusive, safe, and welcoming environment to all Civicans - there are heaps of opportunities to enable you to grow and be your best.

Giving culture - we encourage you to "give back" with benefits such as our Days of Difference leave where you can volunteer for a charity of your choice.

Flexible Work - Flexible work – we have the technology and tools to support you to work from home and come into our offices now and then to catch up and socialise with colleagues.

Apply for this job - Become part of something special Do you see yourself in this role? If so, then we would love to hear from you.

We are an equal opportunity employer. We do not discriminate based on race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. In fact, we strongly believe that diversity of experience contributes to a broader collective perspective that will consistently lead to a better company and better outcomes. We are working hard to increase the diversity of our team wherever we can, and we actively encourage everyone to consider becoming a part of it. We are especially keen to receive applications from Aboriginal and Torres Strait Islander peoples of Australia.

Quick Apply

Refine Your Search

application support analyst jobs in bayswater, vic

Level 2 Customer Application Support Analyst - Reflect & Recover

Organisation and Methods Analyst

Service Desk Analyst - GPC Asia Pacific - Full Time

Business Analyst - 2x positions

Clinical Application Analyst

People Systems Business Analyst

System Analyst Lead - Employment Information Kit

Bid and Policy Analyst

Senior Technical Consultant (Implementation)

Service Desk Analyst

Evidence and Performance Analyst

Functional Analyst - Supply Chain

Senior IT support analyst

Data Analyst

Planning Analyst (Planning Assistant) - Supre Global Support Centre

IT Analyst

Applications Support Analyst

Organization and Methods Analyst (Pricing & Commercial Analytics)

Pricing Analyst

Technical Lead – Core Systems Replacement

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